Paper Moon Invitations

Awful experience. Never again! After debating on whether or not I should order my wedding invitations online or ad a local store I decided that I would stay local, which would be my safest bet to get a perfect invitation free of any mistakes. Papermoon came to my head as I was flipping through a wedding magazine at my hairdresser. Anyways, my mother and mother in law came with me to Papermoon and we sat with Jeanne, the owner, and chose a beautiful invitation. Jeanne assured me that everything will be perfect and they are the «professionals.» Well after giving a half down deposit I waited over 3 weeks for my invitation preview. When the preview was sent to me the date was incorrect. I told Jeanne and she said she would forward the change to the vendor. After waiting another 3 weeks my invitations came in. I went in to pay the rest of my balance and I thought wow these look great, until I looked down and saw the date was still WRONG. The poor girl that worked there had assembled 150 wrong invitations. You would of thought they would of checked the invitation before assembling, guess not.
They had to reorder the invitations which took a few days to come in and I had to call them. While I was on the phone I asked «would they be ready to go out on Monday?» And all I hear in the background is «what is she talking about, she didn’t even pay.» The girl came back on the phone and said «well I’m not sure, did you pay?» Talk about furious. I told the girl nicely that yes I did come in and paid the $ 700 balance and if they were to talk about a customer they should put the customer on hold first. Boy was I mad.
When all was said and done the invitations were assembled and sent out the day that I had requested and I thought ok great no more problems. Think again. My uncle from out of state calls me to tell me the number on the accommodations card was the number for Dish Network and not the Marriott. This is the number that Jeanne had given me as she assured she was a «professional.» I called to tell her and I never got a call back. My mother in law called and ripped her a new one and that’s when I got a call back. In her call she told me I was the one at fault and there’s nothing she can do. She also told me that the $ 1,500 I spent on invitations was «cheap.»
I will never go back here again. Steer clear. She claims to be professional and make everything perfect but it’s all a façade. Do them online, it’s cheaper and you won’t have to deal with eccentric, over talkative sales people.

I recently purchased my wedding invitations at Paper Moon. My displeasure with the company (sent by e-​mail to the owner, Jeanne) will not fit in this box, so I will paraphrase. «Your disregard, discourtesy and misinformation leaves this professional cold. Not only did you change our invitation, you neglected to inform me of your decision to do so, and it wasn’t until I received the first proof that I discovered it.» I called, was told Jeanne wasn’t in, wrote to her, requesting the changes be un-​made, didn’t hear from her for 3 days, called and wrote again, and was told by e-​mail from Jeanne, «The quote is far to long to fit in that small space, so it was left off.» I suggested many ways to make it fit, she replied with, «Just to let you know that ALL the text on the invitation will need to be smaller to accommodate the quote.» I received a 2^nd proof a few days later, and the quote (from a well-​known poem) was misquoted. Apparently, Paper Moon expects the customer to proof their own invitation. I brought it to her attention, and it was changed. I should mention that I was in the store twice after the above incident, either to make a deposit or to see the finished product, and Jeanne, who was in the store at the time, removed herself to a back room the first time, and ignored me the second time, making a phone call behind the counter. An employee had addressed Jeanne by name, once asking her where my order was; therefore, we each knew of the other’s presence. When I picked up the invitations this past Monday (5÷16÷12), the tissue inserts provided by Paper Moon were crumpled/​wrinkled/​dog-​eared… Some were Pink. A few were ripped. LASTLY, because Jeanne misinformed me of the format for addressing outer envelopes, first in her «Acceptable Formats» document and later in a lengthy, rather didactic telephone call from her, I now need to re-​print at least 15 envelopes, most likely in a font that does not match the return address, reply card and wedding invitation in style and color.
My family has lived in Oaklawn for the past 50 years, and in Cranston much longer than that. I remember Papermoon when it was Simply Sondra and have fond memories of browsing there and buying pencils (among other things) when I was a little girl. This was one reason why I wanted to give Paper Moon my (and my family’s future) business. We are business owners, party-​throwers, parents who often have a need for invitations… Instead, I and everyone I know will be taking our business elsewhere, and, as promised to Jeanne in my e-​mail to her this morning, «…this ‘review’ will be posted on Unilocal within the next hour.»
(I gave it one star only because no star was not an option.)
UPDATE: I received a reply to my e-​mail (paraphrased above) from the owner of Paper Moon Invitations wherein she blamed me, the printer of the envelopes, the dog who lives in the house down the street for each and every one of the snafus noted above. She misquoted me, asserted that the well-​known quote was not well-​known, since she had never heard of it, asserted that the ratty tissues came from the printing company and were considered «tacky» to send anyway… After I asked her not to contact me again, she contacted me again, ending her e-​mail with «I hope you have a lovely wedding, since your invitations are lovely and our job was done to your liking and correctly. Good luck with life.» Very unprofessional. Sub-​par customer service on the part of Jeanne. Product needs to be VERY CAREFULLY PROOFED by customer.
BUYER BEWARE!