1st Step Computer Repair & Internet Cafe

What a bunch of clowns. The only thing that they are good for is selling you ink cartridges whether you need them or not. They lost one of my printers and damaged two others. I had to have all of the work done over again at a competent repair facility.
Simple virus cleanup took days and was not done properly.
There should be a lower level than one for these thieves.

very rude lady works here. don’t let her help you. she try to help and messed up my printables and I had to throw them away because of her. I didn’t want her help and she insisted and tried arguing with me when she’s already wrong! She even tried to make my printables bigger when I told her no! It came out fine when I told her it would and she was still arguing for no reason! She already messed up! I changed everything and it messed up. I AM NEVER COMING BACK HERE AGAIN AND I DON’T RECOMMEND THIS PLACE TO ANYONE. I HEARD THEY DO SHITTY JOB ON COMPUTERS TOO! If you want your computers or printables done, go to the one on Rowland Avenue NOT HERE! That lady is a moron. She can keep the $ 3.50 she’ll need to get surgery on her damn eyes.

Crappy stupid girl messed up my design. I had a purpose of why I wanted the background pink for hello kitty. And now I have to deal w the printable I got. I mean I understand she’s helping but when your customer says she didn’t want help and just wanted it printed, then you do that. She keeps wanting to make it bigger too cuz her eyes couldn’t see it. But when it printed it was perfectly fine. She’s so stupid. I wanted my money back but she’ll need it more to fix her damn eyes. Open it!!! Never coming back here again. Never coming back here again for her stupidity.

I know it’s a computer repair but they told me they can try and fix my little brothers nook. So we brought it to them and they told us they would check it for free and give us a call within a week letting us know what was up. Well 2 weeks went by no call or anything so we called and they said oh were looking for a charger for it and another store is suppose to let us borrow there’s. it would have been nice for them to call us and give us a little update. 2 more weeks went by we called no answer. So finally we went in and asked what going on they told us oh we never found a charger. Well why didn’t they ever call or just let us know they couldn’t fix it. So almost a month and a half they had my brothers nook and didn’t do anything to fix it. Honestly a waist of time. So unhappy with there service. They need to learn how to communicate with there customers and let them know whats going on. If they would have called me and told me they couldn’t find a charger or couldn’t fix it I probably could have had my brothers nook fixed already.

Absolutely the best place… hands down to get your computer fixed… by far the least expensive and the best service… they are always willing to help you and answer your questions. There is no job too small or too big. I been going there for 6 years now and always been satisfied. Highly recommend Julian and Margarita at First Step for all your computer needs.

some days my computer ran great
Other days… it plays games with me.
Off I go to this First Step Computer place
When I first entered this place, it was a little confusing
People sitting at tables using computers
So you have to walk around them to the service counter.
So I left my baby there overnight to fix what I thought was a virus.
$ 79. later I got it back and turned it on
It seems like it operated the same as before
It’s a tiny bit faster… but that’s it.
It’s now harder to get my photos
And some things did get lost.
But I can’t keep going to every computer shop around town,
To find whateverrrrr problems are on my computer.
Because I’ll be financially broke…
When I could just go out and get a brand new computer.
And start all over messing it up.
I’m good at that…