Paez Patrol Security, Inc

If I could give this company a zero I would but it doesn’t allow me to. I live in a neighborhood next to our neighborhood pool. We get alot of non residents that jump the fence to use our pool, jacuzzi, etc. There is usually a group of young males that continue to come back to this pool bc they think they can! Their rude, loud, inappropriate, and for sure they don’t pay the association fees that we homeowners do. I spoke to Paul (supervisor). He actually argued with me about sending someone out because they really can’t do much! He told me to call the police, in which I have before multiple times and they told me they’d send someone out but may not be for awhile because their basically out attending to real crimes. They instructed me to call our security company that patrols our area. I explained this info to Paul and he continued to rudely talk over me and argue with me about the issue. I had to tell him that the police informed me to call them and I just want the security company that we pay for to send someone out! It’s like they’d rather have the residents tell the non residents to get out of the pool themselves! Terrible service, terrible company, and Paul you are very unprofessional.

HORRIBLE SERVICE!!! The complex where I live in kids, teenagers are screaming, kicking doors, skateboarding on stair rails, playing soccer in between apartments, barbecues at 10pm, outside cars parking in resident designated spots etc. on a daily basis. You call them and they don’t show up until hours, HOURS later. It’s ridiculous!!! I’m not the only one who has called about these issues, several residents and I have ‘tested’ the company and called several times in the span of a few hours only to be told that they will send a security officer. I’ve given them my name and phone # to call when they arrive but so far I have only received a call back from the so called supervisor Paul Smith «Vehicle Patrol Supervisor». He called me and was very rude, basically calling me liar because he was outside my building and there were no kids playing or screaming… yeah, there weren’t any more kids because he showed up two hours later! I Called at 6:30pm and they called me at 8:53pm. After I told him that he was like «Oh, well I just got dispatched to this location». Yeah, of course that’s the B. S answer you give. First you’re giving attitude and calling me a liar and after I gave the times of when I called you had to walk back with your tail between your legs because you know it’s your fault.
On a different occasion, the couple below us was arguing and were being very disruptive at about 11:00pm. Objects were hitting the walls, their pre-​teen son was playing the saxophone (which is why we really called) and Paez Security didn’t show up until 1:30am when they had stopped making the noise and had already calmed down. This security company doesn’t know or doesn’t care (combination of both probably) about the job they are supposed to do. All they really have to do is enforce parking, and keep those loud obnoxious residents quiet.
We understand they have a route to follow but a security officer shouldn’t be driving from Riverside to OC, if their company is scattered through out SOCAL then they should have security officers, and patrol vehicles in at least every county they work in. Their dispatch employee is rude as well.
Paez Security, if you can’t handle multiple accounts, have rude lazy employees, and can’t enforce rules then you shouldn’t be in business. Take the time to check on your guards, and dispatch because answering calls hours later is just horrible, extremely unprofessional, and shows the lack of experience you have.
DO NOT GET INTO A CONTRACT WITH PAEZ SECURITY! DO YOUR RESEARCH, AND GO WITH A COMPANY THAT WILL TAKE CARE OF THE RULES AND ENFORCE THEM!

This company is supposed to patrol our premises I would like to know when. We had a rash of break-​ins and there idea of security is to have someone sit in there care in front of our office and text on his phone. No walking around-​mind you we have 3 driveways and while he’s on his phone someone can be breaking into our garages. They never gave the guard a key to get into our bldg. or to go to the bathroom what’s up with that? They had to disturb a tenant just to go to the bathroom. My opinion find a different security company, you’ll be happier I promise

This place is absolutely terrible. They have horrible customer service, never show up, and when they do-they’re incredibly unprofessional and ghetto.

A security company that has no present security personals! Only an abandoned vehicle! Called the company’s phone line and received a call 1 hour later! Is this really the way a security company should be run? Any how talked to a Carlos that said he was a field supervising officer and he was more confused than anything! He didn’t even know his own last name!!! Anyhow before you waste your money at Paez, do some research on the security company you choose for safety! There security personals are a no show!

Im currently employed here. This company, when compared to some others is one of the better security companies available. Guards are usually professional, on time, and very capable of any task set for them. I highly recommend paez security.