Mark Andersen & Associates

I thought they were all nice and sweet when I was about to rent from them. Unfortunately, it wasn’t til I moved out that the headache began. I had a pre and post inspection done, but that didn’t keep Tammie from taking half of my deposit for paint patches that were there when I moved in. She was so rude as soon as she got on the phone when I called to question the charges. I have never been so uncomfortable speaking to someone. I addressed her tone and she stated that that’s how she speaks. Wow. Any who, I called back later to speak to someone else. Aracely, was wonderful. Soft spoken and understanding. She actually took the time to listen to me instead of just assuming I was lying. She had me fax over all my proof and by the end of the day she had apologized for THEIR mistake. A few days later the rest of my deposit arrived in the mail. Hey Tammie, if that’s how you speak to humans, you should reconsider your job. You were so rude to me… even though you were in wrong. I hope your boss reads this post so they know how you treat people.

To the owner of the house on Oak Hili:
Fire this property management company NOW! They are not looking out for your best interests as they profess to do. I firmly believe that they are partly the reason why your house has not been rented out over the past few months and is still on the market. Went to see 11−06−12
My husband and I made an appointment to see your property and were unable to do so because the key was not in the lockbox. John, the nice gentleman who was there to show us the house, called the home office to let them know that the key was missing. We asked the home office if someone could call us as soon as they found the key so we could take a look at it later, but NOBODY EVER CALLED US BACK! I had to call them back the next day to find out what happened. I was told that they couldn’t find the key, but they had a spare. However, I found it troubling that nobody ever called us back, at least as a courtesy, considering the time we took out of our day to see the house but were unable to do so. I decided not to make an issue about it, but I did have a few questions for you (the owner of the property. I wanted the to ask you if:
1. Could you please have all spiders and ants killed outside of the house since there were spider webs and ants all over the outside of the house
2. Would you accept a Deposit equal to the rent and waive the pet deposit since the dog is a very small yorkie. I figured it wouldn’t hurt to ask prior to filling out a rental application.
I was told that they couldn’t reach out to you until we filled out an application. However, they did pass me along to 2 different people to see if it was possible to let you know of my request. The last person that I spoke with was extremely rude and acted as if my requests were stupid. Frankly, I had enough and hung up on her. First, we weren’t able to see the house because the key was missing. Next, we weren’t provided with the decency and courtesy of a callback. Last, the rudeness was too much to bear.
I’m convinced that the Mark Anderson property management ‘s lack of professionalism is contributing to your house not being rented out, and they might not be communicating to you some of the potential issues you have with the house. I can accept that they didn’t want to contact you about my requests, but their complete lack of respect to your potential renters is completely unacceptable. I have already made a formal complaint about them on the Better Business Bureau’s website. If your a Unilocaler and KNOWS this company does not deserve an A+ rating, then go the extra mile and make a formal complaint. Join me :)

As a property manager, very unfriendly and uncaring towards tenants. Example: post office took 2 weeks to forward my rent check during the time Andersen had moved their office to San Dimas. As I was out of town on vacation, they refused to call my cell phone — only leaving a message on home phone. When I get home, I have an eviction notice from their attorney — I never even knew the post office had messed up until that time. Their office staff are rude and disrespectful — treat renters like dirt. Now they want me to pay $ 100 late fees and attorney fees for a simple post office mix up. I would never rent from them if I could avoid it — my landlord switched to them after I had lived there many years.