Ettleson Hyundai

If you are familiar with auto dealership/​car salesperson stereotypes, then you are aware of the experience you can likely encounter here. Came to Ettleson based on the Costco Auto Buying Program. If you are not familiar with this program, you send Costco the type of vehicle you are interested in and they hook you up with a dealership. The dealership connects with you to schedule an appointment and they show you the pre-​arranged Costco pricing once you get there. The program boasts there is no obligation to purchase.
We were looking at the Hyundai Santa Fe and also wanted to do a test drive. The test drive went fine but we were not interested in buying on that day. We were very forthcoming about that fact and in hindsight, we should not have been so candid. As a result, our salesman promptly took on another customer, gave us loose directions of where we might find the Santa Fe model on the lot, and would not show us the Costco pricing. He said they would email it. I also called back when I did not receive the pricing email. Ultimately, I called Costco to share my experience. I received the pricing from Ettleson after my complaint but it did not include the details promised and requested.

These people are crooks! Surprise surprise! I bought my car a few years back. I was 8 months pregnant and they kept me there over 8 hours wheeling and dealing. They tried pulling a couple of fast ones on me, I should’ve walked out then. In the end, we had a verbal agreement and when I went to sign papers with the finance department it changed without me knowing. He was a fast talker. I shook hands on a 4 year finance agreement and it was 5 years on paper. I feel terrible I didn’t catch that. Such evil people taking advantage of a pregnant woman. My toddler was exhausted sleeping on their chairs. What sold me also was their bullshit warranty. This car was made so cheaply. Everything is falling apart in it. Of course, nothing is covered. I’m still paying on it and it’s junk. Worse vehicle I ever purchased. Worst dealership I’ve ever been to. I will stay with American vehicles from now on.

Total ripoff! Their newspaper stated that no down payment but what kinda of title & doc fee, destination charge come out to be $ 5000? It makes no sense. Dont waste your time!

I just purchased a vehicle from Ettleson Hyundai. After weeks of searching for this vehicle at other dealerships, going to Ettleson Hyundai was a pleasant surprise. Bill approached us as we were walking in, and immediately was ready to help us find what we were looking for. After going back and forth with the sales manager, he was able to get us a great deal for my trade in. We then worked with Yousef, the general sales manager who was so helpful and accommodating. I never once felt pressured to purchase the car, and instead I was hoping to make a sale with this dealership because I really did appreciate everything they did to help! Would definitely recommend this dealership!

We purchased a certified used vehicle off their lot. Dorian was the salesman that we did the transaction with. He didn’t pressure us and let us drive the car at our leisure. We drove a few different models and decided on one. The negotiated price was fair and the finance guy (Mike), was able to match a rate that we had shopped around for. Overall I was pleased with Dorian and everyone we came into contact with at Ettleson Hyundai.

RIP OFFS!!! A few months ago I took my car in for service, the heat was not coming out and the fan was making noise. They replaced the fan belts since they looked worn out. A few months later the noise came back and I took it in again, but Etteson said they couldn’t hear a noise, but they found something else wrong with my car. The noise came back and I took it back again since it was under warranty, and again they said nothing was wrong. A few months later I took it back for the same problem and they figured out what was wrong, but my warranty expired and I had to pay out of pocket. Not to mention they wanted to charge me $ 99 to change my battery, just for the labor they are rip offs.

Service got soooo much better. My service was handled by Alex, who looks like a teenager, but really knew his job well. For every diagnosis he gave me, he had a plan B and C ready to accommodate my budget. That’s what a customer wants: instant options.

This review is for the service, but I bought my car here in 2008 and that was a top– notch experience too. I needed the front wheel bearings replaced on my 2008 Tiburon. Per Hyundai, the front hub assembly is covered under the 10-​year 100,00-mile warranty. Some months ago, I had taken my car to another Hyundai dealer in the city that outright refused to comply with the warranty even after Hyundai tried to call and tell them the repairs were covered. I had no such problem at Ettleson. They were prompt, friendly and efficient. The parts were sent over from another dealership and my car was done in about an hour and a half. After the hassle and annoyance I went through with this issue before, the service here couldn’t have been smoother. This is how you treat a customer.

Had a great experience with my car buying process back in September! Jorge was my salesman and was very patient with me throughout the whole process. I went their 3 times before finally buying my car — wound up getting a 2015 Tucson and I love it!
Aside from the fact that I love what I bought the process was smooth as butter. They wound up selling the one I wanted when I first went in August but I still received a reasonable price on the 2015 as opposed to the 2014 I originally looked at.
I can’t stress enough how great the process was. I felt that Jorge was extremely honest and more than willing to work with me on a fair price. They didn’t try to push anything on me that I was iffy on but made sure to explain everything thoroughly so I was aware of my options. I was even able to take a few days after purchasing to decide if I wanted to get the extended warranty which I did wind up purchasing as well.
So far my service has been going well and they have been super speedy when I’ve been in for oil changes! And they of course always offer a complimentary car wash when you are in for service!
Highly recommend Ettleson Hyundai!

THANK YOU so much Ettleson Hyundai!!! I LOVE my new Hybrid Sonata! Normally purchasing a new car is an awful ordeal but my salesman Tommy was patient and amazing. The entire transaction was painless and professional. I highly recommend buying your next car at Ettleson Hyundai.

Can I give 0 stars?
I came here to test drive a Santa Fe and did so. When I returned the salesman, Joel Stevko had a price written down. After a little small talk I asked him to write up the monthly payments… HE REFUSED!!! He told me, verbatim, «you’re not ready to buy a car today and I’m not just going to give you numbers so you can go shop around.» I couldn’t believe this. How do you expect to earn business if you won’t provide a quote? I myself sell for a living and I can’t imagine saying this to a potential client. That’s what buyers do Joel. They see what places want to earn their business. Commonly, through both good prices and good service. You provided neither.
Save yourself some time and visit a dealer who respects you and treats you right. This place is terrible.

I’ve gotta say I had a really solid experience buying a car here. Bobby was my sales guy and he was upfront and honest from the beginning. I hate buying cars and these guys made it easy. Even the finance guy didn’t use any pressure tactics to buy better warranties.
At the end of the day, I maybe could have saved like $ 700 bucks if I went out to play dealerships against each other, but nobody should care that much about a few bucks. I walked out happy and didn’t feel taken when I left, and that’s all I can ask for

If you ever wondered why car dealerships have gotten such a bad reputation, this place ends such wonder. I e-​mailed the dealership for a price quote for a new Hyundai Sonata Limited. They of course gave me the best price around. Why were they able to do this? Because they didn’t actually have any of the cars that I had negotiated on and received a price quote on in stock (this was after I called to specifically ask them how many they had, and was told there were 3 more in stock).
Not surprisingly, they were quite ready to sell me several more expensive versions of the car that I had received a quote on and couldn’t explain to me why they would give me a price quote on a car they don’t even have. Classic, fraudulent, bait-​and-​switch! Do NOT trust this place!
(Final Note: No, I did not end up buying a car here)

Got great deal on Hyundai Sonata 2014. Nice environment, not like big dealership — high pressure and lots of sales tactics. I thought all car sales people are bad, aggressive and pushy. I had bad experience at Continental Toyota and Honda and McGrath City Hyundai Chicago. McGrath City Hyundai Chicago is worst in my opinion. Without giving me proper details about new car, they just wanted me to buy. They only talk about numbers with out giving proper explanation.
Here, I worked with Daryl, no pressure and he answered all my questions. Gave me 100,000 miles bumper to bumper warranty for $ 1300 for new Hyundai sonata 2014. Got lots freebies in bonus… I will go back in future and I will recommend them to our friends and family.

I just bought a 2014 Sonata from Ettleson. After shuffling back and forth among four dealers, I had my best price in hand and went to Ettleson because it had the advantage of being closest to home. Salesperson was Kory. Surprisingly to me, he was straight-​up, forthright, and not at all pushy. I was expecting the usual manipulative dance but I didn’t have to participate in one. Even when the deal was sealed with the finance manager, I felt no pressure. Of course, he offered the extended warranty but graciously accepted my first, «No, thanks». My experience there was awesome. I was prepared for the back and forth struggle, the typical «con jobs», and the drama, none of which, occurred. My experience was worthy of five stars, and I’ll be recommending Ettleson to any friends that are at all interested in a Hyundai.

The service department is awful.
We bought a brand new car from them and it had a stain on the front seat, it took the car being in for service 3 times before they got it right.
The charge you more for an oil change because they are supposed to check all fluids and top them off; most times they don’t — check them before you leave.
Steve could care less if your car is fixed right and Rich told me he doesn’t know anything about computers, and so he does not use the online booking site they provide for customers.

AND THAT’S WHY CAR SALESMEN HAVE BAD REPUTATIONS…
i looked at a used vehicle and talked to «BAIT AND SWITCH» Bobby about pricing on Monday. On Tuesday he called to see if I was still interested and told I him I would come back Thursday to talk about the deal and he said yes let’s see what we can do about the cost. He called to confirm I was coming Thursday and then when I got there showed me another car he thought I’d like. When I told him I wanted to talk about the vehicle I came for, he said it was ‘just sold’ this afternoon. WHAT A PUTZ! He knew I was coming and didn’t even have the courtesy to call me and tell me it was gone, wasting the time of my friend and myself. And then he sat there pouting because he ‘thought I’d jump’ at the ‘replacement’ car.
You thought Wrong, Bub!

I had a bad experience at Happy Hundai on Cicero, so I decided to do my car shopping from home. First off, If you don’t have good credit, get financing BEFORE you go car shopping! I messaged a few dealerships for their lowest prices and most were vague at best about their pricing. Then I «met «Trisha Franklin at Ettleson Hundai. I inquired about two Elantra GT’s and she proceeded to give me the price breakdown from the discounted price through all of the extra costs associated with the purchase in detail concluding with the out the door price. Since we financed through the dealership for the discounted APR, I asked Trisha to break the payments down to see what our monthly payments would be, and she also provided me with that information. So we went in to see the cars.
As promised, Trisha arranged for a side by side of the two cars and handed us off to the sales agent, Elizabeth Nosaka. Elizabeth is pleasant, professional, and very knowledgeable about the product. She produced the exact breakdown for the car that Trisha had given us and did the paperwork. There was no aggressive negotiation, no extra costs, just the price we were given. We asked Elizabeth to pre-​qualify us at the discounted APR before we signed any papers and she willingly obliged. Once that was done and we went over the details of the car, we proceeded to the finance man.
Bogdan Wierzbowski, the business manager, took us through the final step. He performed all of the paperwork, offered us a few add-​ons and their costs which we declined and finished the closing. Here again, there was no aggressive sales, he just accepted our decision.
After returning to Elizabeth for about 15 more minutes to show us more features of the car and program our phones into the bluetooth, we left with our new car.
This was absolutely, the best experience purchasing a car we have ever had, thanks to everyone at Ettleson.

Bought a car from them. They were patient, not pushy and ordered the car I wanted. I’d go back!

DO NOT BUY A USED VEHICLE HERE! OVERPRICED AND VERY RUDE AND UNPROFESSIONAL SALESMEN!
I called Ettleson to get information on a used vehicle. I was honest and told the salesman what I wanted, and told him that I was looking at another vehicle at a different dealership and wanted to make a decision today. Their prices were significantly higher than other dealerships I was looking at for comparable vehicles. When I explained the other car I was looking at, the salesman Josh responded «You should go buy that car.» I thanked him, he said nothing and slammed the phone down. It was clear he had no time for somone who was onto how overpriced their used vehicles were. Nonetheless, I was perterbed about how rude and unprofessional he was on the phone. I don’t live real close to this place, so I’m happy I called first and didn’t waste my time driving there for their lack of customer service!