They took over my account(mortgage) when they purchased Rockville Bank. All was fine until I got a letter direct from a shady-sounding South Carolina bank stating my mortgage had been sold to them. Thanks, United. And thanks so much for the direct heads-up direct from you, at least. No, wait… never mind. I am exploring refinancing with an impersonal national bank at this very moment because, so much for friendly local service. At least I know what I am signing up for elsewhere.