Chariho Oil Service

I had been a customer of Chariho Oil for 18 years. During that time we always paid our bills as soon as we received them. This winter my husband and I fell on really hard times and were lucky and grateful enough to get approved for some help with our oil. I called the same day I received the letter, whoever answered the phone told me I couldn’t expect them to drop everything and run out just because I called!?? I explained how I called her as soon as I received the letter, we haven’t had much money coming in, I couldn’t afford to buy oil. A woman from SCCA called her for us about a month ago to have oil delivered, other than that, in 18 years, never called demanding they bring me oil immediatly.
She refused to have it done that day, they were just too busy, she wanted to wait till the following week! My husband called her back friday and asked again for oil to be delivered, and they again refused, they said they would try for saturday. Well saturday came and the guy driving the oil truck said my driveway was too dangerous. He wanted my husband to salt the drive, which he did, called them back and the guy still wouldn’t come out An hour after that a Cardi’s delivery truck pulled up, as did my neighbors. Chariho’s answer to that was every company does things differently and told me to buy more diesel to put in my oil tank, while they have a check for me to deliver oil!
Spent most of monday arguing with them that all kinds of trucks are getting up hear there is no reason chariho couldn’t other than he was afraid of the truck or driving. The owner of chariho called my husband (way to late to make any type of impression other than bad) and said the driver had 25 yrs. experience. I find that very hard to beleive, and why couldn’t they have sent another driver that wasn’t so afraid to drive in the snow. He said they can come out when my road is cleared completely, spring!!!
Now I am stuck with no oil company and no oil.
Needless to say save youself the trouble of belonging to chariho oil. The customer service including the owner are uncaring, condescending and mean. They’re only nice to the customer when they know they’re getting money from you, other than that they no longer live up to the reputation they once had.