Citrus Valley Medical Center – Inter-Community Campus

I recently went into the ER, and I really loved their service! This is my second time there, and I’ve been treated so nice and like a human being. I wasn’t just a number. From getting checked in by a really nice man to the nurses, Kristen, Chris and Dennis. They all made me feel at ease right of the bat. I’d like to give Dennis who was the nurse taking care of me through my difficulty a special thanks for really helping with the pep talk he gave me. My state of mind changed a little due to his encouraging words. Thank you very much guys!

Thank you to the amazing staff here for all the hard work you took in caring for my grandma when she wasn’t well. The staff was very professional with great bedside manner.
Only downside to this place is that it’s a hospital and no one really wants to be there. The ER waiting room is pretty small so all the families having to wait can get overwhelming and the bathroom in that area is the reason for the four stars…
Make sure you have some spray or something cause one person «goes» and you can smell it in the waiting room… And there’s a weird vent right in front of the toilet in the ladies room, it’s just odd…

We came in here to get my daughters foot stitched up and the NP Caren was more than amazing. All the staff made us feel at home and comfortable. My daughter was laughing and felt no pain… This is definitely the best ER we have been to in a long time. Small, quick and an all around comfortable experience.

This is my first time ever to have surgery done! Sure when you watch it on TV is not the same!!! Its more scary! But the staff that help me get ready for my surgery made me feel comfortable and held my hand all the way. And on the recovery floor, they were great also! Mostly Mel he is an RN there. He was very kind and helpful!

This place is such a nightmare! Was in ER for 6 hours and they didn’t have enough beds for all the patients. That’s cold blooded. The people working in the front lack basic customer service skills. Shame on them.

Yes it’s understandable that there is a long wait and people have to understand that there is a process to evaluate a patient. But what makes up the wait is the awesome staff that is doing everything possible to accommodate you. These nurses Rock!!! Good Job CVHP

Went to have blood drawn at the hospital lab in anticipation of an MRI. The radiology department said that the labs needed to be done at the hospital, because it could take several days for labs drawn at another center to get to them. Went in on Friday; the wait was 45 minutes. No chairs, the place was packed. We were told if we came back on Saturday, it would certainly be less busy. It was less busy; that didn’t make it any more efficient. Checked into the hospital to register; sat from 7:35 to 7:55, waiting. Got up four times, insisted that the volunteer go in and ask what was taking so long. Finally just walked in; was told that the registrar was running the computer; it would just be a minute, she was almost done. When she came out, told us that she was unable to verify the Medicare benefits! Finally go to the lab; no body in the waiting room, but again, sit and wait. Finally, the staff person came to the window and said they were having trouble reading the doctor’s prescription! Told her what the labs were for and what tests were needed. 90 seconds later, blood drawn and out the door. Took 45 minutes! Unbelievable! This is a disrespectful way to treat people. Sit down, we’ll get to you when we get to you. Don’t ask any questions, we’ll do what we want when we want. That’s the impression we were left with. Maybe the bulk of people are willing to passively sit; I don’t believe that it is their right to treat any patient like this!

Best nurses, doctors and staff!!! So pleased with their caring nature!!! great job!

This is a hospital that specializes in cardiac care. My husband has been here on 2 occasions for procedures, the staff is great ! Do not let the ER reviews scare you off every Emergency room has a wait and in emergent situation no one wants to. Great cardiologists here and cardiology department in general ! The unit he was in was DOU S where the nurses were great ! !!!

This review is for the facility and it’s staff. But first off, to those complaining about ER, unless your arm is cut off and your bleeding, you will wait, FOR A VERY LONG TIME. I’ve been to 6 different hospitals in both LA and OC for the ER and waiting anywhere from 4 – 12 hours seems just about right.
My mother came in with chest pains, turns out she needed to get a quadruple bypass surgery. Her doctor from USC came to the hospital and he worked wonders, almost all the nurses were AMAZING, very friendly and you can tell they care about their job. My siblings and I took shifts in staying over night in providing emotional support for my mom. There was one nurse who was baffled by this idea of a family member constantly being around (but hey we’re filipino, that’s how we roll) and with that, she was the only nurse who questioned my family’s presence there — I found it weird, its not like they just opened my mom’s chest and did major surgery, but they did.
I took 2 stars off because the facility is run down. I wish I had pictures, but there was holes in my moms room covered up with cardboard, wires sticking out in random spots and the rooms were small. I am aware that they are renovating a lot across the street for an expansion as well as doing a remodel… I hope that improves the physical condition of the building (I just hope my mom doesn’t have to come back in)
So overall ok experience, not surprised by the ER wait because it’s the way most hospitals work.

I will never come here again!
The ER here is terrible.
Came in for loss of vision followed by pressure in my head and I was dismissed for having «blurred vision». No matter how much I was explaining my symptoms it seemed the ER doctor there thought I was crazy. He has absolutely no bedside manners and is completely rude and dismissive. Same ER doctor 3 years prior when I came in with severe pain (I’ll spare details… too private to post). Anyway, he made me feel stupid for being there and wouldn’t listen to what I was telling him and he sent me away to see my OBGYN and there was nothing they could do for me there. Turns out the very night I needed surgery that had nothing to do with OBGYN. I knew when I came in the other day and recognized him that he wouldn’t do anything for me.
I will not be turned away a 3^rd time by this doctor… I will go somewhere else next time.

Not sure why there’s a lot of bad reviews on this hospital? My father was admitted for a heart attack and had to have bypass heart surgery. I was worried and didn’t not want to leave him here at inter community hospital after seen all the negative reviews but I’m glad I did everything went well and he had a great surgeon Dr Khan. I did my research I was not going to leave my father in just anybody’s hands. We loved the service here couldn’t be blessed more than what we were already with all the nurses care and attention they treated my father like family made him feel like at home and his family couldn’t have asked for nothing better. We made a good choice when we decided to leave him at inter community with Dr Ahmed khan.

Emergency Department review only
I took my mom to intercommunity ER for her swollen knee. We were seen in by a very friendly nurse and went in right away. (My mom is a nurse at one of the sister facilities and my sister and I both work for citrus valley). The Dr came in and ordered an X-​ray which took 5 hours to do that and get the results which turned out negative. Next he ordered for an MRI and waited another 4 hours to do that and an additional 3 hours for the results. He sees nothing serious and sends my mom home with a prescription. I proceeded to the pharmacy and they tell me the Dr did not put in the quantity and when they called the ER the Dr that saw us was not there and the Dr of the next shift said they would have to wait till he gets in to speak with him. I go back to the pharmacy and now they said it has to be a written order and not over the phone. I called the nurses in the ER and they have no explanation. Absolutely the worst Emergency Department ever. 12 hours stand by in the ER to be sent home with an incomplete prescription for an employee of the hospital.

I’m writing this as I sit in the «New» ER. It’s quite ridiculous that they only have one doctor, and might I add that the doctor is a total prick. My husband got called and put in a hospital bed. Moments later, the Doctor came and told us we had to give up the bed and go back to the waiting room to watch tv.!! What kind of service is that.
The same doctor also told toddlers, and I quote, «move you are in my way» as he grabbed the toddler to move her.
My experience her has just just been nice, the employees are rude, the doctors are rude, they don’t care for the patients here.
AVOID IF POSSIBLE!!!

I have never been in a situation where i have had to be in the hospital scared and nit kniwing what to do. My dad has been here for over a week. He was having chest pain and came in. Today (2÷12÷15) is he having triple bypass surgey. All of the nurses and doctors here have been more then amazing. One of the nurses Kat came on her day off just to see my dad and keep him calm. Wherr do u see that happen. My faith was in total control and God was working threw all of them.
So with that being said thank you inter community for all yoyr hard work you do
JoAnn & Lopez family

I went for an outpatient surgery and had a horrible experience. I was told I had to wipe down my body with chlorhexadine wipes. I developed an allergic reaction complete with rash and itching all over. Instead of being allowed to shower it off, they had me trying to take it off in the sink with towels. They dosed me with benadryl which wore off halfway through the night. I was itching all over, and next thing I knew I had to shower it off in the middle of the night, still groggy from anesthesia.
The surgical site was in MY NOSE, so the whole exercise of wiping down with chlorhexadine was COMPLETELY POINTLESS.
However, when my grandmother was admitted there after a fall, they were pretty nice to her, so I’m giving them an extra star for that.

My mother has been here for 17 days .she is on med /​surg dept 2^nd floor… so far I have been very content with the RN staff, they have treated my mother very well… it’s seems very chaotic but of course we are dealing with a hospital … I am extremely grateful for the nurses Celia /​Charlotte /​Van/​Wally /​maria /​Arleen/​and Nadeen… as for my mom I hope whom ever is reading this review please pray for her and the rest of our family to be strong

I’m writing this as I’m sitting here in the er 5 hrs going into 6 I’m here for my mom whom is having low extremity pain … Arrive at 6:30 got called in at about 7:15 for vitals and initial assessment. And we been waiting since … This ER Is a joke I don’t care if their excuse is their demolition, having one dr and no bed it’s ridiculous people have been here since 4 in the afternoon and they haven’t gotten assessed. And then u see the walk ins that just come in and they go early. … … I don’t know what is going one today maybe holidays or what not but truth is it’s usually busy so what’s the excuse now. This place needs more staffing more Drs all I see if young people running this place … I don’t experience this in kaiser but I’m not here for me… If u need an er turn around and go the other way you’ll wait a very long time here

I live around the corner, so I’ve known several people who’ve gone here, including myself quite a few times and this place is just a laughable waste of time.
I’ve known someone with a spider-​bite, a rash, some unknown skin irritation following the veins on their legs, a recurring mark/​rash on someone’s leg, a boil, and every single one of them was diagnosed as cellulitis with no «known» cause, all told to ice it, and get lots of rest.
My girlfriend broke her ankle, and it took us an hour to get to the back in the ER, another 2 before a Doctor saw us, another 2 before she got x rays, 1 ½ hours before she got medication for pain, another hour before she got a soft cast, and another half hour before they made her prescription.
She’s screaming in pain, has an obviously swollen ankle, cuts from falling, and it took them 6 ½ hours to get her any kind of medication for pain. They didn’t even give us a copy of the x rays, so we couldn’t just go to the orthopedic doctor without them not even believing us. Gave us hell when we tried to get image copies of them.
And this is only one of the many times I’ve been here with family and friends. The nurses who work here consistently are rude and lazy. Only one volunteer was working with 7 patients while the rest were sitting around doing absolutely nothing to help. And the last few times we’ve gone, there is a nurse who is rude to EVERY man she talks to, and one time was so rude to a patient who was hit by a car, that the patient got up and left! I couldn’t believe it myself.
This place needs some kind of authority to answer to to keep them in check. It’s embarrassing for this to be the only real hospital/​ER in our city.

The lobby needs to bulldozed down.
I took my friend here to ER. I can honestly say that this place has improved.
They already had information on my friend and I didn’t have to spend hours filling out tons of paperwork. The people here were very friendly and helpful. Getting signed out and the final paperwork took awhile. But this lobby needs a major knock down and complete renovation. It’s antiquated and you feel really closed in.
Place is under construction 10−1−15