AMC Loews Crestwood 18

Does AMC maintain/​calibrate their projectors at all? Saw Room yesterday and the image quality was so poor, it was like watching a movie projected onto an aquarium. Outside of concessions, all AMC does is screen movies, it is a company with one single function. If you can’t do that right, perhaps it’s time to close up shop.

We came here on 12÷29÷15 and it wasn’t really clean. We decided to take a survey on it describing our experience. A couple days later, Manager Arturo emailed us apologizing to us and offering to send us complimentary tickets for our party.
Today we went in and talked to him. He was very nice, helpful and indeed was true to his word, giving us 4 complimentary tickets on any movie we were going to see. We only paid for the food!
The theaters and bathrooms were really clean today. I guess they had an off day the day we went but they definitely made up for it. This theater is close to our home and we will continue coming here. The times we have came it isn’t packed and we always find parking.

This was the DIRTIEST THEATER EVER!!!
We went to see The Hateful 8 in 70 mm. We normally don’t go to the theaters out here, we prefer Woodridge or 7 Bridges. But this was the closest place playing 70 mm that wasn’t downtown. Why it was at this theater, who knows.
We got to the theater 30 minutes early to get a good seat. There was no reserve seating. There also was no one taking tickets at any point. We could have just walked into any movie without even paying! We walked into our theater and it was filthy!
They DO NOT CLEAN BETWEEN SHOWINGS!!!
So allll of the trash and nasty leftovers from alll of the earlier showings is left in the theater. There is nothing swept. Pizza crust on the seats, drinks leaking all over, and bags of half-​eaten popcorn strewn about.
The halls are not vaccumed. The trash is not taken out and piles up in the theater doorways on top of the overflowing cans. The bathrooms are a hazard and the concession stand I wouldn’t touch with a 10 ft pole.
The movie was great, but that was not dependent on the theater. The seats were old, squeaky, and incredibly uncomfortable.
I will never, ever come back here. Save yourself and go somewhere else. Even Ford City is better!

Honestly. This place is dirty like you wouldn’t believe. It’s probably comparable to a crackhouse. This place reeks of mildew and urine. They need to shut this place down or remodel it ASAP which I doubt will happen because this theatre barely pulls in enough revenue for an upgrade. We immediately asked for a refund after going into the theatre and then drove to New Lenox AMC instead

Even though I live very close to this theater, I always go to Chicago Ridge. Well we decided to try this theater today, cause it was playing the movie we wanted to see, & OMG the smell of urine is SO STRONG in the theater, I am hoping I can actually make it through the movie, it is dirty, & gross in here, the smell is over powering, & the seats are nasty. Everything is so over priced, we bought a water for over $ 4.00’s and the water bottle was filled with crumbs, we had to wash off the bottle… You’d think they’d be able to buy cleaning products, or update their seats, for the $ they are charging. This is the WORST theater to go to, especially being 8 months pregnant… DO NOT RECOMMEND! GO TO CHICAGO RIDGE MALL, SAME PRICES, BUT WAY BETTER!

I’ve come here twice now. Once late at night, and currently midday on a Sunday. Both times I am disgusted at how dirty the theaters are. I am not a germaphobe btw. It ruins the movie experience for me. Though this theater is near me, I do not think I’ll be coming back.
Oh and today their card machines are down. How lovely.

So we take the kids to see Inside Out
Haven’t been her in 3 years because of past experience and sorry to say will Never come back here again the theater smells Bad like pee and floors sticky rude people and No employees to control the rowdy kids and Adults very nasty we stayed about 45 min and called it quits We went to Chicago ridge theater and Wow 1000 x better

This theater definitely needs a makeover. The seats are old squeaky and low to the ground. so the Furious 7 movie it was pretty decent. Would probably return only because they show movies at later times.

Got three bug bites while watching the movie… not sure what kind of bugs, but i was not itching prior to the movie. The place needs a good cleaning!

I prefer this theater because it’s close to my home. We went to see American Sniper there first thing in the morning on a Saturday, the theater was well –staffed, some more enthusiastic than others. Ticket window gal was very kind, gave us coupons, but the ticket taker before you go into the theater, a young lady was irritated to be there, took our tickets and said «down that way» no «enjoy the show» nothing and didn’t even look at us. The theater was ok, the seats felt kind of beat up, we moved around a lot to find the most comfortable chairs (and they weren’t really) sound was great, but this particular theater smelled like mildew and sweaty shoes. It just felt dirty. Hopefully someone will read this and make some changes. This theater has seen better days.

Recently saw a movie here with my family. Overall i thought it could have been a bit cleaner. At the end of the day if the movie is decent, the only thing that can ruin the experience is a dirty environment to watch it in.

Do not attend this theater before 10:00pm due to the number of under aged individuals who cannot conduct themselves accordingly. They will talk through the movie, and someone politely asks them to refrain from speaking they will get rude and obnoxious.
My suggestion is to catch a matinée, go during the week or the latest show on the weekends. Or skip the weekend altogether and go to a more pricey theater where they serve alcohol. The teenagers can’t disturb your movie experience there lol.

The theater is kind of awkwardly setup. If you park on the one side; the side that looks like the entrance, then you have to walk through the lobby to the other side to get in line to buy tickets. Maybe the lot we parked in was additional parking; maybe it was planned intentionally so it encourages people to buy popcorn and over-​priced candy. Either way I felt I could almost just walk into one of the theaters without paying by the nature of the theater layout.
Totally dead. There weren’t many people at this theater; granted it was Christmas.
Saw Foxcatcher. The theater Foxcatcher was in was a tinier theater. The movie was a pile of garbage but the theater was nice.
We got primo seats and not many people showed up. Although, naturally, we got the little whispering couple just right behind us. Wisp-tak-tsk-wisp-wisp…all night long; sounded like a snake orgy happening behind us. Can’t people just wait until after the movie to ask questions and talk about shit?
Also if you dont understand the movie and have to ask a ton of questions throughout about what’s happening constantly then it’s a bad movie anyway and you should either just endure it like a long war or spare yourself and leave. The worst is the hipster-​trivia-​Wikipedia type, that wants to tell you that well this scene cost $ 16 million to make and Steve Carrell in fact was going to be replaced by a mime from Venezuela and that in fact the movie originally was going to be called Ready Set Wrestle etc etc. This couple behind me whispering all sorts of shit like that. I’m not the type to say anything to anyone ever so I just endured and ignored the orgy of whispering. It didn’t detract from the overall experience.
Bathrooms were nice. They were your typical gigantic movie theater bathroom; 10’s of urinals and about ~10 stalls.

I’ve been only coming to this theater because AMCin chicago Ridge gets packed on the weekends and AMC in crestwood usually has seats. I just wish they’d update their theaters and get it CLEANED! The staff is the reason for my two stars as well as being able to get in the movie.

I started going here when it opened about 20 years ago. It was better than the theaters at Chicago Ridge Mall and the old Evergreen Theater. In that time, they have upgraded the theaters themselves to the stadium seating. The lobby, however, is stuck in stuck in a time warp. It could seriously benefit from a remodel.
Even though I now live just a couple of miles from here, I feel there are better options (*cough*Marcus in Orland*cough*) in the area.

I’m finally writing this review after going to this theater about 50 times. I had a pretty pleasant experience going to see the new Muppets movie. No loud talking in the theater. All experiences with staff were polite and friendly. Went to the matinée so that I wasn’t bothered with regular ridiculous movie prices. No kicking of my seat or any of that either.
4 stars because I didn’t go to the concession since I had just come from breakfast, so I can’t review that part.

Nice comfortable seats, the people that work here are helpful for the most part. This place has really cleaned up its act. Not to long ago you couldn’t go here and not see a bunch of delinquents hanging out and fighting, but they hired security (Rockin Rob Corse) and changed their policy, where idiots can’t just hang out and harass the people seeing movies. Good place to see a movie, no problems, good for kids.

Great theater! Comfy, clean seats in stadium setup. Reasonably sized refreshments and popcorn. Friendly workers.
Seems to be a tucked away theater nobody knows about. I’d come back here again.
Plenty of close parking and easy exits.

I probably haven’t been to the movies in over a year. Crestwood theater used to be a great place — years ago. It still isn’t bad. Parking is plentiful, bathrooms were clean, made the $ 6 show.
The theater is just old and dirty. The seats are not great — a little too broken in, the floors are sticky. This was the first show of the day — you would think the floors would be somewhat clean.
I don’t see enough movies to care too much, and I will be back because this place is close to me. Nothing special.

Was great when they first opened, but every time I go they’ve added something to the joint. There’s now patio furniture placed dead center and between the video games and the concessions, it’s always packed with teens and children. LOTS AND LOTS of loud, unattended children. *grinds teeth*
It’s clean and enjoyable if you go during the week and hit up an early or late show on the weekend. It really is about knowing JUST when to go. Then you can kick back with short lines, quick concession service and get a choice seat in the theatre. I’ve found the employees to be of a friendly nature.
Their concessions are pricey, but I guess everyone’s are now, so I pocket my own treat and hit up a drink. That’s right… I’m packin’ snacks cause I’m bad like dat.