Merrill Motors

Merrill Motors has almost all 5 stars on
, which helped me do some research on this dealership before I went there last week. I had a very good idea of the market of the car I was going to see (a 2011 VW Jetta TDI) and had read the free car fax that Merrill Motors had provided on their craigslist ad for the vehicle. I had been looking for 2 months for a manual transmission TDI, but finally had to tell myself to stop being so picky!
I drove from Providence, which didn’t take too long (it actually was my first time in Coventry, but I did get the car checked out at CPM Auto Repair in Coventry after I purchased the vehicle, check out my review of CPM if you are in need of a good repair shop.) I was warmly greeted by John and Nate, which was nice, and the atmosphere inside was open and fun with the decorative antique Coca Cola machines and a former Mustang rear end being used as a bench.
Now I should tell you about my former car buying experience at Herb Chambers just briefly to give you an idea that I have had the worst and most unethical car buying experience before. This was 3 years ago when I was closing on a Civic Hybrid for $ 13,000 (certified pre-​owned) and as their computer system was down that day, we hand wrote the purchase agreement (mind you this is a major dealership, one of the most successful in Ma). My bill came in a month later for $ 18,000 so you can imagine my diligence when searching for another new car.
I had a great experience with Merrill Motors. They let me test drive the car myself, I didn’t feel pressured from them at any point (like literally, I think their tactic was just to let me make my own choice), and they were very responsive to my needs and questions. I didn’t haggle with the price as they had already reduced to below KBB’s fair market value. I can’t say that some of their other cars will be this smooth, but the price I paid and quality for mine, were a great value.
My mechanic was extremely impressed with the condition of the car when I brought it a week later (to be honest with you, I was a little nervous I got such a great deal for a reason, but due to time constraints and moving, I did have to purchase the car relatively soon.)
All in all, I had a great experience there. That being said, I would do your research ahead of time and know exactly what you want and the market before buying any car.

Don’t do it !!!
My son bought his first car from these bozos who sold it to him with the thermostat housing obviously leaking, he didn’t notice until it overheated had it towed to merrill for warranty repair, they even said they would cover the tow, well 4 days later we get a call to come pick it up, said they replaced the housing, same day overheat again, look under the hood, same leak, same spot, brought it back to them, blamed it on a bad radiator, paid $ 100 for the radiator, get the call to come pick it up, same day overheat again, same leak same spot, they never replaced the housing like they said, they took it off and cleaned off the thermostat and put it back on, now what kind of moron cleans off a used thermostat and puts it back on a car that’s overheating !! anyway, we bring it to our mechanic who after replacing the housing and thermostat
find that the car has a bad head gasket and has had one for awhile, $ 600 later the car is finally on he road, merrill obviously lied at the point of sale, they did not honer their warranty, and never reimbursed a dime.