The Body Shop @ 60

After an unfortunate fender-​bender I was directed to this shop by my insurance carrier. I had no knowledge of this shop, or had read any reviews, etc… but EACH and EVERY interaction could not have been better. They clearly communicated what was happening at each step, contacted my insurance company throughout the process, were fair, courtesy and super professional. I was impressed from the first to the last phone call. And even though the car took a bit longer than they (or I) had anticipated – they again were upfront and honest with the reason, and the timing. While i hope to not use them again – for obvious reasons – if the need arose, I would not think twice about going there or referring a friend. Top notch from top to bottom. Great job Body Shop!!!

I purchased my first brand-​spanking-​new vehicle this year. It is so pretty. White with tan leather interior. It’s lovely. Back in August, my baby was rear-​ended. It was tragic. The damage was minimal, (I mean… SERIOUSLY minimal… no one was hurt and there was only a small scratch on the bumper.) however since it was a brand new car I insisted on exchanging insurance information and getting my dear, sweet car restored to her (yes, HER. Her name is Pearl, FYI) previous, blemish-​free state.
This is where my first encounter with The Body Shop @ 60. (I believe at this point it was still just called The Body Shop in Crafton.) The insurance company of the other driver told me that I could get an estimate here. I was planning on getting the repair at my delaership, but since this is fairly close to home, I decided to do the estimate here. They were efficiant and did a great job of putting together an accuerate estimate quickly. They asked for the business twice, and I politely declined. This encounter was satisfactory, as they did what was required in preparing the estimate.
My second encounter is what has me so impressed. I had parked my car in my parent’s garage this fall because we were headed out together for the day, and hail was in the forcast. In trying to keep my pretty car in her pristine state, I parked the car in the garage to protect her from the hail. When I returned with my parents, I pulled my car out of the garage and something fell over and hit my car. It left a couple of black scuff marks on my dear, sweet Pearl. My father felt sick about it. He offered to pay for it and insisted that I go get this fixed. I was able to wash much of the scuffs off, but there was still one mark that I was unable to remove on my own. I called this establishment and let them know that I would be stopping by to see how much it might cost for them to remove this mark.
I showed up after work, in the pouring down rain. The gentleman behind the desk (I believe his name was Derek.) was very friendly and accomodating. He came out in the pouring rain to take a look at the mark. He didn’t make me feel silly for bringing in the car for such a minor scuff. While we were looking at the mark he said «let me see your keys.» He then proceeded to take the car into the garage where he quickly buffed the mark off of the car. I sat in the waiting area for less than 5 minutes. He came back into the waiting area and said «Come on out and take a look.» He led me into the garage where I looked at my now scuff-​free vehicle. I asked him what I owed him and he refused to take any money. I asked several times, and tried to give him SOMETHING for restoring my car to her original beauty, and he simple refused. He said «Think of it as your Christmas present.» He was so kind during the entire interaction. He then pulled my car out and turned it around (their parking lot is oddly shaped and can be difficult to manuever) for me. He treated me like a paying customer and gave service with a smile. He never made me feel silly or stupid for bringing my car in for such a minor mark, and didn’t take advantage of the situation and overcharge me for a cosmetic repair.
You had better believe that if I have any more auto-​body needs, I’ll be heading back here. However, no matter how great the service is, I hope that I have no need to return in the near future!