Enterprise Rent-A-Car

There used to be a few more choices for rental cars in Cottonwood, but eventually all that was left is this fantastic Enterprise office. We so appreciate their always kind and efficient service, as well as their great rental options.
We drive vintage cars, so on long road trips we usually opt to rent a new car (with cruise control! And AC! And a boomin’ stereo system!) and we always rent with this Enterprise Office. They are always very professional, courteous and we’re always pleased with the car we get and the price. Note: the office is always super slammed, all day long, so I’d recommend reservations You also can never be certain of the make or model you’ll get. They do occasionally have hybrids available, and we were once told they hope to have them available more regularly as their numbers in the fleet increase. Big thumbs up to this office. They’re wonderful,

Always excellent service! One of the best Enterprise locations that I’ve had the pleausre of visiting!

My girl friend needed a car to travel, hers was not working so well. The woman that I spoke with failed to tell me that they would put a $ 250 hold on her debit card as she does not have a credit card. This caused some trouble as I had to run and put some money in her account. But they more than made up for the minor inconvenience. Anthony was super helpful and friendly. Gave us a discount, upgrade and a brand new car. I would recommend this location.

My main problem with this company is that 90% of the time I reserve a car with them, it is unavailable when I show up to pick it up. They DO NOT hold a car for you, even with a reservation! Why on earth would you allow customers to reserve a vehicle with the assumption there will be a car waiting for them, when the truth is, it is a «first come, first serve» situation? I have to travel out of state frequently. If there were another car rental company in this town, I would definitely use them instead of Enterprise. They have screwed up so many of my trips, it’s ridiculous! I have had to drive as far away as Flagstaff or Phoenix to get a rental car after I had already made a reservation with this company here in Cottonwood, only to show up and have them tell me there are no vehicles available! I guess they feel that they can get away with this GREEDY type of behavior since they have the monopoly on Cottonwood.

I recently had my car smoke during the Sedona fires it was taken to the salvage yard. I was given a rental. During this time there were anomalies with my claim and I was called to stop but the insurance company allowed me the car for my full 30 days plus a three day extension by the company. However two weeks after the car was returned the insurance company did not pay Enterprise the full claim, so Enterprise used my credit card and charged up more than the legal insurance deductible for the claim without my permission.
I would never rent with this franchise ever, or with Enterprise if there is another option available. They use extortion methods and passed judgement on my responsibility during the claim. Also why didn’t they take the money out of AAA insurance’s account they would not bounce their checks. Why didn’t they extort money from someone with even more megalomaniacal business practices? I guess because they were afraid of losing that account so truth did not matter.
Sometimes the smaller companies who still have agents that send you reminder cards are better. I say stay away from this corporation for they are truly in the pockets of the other ones.