The Home Depot

One of the better Home Depot locations I’ve visited. The staff here actually acknowledges you and offers to help you find things, rather than other stores where you have to hunt them down and have them just point in the direction to find the items.
Big location in a strip mall up the street from «downtown» Covington. Nearby are a few restaurants for when you’ve worn yourself out from shopping, and a hospital for your heart attack when you see how much money you’ve spent to remodel your home haha.
Large parking lot, plenty of spaces.
Huge garden section, lots of plants, yard décor, patio furniture, stones/​bricks, garden accessories, dirt, trees, etc… The sod we were interested in, as it was a good deal, was like completely dead though, so that kinda sucked. The plants all looked healthy though, and reasonably priced.
Excited to come back to this location to get products for our new house as I feel we will actually be welcomed and helped here.
They also have super cute carts dedicated for bringing your dog — makes me wanna bring my furbaby next time I come! They are adorably decorated, some also have flooring so that little dogs legs don’t slip through.
Very friendly cashiers as well, gave us a free coupon book!

I went looking at shelves the other morning and there were so many employees busy but available it was a bit tiresome telling them all that «i’m doing fine». Seriously, everyone was so friendly and helpful– maybe I looked lost?
The carts at the front made me wish I’d brought my dog, they’ve decorated and put floors in some carts to welcome small dogs to come in!
If you ever have alot of questions and need help, home depot at 9:30 on a weekday :)

Really upset with Home Depot in general. I have purchase 2 different appliances and both times they screwed up by delivering the wrong item after waiting 25 days for delivery, then they pick there stuff up right away and I’m stuck waiting another 2 weeks. I called and complained they offered me a bottle of laundry detergent it was 4oz! Really they refused to do anything to fix there mess up! Closed my account with them and will start going to lowes I have had a good experience there!

We shop the Covington store often, but we needed a stackable washer and dryer at our cabin and ordered it online. The cabin is a few miles from Olympic National Park-​so it’s in the boonies and there’s no cell service part of the way. Not only was it the best price we found, they delivered it free and took the antiques for $ 15. The arrived on time, installed and tested the washer and there was no surprise surcharge for delivering 100 miles from Kent.

Covington, WA: A step above!
This store’s manager takes welcoming small dogs up to a stellar level! There were over a dozen regular sized shopping carts parked in the store foyer, each specially fitted with a carpet pad inside the basket so that small paws would not fall through the steel grid! (See my business tip photo) How accommodating is that? This attention to customers’ needs grants them 5 stars!
I have made a number of returns here in the past and was always received with gracious customer service. Today, I paid for a new bathroom fan at another store and found my merchandise waiting for me at the Online Order pickup area. After a few quick minutes of administrative details, I was able to leave with my purchase.
Friendly and welcoming service! Thoroughly floored by the «Dog Carts»!

Dangerous place to shop! My 15 year old and myself were verbally attacked in this store on August 2, 2015 and then physically chased by one of their customers, and his car with apparent mental health issues. Though the entire event was covered by their video, the store manager was sarcastic and rude, to say the least. It appeared that the the entire event to be a joke and provided no help to us after the fact. «So what do you want me to do, arrest them» the store manager said. No I wanted a no trespass letter of sorts sent to the person.
Maybe call the police? Not our problem.
Not going to happen, as it was explained to me, your on your own. I need to go to a store that has concerns for its customers safety. Just be careful if you go here and never let your wife or children go alone. They never even asked if my grand daughter was hurt, or not.

We spend a lot of cash on home
improvement items on a regular basis. Johnson’s in Maple Valley will be getting our money from now on.
The lack of available help in this Home Depot store is unbelievable. Our cashier called for loading assistance at least 4 times, no one ever showed up at all. We watched several strong young men working nearby unloading tiny flowers in garden area, they looked up to loudspeaker when assistance was asked for and ignored us. Perhaps they were not allowed to help?
What would have happened if they DID choose to HELP lift a simple 60 pound item for a few seconds???

Like others have posted, it’s become harder and harder to find decent help… Was ready to spend $ 300 on an air compressor kit but was having trouble finding staple for the staple gun. An employee walked by, I asked for some help in finding them, was told it wasn’t his department and he walked away without offering to find someone else to assist… Spent another 10 minutes trying to find anyone with an orange apron, nope, must all be on break.
I walked out and went up the road to Johnson’s in Maple Valley, waited on within 1 minute of walking in the store…

Friendly staff. Easy returns. This branch doesn’t always have what I am looking for.

the store manager was incredibly rude and unprofessional! one of his older employee’s continued to yell at me about their process of returns while he just stood there watching her. I also saw his kitchen specialist be so rude to a client looking for counter tops! the client asked if she was busy after i saw her standing there for at least 3 minutes looking at granite while she proceeded to keep sitting on her computer! when the client finally asked for some help the employee said she was trying to finish something up and she would have to schedule an appointment to get any information!!! so rude and unprofessional! i will NEVER shop at this store again and cannot belive the horrible customer service coming from Home Depot and their store MANAGER!

I visit this Home Depot around 2 or 3 times a month. I will say that they have great self checkout and a good selection of products. But, if you come here for service, you may not get it. Out of the dozens and dozens of times that i have been in this store, do you know how many times someone has come up to me and asked if i needed help? ZERO. Yeah really. And i have needed help a lot of times. It’s hard to find someone around the isles when you need them. Very poor customer service.

1. After 15 minutes of trying to find help in the tile section, we gave up. We will be tiling our whole shower at Lowe’s.
2. A Home Depot customer service man wouldn’t stop sweeping the (clean) isles to help us select front door fittings. Even after we asked him. Home depot lost our money on those items too.
3. A girl at the customer service desk was too busy flirting with a guy behind the desk and she told us that a $ 300 saw was not available. We found it online and in that store and showed her. then she was confused and literally told us not to buy it. What?!
4. After asking for someone to mix some paint for us tonight, it took them 45 minutes of running around trying to find someone who «does paint».
Clearly we will never go back. After giving them chance after chance, they have proven to have zero customer service and they do not know what they have in their store. For home improvements, that’s a huge problem.

Had worst experience possible with millwork department. Paid for one door install 2 months ago… after taking off work on 1^st visit from installer, he showed up with wrong door and trim. Had to reschedule… waited 3 more weeks for specific installer that i was told by manager at millworks dept. to get… you guessed it… a different, and inexperienced installer shows up after i took off from work again. After asking for the original recommended installer to come out and do the work, the installer that showed up simply drives off. Manager of millwork dept could have cared less when told. Avoid the millwork department at all costs. Headed over to Lowe’s now to hopefully find some professionals.

This is an amazing home depot the are helpful and always answer my questions. My house looks wonderful thanks to all the staff at the Covington Homedepot

When I go here, I have to walk up to associates who turn their backs and cross their arms. They show no interest in assisting. They roll around in pairs chit chatting and make it very obvious they do not care to offer help. My husband and I tried to start moving toward the end of the row where the last incident happened. Interesting I can not say it only happened once, eh? The associates saw us coming and rounded the corner. So we followed. We approached them and waited a moment for them to finish the chit chat, but continued staring at them in an obvious way at a distance that was too close to be mistaken for anything but patiently waiting. They still went on chit chatting, but kept glancing. Just giggling away with each other. Thanks guys, but I am the reason you have a job to report to! So I spoke up and addressed the male by the name on his tag, «Doug… Are you available?» He merely stopped speaking to his girly friend coworker and stared at me, arms still crossed. Give me a break dude… You could be unemployed like a million other Americans who would gladly help me if they had the opportunity to work there that day. Show a little gratefulness for your position in this economy, respect for uniform you wear, and I don’t know, a little pity on the pregnant woman you made stand around 9 months pregnant on a hard concrete floor for what? A little flirtation with a coworker? Thanks, bud.

Poor service and lack of professional help. Staff does not care about servicing customers. When they do they do not have the skill or knowledge to help.

Just had about the worst experience at the tool rental department! Last week my husband and I came in to rent a pressure washer. Checked out the equipment, lugged the big machine home, and after wrestling with the machine, found out that the wand did not work! So back to the store he went. The staff in the dept tried out 3 other wands, before finally finding one that works! Hubby went home to continue with setting up the machine, and guess what, it would not start!
At this point, he already wasted 2 hrs just trying to get the machine going, and he was so fed up with it so back to the store to return it, without even using it. We were insisting in getting a full refund on our deposit. the staff member processed our refund but only refunded our money partially! WTH??? He called the supervisor (Or someone with more experience), and found out he was trying to refund someone else’s deposit! Finally, it took another 10 min to process our correct refund.
By this time, we had spent 4 hours of our day trying to use a pressure wash which was defective, lugging it to and back to the store, and waiting for at least half hour in order to get our refund.
Today, a lady from the rental dept called hubby, and said that we have had the equipment for a week, we are still accruing charges, and if we don’t return the equipment, she is going to take us to collection. Again, WTH, Home Depot! Hubby told her that we never even used the equipment, it was returned last week, we have the receipt for it. 10 min later, she called back and said oh yeah, now I see that we have the equipment in the store, everything is all good, sorry about the previous call.
Well you think that she would check on it first before threatening to take us to collection.
Good Lord, this department really needs some serious make over. It seems that the entire department was incompetent. Wish there is a Lowe’s nearby.

I have never experienced such a poor service from a company before. Home Depot is 7 minutes from my house and usually my «go to» place for anything home related. This weekend I was there several times, wants to look at water heaters, and wants to rent a tool. When I went in for the water heater, I was told to wait for a representative and I stood there for over 15 minutes. When he finally came over to me I asked him one question, he handed me a brochure and told me to go home and call home depot phone line. No service in the store. Then this morning and went around in tool, while standing there for 5 minutes, another man came in behind me dressed in construction dear. The man at the counter lifted his head and asked the construction guy what he wanted instead of me who is standing there with his daughter. After waiting another 15 minutes for him to help the construction guy, he asked me what I needed, which was a nail gun. He glanced around behind him, told me he didn’t have one, and he couldn’t help me. I am done with Home Depot, para mi do not want my money or my service. It’s a shame, I usually spend thousands every couple months. I’ll be going to the Johnsons do it center, a locally owned business instead from here on out. They care enough to actually help you, and seem to want to impress you.

I’m reviewing this Home Depot in Covington due to the very nice man that cuts the wood there. I normally, go in, get what I need, and get out. This time, I needed a piece of wood cut since the A/​C that I had purchased through HD had the plastic piece for my window that didn’t fit completely over the window. So I needed an extra piece of wood to cover that spot. The guy was so nice to just give me the piece of wood for free. A very honest and a helpful man!

I like this Home Depot. Never have issues here with customer service. I seem to always get lost in here looking around and getting ideas. I wish I had more interior decorating jobs because I would be here everyday. Fell in love with a tile!
My Home Depot Charge can say a lot as well, lol! Got a great plant and vase for my den :) my pink night light bulbs (that are hard to find)…Just wish they had my red night light bulbs.