Yavapai-Title Agency

I refinanced my house recently and Tami at Yavapai-​Title Agency handled the closing. She was efficient and cheerful. She laughed at my jokes and handled the transaction with professionalism and courtesy. She patiently answered all my questions. Because of her, the endless signing of paperwork was truly a joy. When I received the final escrow statement from my prior mortgage company today and noticed that they had paid my property taxes, I checked my settlement sheet and saw that the taxes had also been retained in closing. I called Tami and asked her about it and she took it upon herself to call the County Tax office for me and then called me back to let me know that it had indeed been paid twice, that the County reimbursed my mortgage company and to expect a refund check from them. Now THAT’S customer service!