Charter Communications

Every month I physically walk into Charter Communications to pay my cable bill. I live in a town of 4000 people so we kind of know everyone. This morning I walked into charter communications to pay my internet service bill. The lady asked for my phone number and I gave it to her. she said are you LInda? I replied yes I am. I handed her my debit card which also had the very name she asked. Which also fell under the telephone number I gave her. She asked for my Identification card. Oops, I grabbed the wrong purse, so all I had was my debit card and my keys… well, I can’t take a payment from you because you have no ID… wow…let’s see, you typed in my phone number and the very name that came upon the computer was also printed on my debit card and you are refusing to accept my payment. Really? ok… I live 3 miles outside of town, but when I come back to town, I will bring back the equipment and discontinue service from this organization. After all I am a loyal paying customer, never late on my bills, and you want to jack me up for not having an ID… that is how the customers are treated in Crescent City California… ba-​bye charter cable…