Cincinnati Marriott at Rivercenter

I don’t normally get excited about a hotel but the service here was awesome! Rachel at the front desk was incredibly friendly and accommodating. The rooms were clean and spacious and the location is perfect for anyone visiting the Cincinnati area. The views are great too. Parking is only $ ¹⁰⁄₂₄ hours, which is cheap from what I normally pay at a hotel.

We made reservations here for a «romance» package. For starters, check in wasn’t until 4. Got there at 4 and the room wasn’t ready until 4:30. Chocolate covered strawberries and champagne were supposed to be in the room, they were not, though they came later. Two robes were supposed to be in the room, they were not. They never came. The heat didnt work in the room and The temperature that evening was in the thirties. While we were gone the staff had came into our room and placed a space heater on the nightstand, it didn’t work. The room itself smelled very bad, the bed sheets were torn, some of the outlets didn’t work. We were supposed to have a late check out at 1:00 p.m. yet even with the do not disturb sign on the door housekeeping woke us up at 11:00. The only good thing about the hotel room was the view. For almost $ 300.00 I most certainly would not recommend this hotel.

Very nice hotel specifically because of the view of Cincinnati. The staff was friendly and courteous, however wifi was extra and the gift shop was weak… This is definitely a good place for business travel but I would avoid bringing kids here.

This Marriott appears to be a bit older. It was clean enough, but could use an update. The view of the river was nice from our room.

Great hotel. Great bar and service. Nice view of the river and a great walk into downtown cincy over the bridge.

Nice building, but no mini-​fridge or microwave in room. The staff was very helpful and polite, but the prices for everything were outrageous (also no free Wi-​Fi).

Beautiful hotel, but that is all. For the my sons’ wedding. The Bride had a package deal with the hotel and use the hotel third party booking agent. From check in to check out it was a confusing mess. Even the Bride had room problems. From parking to WiFi there was a fee. not microwave or small refrigerator. If I were a Bride preparing to block room or families traveling I would look at some the hotels in the surrounding area. My brother stayed not far from us and had everything including great Customer service and he didn’t have to pay extra.

This Marriott was just ok. I typically don’t stay at Marriott hotels but the price was right and and just over the river from Cincy downtown.
The layout of the hotel is bizarre. The entrance doesn’t lead you to the lobby you need to take an elevator upgrade to lobby and the signage is poor for what floor the parking garage is on.
The lobby and the setup of the hotel is cool. There are 15 floors and and they form a circle around the center atrium. It makes for a cool atmosphere.
The room was the most disappointing part. They were lacking things that most hotels have-​mainly a fridge? Even budget hotels have refrigerators!
The beds were ok. Not extremely comfortable but not terrible either. The employees I encountered seemed to be nice. I would stay here again if the price was right but wouldn’t go out of my way to stay here.

The hotel was very nice and everyone was extremely helpful. The downside is $ 10 to park all day and there are only 2 elevators to the garage. Also be aware the weekend buffet is $ 20. Geesh quite pricey for a subpar experience and quality.

Upon arriving, I immediately noticed how friendly the front desk staff was. They were kind and very helpful. When we got to the room, it was very nice at first sight. It had a lovely view, and smelled very clean. The bathroom, however, was a little dirty. There were muddy footprints on the floor around the toilet. I was surprised by this and did not expect it from a Marriott. Later that night, we visited the bar. The bartenders were rude, and the drinks were way overpriced. We ordered room service in the morning and the food was really good. The servings were huge, and the meal came hot. The people who brought the food were very friendly. Overall, I had more of a positive experience than a negative one.

I was quite impressed. This is a great hotel. From the food, the staff, the accommodations, it was refreshing to see the Marriott brand shine again. They were in the midst of some renovations, but certainly didn’t take away from the overall interior or exterior.
They have valet parking, but the parking garage next door only charges $ 10 per day with easy access to the hotel. I would only valet if I were coming and going quite a bit during the day. I believe the main lobby is actually level 3. The street and fitness center/​pool are on level 2. The fitness center is actually a health club which features Cybex workstations and LifeFitness ellipticals and treadmills. This was one of the better hotels for fitness and was similar to those at resort properties.
All the staff I interacted with or walked past were very friendly and helpful. Always asking if they can help. Always saying Hi and wishing a nice day. There’s a lobby bar as you enter the area. They serve food from their restaurant 10 West.
The concierge lounge is on floor 14 with access from floor 15 as well. While I wasn’t upgraded to the Presidential Suite, there is one on floor 15 which I peaked in while they were cleaning. Really nice with a view overlooking the river. The lounge also had a super friendly staff serving evening beverages and light snacks. In the morning there was continental breakfast as well as scrambled eggs and bacon/​sausage.
There is a walkway which takes you over to the convention center.
Tip— the drinks in the lobby bar are less expensive than those in the concierge lounge. Plus they have a greater selection of beers.

Nice hotel, with a pretty view of the river. However they fail to tell that their’s a $ 57 tax on top of your $ 137 charge of a nights stay. Also you you have to pay $ 10 a night for parking and $ 7.99 a day… for Wifi. Never heard of a hotel not having free wifi. As I said, upscale hotel but the extra expenses are a bit excessive.
UPDATE: This place double charged my card for the hotel stay and we paid $ 30.00 for 3 days of parking in a shit*y parking garage. Do yourself a favor and don’t stay here.

We had our company Christmas party in the river view ballroom last night. It was absolutely wonderful! The staff were super friendly and helpful. Big shout out to Emily Rose the bartender! She did excellent!
The view! We had access to the patio overlooking Cincinnati skyline. The room was decorated so beautifully. The details were taken care of. The food was delicious. I recommend the Mediterranean chicken and the chocolate Yule roll.
We also stayed overnight. Big shout out to Aisha for picking us the perfect room. It was clean, trendy, comfortable, and the view!!! To see Cincinnati from our windows was just amazing.
I need to thank Christy Alwell who helped me plan our party. She was super easy to work with and everything we discussed, happened. I will recommend anyone wanting to have an event here or even just stay overnight. Do it! You will love it!

In typical Marriott fashion, the customer service was top notch. The valet, front desk and room service were all friendly and professional.
We had a 2 night stay in a king bed overlooking the Cincinnati skyline. I never thought of Cincy as having a breath taking skyline, but as its all lit up on the river, it was gorgeous. We actually went to bed with the curtains open, so we could take it all in.
The hotel itself was just a quick drive from Newport on the Levee and a quick walk across the bridge into Cincinnati. It will definitely be a place to stay for us when we return to catch a Reds game.
The Concierge lounge wasn’t the best lounge in a Marriott I’ve been to, but it’s still very nice. They had a nice selection of snacks and desserts and the honor bar had a nice selection of beers and liquids (it was lacking in the wine department).
The room service menu is basically the main menu of their in hotel restaurant, 10 West, minus a few items. Either way, I was pleasantly surprised with both meals we had in the hotel!
So why the 4 fours and not 5? Well, the bed was by far the least comfortable bed I’ve ever had at a Marriott. My wife and I both have back issues from previous back injuries and we woke up stiff and in pain both days. The bed is the only knock on the room though, overall it was a solid king size room, for the price.
The only other negative was the pool. This Marriott has a wonderful fitness center (that they share with the private condo building next door) and a very nice lap pool. However, maintenance came down and kicked us out in the middle of the afternoon because they wanted to change a burnt out light bulb on a wall sconce. It seems petty for me to get that upset about it, but I think they could have changed it before the pool opened or closed.
I have read other reviews where people commented on the noise and I can honestly say I didn’t notice any unusual noise. It’s a hotel, you’re going to hear your neighbor turn on their shower from time to time, but that was it. We had a pretty bad thunderstorm for most of the night last night and I couldn’t hear a thing and I’m a fairly light sleeper.
Give this Marriott a chance. It’s just a hop, skip and a jump from downtown Cincinnati and it will save you quite a bit of money!

The inside of the hotel is absolutely gorgeous. The price was really reasonable for a king bed room. We got a corner room with an amazing/​stunning view of the city, bridge and river.
The trolley outside of the hotel gets you where you need to go. From the German village to reds stadium, just take the trolley.
My wife and I elected to walk to Reds stadium which was not a bad walk. Good weather with a great view.
The hotel is in the perfect location with a really nice staff. Great overall experience

Thanks to the Marriott for hosting our Central Regional Conference. We just arrived today and the staff was very pleasant and friendly. Looking forward to the next couple days. Team C2D

Didn’t have an opportunity to sleep here but I did attend a wedding here.
The banquet hall is a good size and it leans towards more of a formal style rather than casual. Very nice facility.
The main Atrium in the center of the hotel is quite breathtaking however once you get out of the center of the hotel the layout gets a bit confusing or maybe I just did not have enough time to familiarize myself with my surroundings that much.
Overall a GREAT place to hold an event.

You got it goin on, Marriott! I was here recently to attend the A&G Convention. The lobby with waterfall, glass elevators and view to all floors was quite beautiful.
My experience in the bar was also fabulous. The bartender was super friendly and accomodating. The drinks were strong and well crafted.
The bridge connection from the Marriott to the convention center made my A&G experience that much better. We were on the 14^th floor — our room was amazing.
The view from the window was amazing. The A&G platinum party was on the 15^th floor — presidential suite. I was able to see the whole thing — the whole thing was incredible — talk about a view. WOW, just WOW!
All this positive feedback, so why the one star deduction? We ate at the on site restaurant… the service was incredibly slow. The food was good but way over priced. And they brought me a dirty water glass in the beginning… like, so dirty they should have noticed it before putting it on the table.
Other than that — amazing experience.

My husband and I stayed here overnight while attending a friend’s wedding recently and had a wonderful experience! Our double-​bed room was very clean, comfortable, and had updated décor. I also used the Marriott Rewards app on my phone to request that our room be on the highest floor available (for free!) so we ended up on the 12^th floor with just a tad of a view of the river. We could see where the Bengals play from our room!
They also did a great job with the wedding reception. Great dinner service, very loose when pouring drinks at the open bar, lots of smiles and lots of attention. We were so wiped out that my husband and I splurged on room service the next morning, and it arrived promptly. Normally, I always kick myself for being a sucker and ordering room service but I REALLY feel like we got our money’s worth! $ 40 (incl tax, room service charge, and tip) got my husband bacon and eggs with toast, me a healthy spinach fritatta, and both of us some OJ and a half-​carafe of coffee. Not the steal of a deal you would get at IHOP, but after a night of partying it was TOTALLY worth it!
There were a couple of random negatives we found:
— All the rooms overlook a central courtyard with a bar in the middle of it. Granted, the wedding guests were probably a little rowdy after several hours with the open bar, but even up on the 12^th floor we could hear a bit of noise. I can’t imagine what it must have been like if your room was on the 2^nd floor!
— The parking is a little weird. $ 10 a day, and you have to go through a maze of halls and elevators to get into the hotel from the garage. If you have folks who are elderly, handicapped, or just generally can’t walk much, DROP THEM OFF AT THE LOBBY FIRST! Or use the valet parking. Traveling straight from the garage in a wheelchair would be a huge pain.
— The pillows! For how amazingly comfortable the hotel was in every other way, we were shocked how lumpy and uncomfortable the pillows were! So if you’re sensitive about that, bring your own pillow with you.
Other than that, we had a fabulous time! Just the R&R we needed, and they did a wonderful job of making our friends’ wedding a success.

***This Marriott has several pluses including a Concierge Lounge open on weekends, a great view of the city if you are in the right room and a very convenient location (a quick walk over the bridge to get to Downtown Cincinnati or either of the stadiums – MLB, NFL); overall, it is a nice hotel though there are areas where it could be better (nicer bathrooms, more contemporary bedrooms)***
This Marriott is close to Great American Ball Park and Paul Brown Stadium so it is probably mostly filled with game attendees during home game days. This Marriott has a very convenient location. It is a quick 15-​minute or so walk to get to the baseball stadium (an extra 10 minutes to get to the football stadium). It is a real advantage so you do not have to deal with the high prices, traffic and frustrations that comes with stadium parking. Those stadiums are in Downtown Cincinnati so this hotel is also a quick walk to downtown destinations.
There are other pluses at this hotel including a great view of the city skyline and stadiums when in rooms facing the river (great to watch fireworks). The rooms are comfortable with good A/​C units – necessary for the hot and humid Ohio summers.
For Marriott Gold and Platinum members, a nice bonus is that the Concierge Lounge is open on weekends (a rarity in the U.S.). The food at the Concierge Lounge was just okay. I was not a fan of the scrambled eggs. They were more like a big omelet than scrambled eggs (though a lot of buffet eggs can go the other way and be too soupy). The flavor of the eggs was not that good – a little bit of an off putting fragrance that can accompany eggs. For breakfast meats, sausage links were available both days, but they were different – big and greasy sausage one day and smaller, more Bob Evans-​like sausage the other day. Fruit, a variety of cereal and an assortment of below average pastries were also available.
At night, this Concierge Lounge featured BBQ items that are popular throughout the city including very sweet BBQ pulled pork sandwiches and Saratoga chips with BBQ sauce; unfortunately, they use a K.C. Masterpiece-​like BBQ sauce here and I think the thinner and more vinegary Montgomery Inn BBQ sauce works better with chips.
Other options included crackers, nuts, spicy Cajun mix, crudité, and cheese triangles. Because the Concierge Lounge is not open late on weekends, dessert is served with appetizers (a variety of standard dessert bars were offered).
The fitness center was big and nice (big restrooms and even showers were available).
While the rooms were comfortable enough, they were not that contemporary. The bathroom was small and there was significant room for improvement – the faucet did not extend that far beyond the sink basin so your hands are constantly hitting the back of the basin when washing your hands; in addition, the tub should be replaced (lots of unrepairable damage). Marriotts either feature wide shower heads with a wide cascade of water with good water pressure or shower heads with a powerful, straight-​on shot of water; it was the latter here.
Noise does not bother me much at hotels, but the design of this hotel with its huge atrium that shoots up 16 floors (a unique look) results in a lot of noise especially during game day when the groups are bigger and rowdier.
Service was friendly and professional throughout the hotel.
Prices are typically high at this hotel due to its prime location so it is best to reserve your room early.
This is a comfortable but also outdated hotel. Still, it has a lot of pluses not often found at Marriotts including a great view of the city and a Concierge Lounge open seven days a week. It also has a great location, which makes this hotel a very good option if you are in town primarily to see the Bengals or Reds play.
Both self parking via a pay structure and valet parking are available. Valet parking ($ 28/​day) is the best option if you are planning to go in and out a lot. Self parking is lower with a lower daily maximum rate (I believe $ 10); unfortunately, it resets every time you go out.