ARRO Laboratory Inc

This is the email i just sent to the company
To Whom it may Concern,
I just called to find out how to test my well water and the women I spoke to was rude and very curt. She said to check your website and when I told her I was on the website she said I was on the wrong one in a very rude manner. I’m not sure if this was how business is conducted there regularly but I won’t be recommending calling Arro labs any time soon.
Here is the reply the owner sent me below. She is the rude person I spoke to. You have to read bottom to top. You can see her attitude come through.:
Re:
Joan Serdar [
]
Sent: Tuesday, January 19, 2016 10:27 AM
To:
Me
They certainly are welcome to have a client as yourself
On 1÷19÷2016 8:33 AM, I wrote:
Not sure why you would act rude to a new customer but I’m sure your competitors will be happy. Keep up the good work!
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
From: Joan Serdar [
]
Sent: Tuesday, January 19, 2016 8:32 AM
To: Me
Subject:
Dear Sir,
I was the «rude woman» that answered your call yesterday. Please
remember that you did not listen to what I was saying. I told you
that I had a web address to give you and you cut me off and began
rambling on about the commercial testing website we have. Had you
stopped and listened to what I had to say, I would have been able to
POLITELY refer you
. I must admit you were the
FIRST person to behave in such a manner.
Joan Serdar
–
Joan M. Serdar
ARRO Laboratory, Inc.
815−727−5436
815−740−3234 (FAX)
–
Joan M. Serdar
ARRO Laboratory, Inc.
815−727−5436
815−740−3234 (FAX)
Previous Item Next Item
Connected to Microsoft Exchange