Lowe’s Home Improvement Warehouse of Cranston

I am not impressed with this Lowe’s at all. I generally come here several times a year since it is the closest home improvement store to my home. On a recent weekday, I went in to get some air conditioning filters, bug spray, trimmer spools and a sun hat. Surprisingly I found everything with little trouble. However, when I got to the checkouts the real problem began.
I used the self checkout, and I encountered a problem because there was no price tag on the hat. The young lady monitoring the lines called for a price check, but there was no response after about 10 minutes. I was willing to go grab another hat that had a price tag, but I feel I shouldn’t have had to when I was making a 50 dollar purchase.
I much prefer going to the Lowe’s on Greenwich Avenue or Quaker Lane than this one.

Typical run of the mill hardware-​and-​more store. This one in particular has it’s own benefits. Should you need a bilingual customer service personnel there are plenty on staff. Also they except practically ANYTHING as a return, box– no box, bought yesterday or a year ago. Overly excepting.
Overall my least favorite. If I can avoid it, I do.

In store, the sales staff are lovely and helpful. We have even had some great exchanges with the management. We had a fence installed by them though and it was an absolute disaster. The contractor they used was a aggressive, rude, would randomly leave our job and not return or tell us he was leaving. At one point he refused to do the job as Lowes did not deliver all of the parts. He insulted us and called us liars. It is 3 months later and we are still waiting on parts and had to contact the BBB and Attorney General for assistance as their district manager has not called us and they are not living up to their warranty/​satisfaction guarantee.
They did refund us for the labor, yet have not completed the 2^nd part to provide the missing fence parts and complete the repairs. They have now violated their own Service Level Agreement with us. After involving the higher ups, our fence was finally sorted out to our satisfaction.
Update: Lowes has really improved and is very Customer Service focused. I am back to being a regular customer. The word is out that Lowes is the place to go with your dog! We do so much shopping here just because we can bring our dog with us in the cart. I think it makes the customers happy as well as the employees!

This is my favorite Lowe’s location! There are experts in every facet of home improvement working here and they are so eager and willing to help you get what you need done. The staff are so overly passionate about customer service and are willing to go above and beyond for anyone who walks in their store.
The store is constantly changing, so be one the lookout for new product and displays every time you come back.
And let me just set the record straight… They will not return just anything!!! Make sure you have a receipt and a legitimate reason why your product can not stay in your possession.

Went there for lighting selection and I was disappointed. I liked the selection at Home Depot better.

I am a regular at this Lowe’s because I know I can always find what I need. It is conveniently located off Route 10. Parking is never a problem. The store is not crowded or intimidating. The register lines always move fast and there are never more than 2 people in front of me.
Compared to other Lowe’s, they appear to be a little short of staff. i.e. I was looking for painting tools (pans, brushes, rollers, etc) and I probably had this hopeless, lost and confused look on my face because *drum roll*, it’s my first time painting a wall so go figure what my bathroom walls will look like (you may laugh now but I’m sorry, husband). Anyway, I stood there for a good 15 – 20 minutes and no one offered to help. Being a total creeper, I stalked one of the staff for a good 3 aisles chase without being entirely rude because he kept getting distracted and occupied. When I finally got his attention, he patiently explained everything I needed and I was all set to go at the end.
Anyway, my advice is: go there knowing exactly what you need. If you are very lucky, there might be an occasional greeting at the door «Welcome to Lowe’s how can I help you today?» But if you really need help, be proactive and chase down the staff because they will not come to you.