SureBuild Roofing

I just wanted to share my experience with Surebuild. I am the first to say that this experience might not be a true reflection of how they do business, but it is my experience and figured it was worth sharing with those who are looking to have roof work done. I called Surebuild in the winter to have them take a look at a roof issue I was having. They came out within a few days and sent me a quote about a week later. I emailed asking for more info and never heard back from them. Spring came and rather than calling another company since getting roofing work done is notoriously difficult I figured I would call them and see if I could continue with the process. I had a guy come out within about a week and he hopped up on the roof and said he would be back to me in a week with a quote. I never heard back so after 2 weeks I called back. He said he would get back to me within a few days. No call so after a week I called back. He had another guy come take a look at the roof. The new guy said that I should continue contacting the original salesman but that he would be sure the wheels were set in motion. There was no word for another week. I called back in. The salesman said he promised he would get back to me within a week and that they were just busy. One week later I called again. He said.“I don’t have a good reason for why I didn’t call. I just dropped the ball.” He said he would call back within a few hours. Sure enough he did and gave me a quote of $ 700. I said that was great and that I would like to be put on the schedule. He then seemed to get flustered. I think he realized that the quote was not correct. I told him to just put me on the schedule and get back to me if he found that there was an issue with the quote. About a week later I heard from by wife that there was another roofer on the roof unexpectedly. I called in and the guy I had been talking to said that it was in the owners hands and that i just need to wait to hear from him. After a week I wrote an email directly to the owner saying that before writing a poor review online that I was giving them one more chance to remedy the situation. He called within a day and asked me not to write and that he would go look at the roof himself. I got a voice message about a few days later saying that he thought that there was no good fix other than rebuilding the roof but that even if i wanted to get a «bandaid» job done I would have to wait a month because they were busy. He said he was the first to admit that the salesman I was dealing with was not properly educated to diagnose the issue nor give a realistic quote. I was not willing to wait another month on top of the months that I had been waiting so I figured enough was enough and terminated the pursuit of service.
I am not here to bad mouth the company. I am just here to give a play by play or how the experience went and I will let you decide if they seem like a company that you would like to do business with.

Had them roof a new house. It leaked. They supposedly fixed it. 6 months later they roofed another new house. It also leaked. They supposedly fixed that one. Both homes suffered drywall and paint damage. Recently both house leaked again causing more paint and drywall damage in several places. They detailed the roofs to prevent more leaks and had the drywall damage repaired then sent a couple of their employees to touch up the paint. They screwed up the paint so badly We had to get a professional painter to fix it which required extensive painting to hid and blend in the damaged areas. Now they don’t want to pay for the repairs. This is no way to do business in a small town. Will update this as it progresses.