Accurate Appliance Services LLC

I have used Accurate Appliance for my freezer, ice maker and washing machine. They are always professional, courteous and actually listen to me! I found them after having an absolutely awful experience with another company that told me it would be 700 dollars to fix my ice maker after not even looking at it. Accurate Appliance came out, diagnosed the problem and fixed it for under 250 dollars. That was over two years ago and it’s still working! With my washing machine it ended up being a problem that would’ve cost more to repair than it would to buy a new washing machine. They only charged me a third of the normal fee for doing a service visit and were so kind and professional. The gentleman even took the time to discuss the pros and cons of different types of washing machines with me to prepare me for getting a new one. I highly recommend them and will keep using them in the future!

I needed to have my washing machine repaired on the day after a long holiday week. I left a message just before 9 am and a wonderfully professional person, Crystal, called me back within ½ hr. She told me initially that I would be on the schedule for the next day, but called me back by 10 to let me know there had been a cancelation, the service person was in my area, and he would be there shortly. The service person was courteous, efficient and had the washer fixed within ½ hr. The service call was expensive, $ 80 for the labor, which I thought was a bit much, and about $ 50 for the switch. I will definitely recommend them but will make sure to mention the high service charge.

It took two weeks from first call to get washing machine fixed and it was a simple part. On first visit I was told to be home for repairman from 7:30 — 8:30 am. Rearranged work schedule, 10:00, still no repairman. When I called they said we were accidentally bumped to bottom of rotation.
Anyway when repairman comes, he was competent and quickly diagnosed problem to simply replaced part. Problem was he didn’t have it and had to order it. Ok so what’s a couple more days (it took a week to get them there to start). Well days go by, still no word. I called again (no chance for them to call me), they say part comes in but even when it comes in, they’re booked out a week to put in the part!
I begged and they finally work me into the schedule (total time to replace part less than 10 min). So two weeks later it’s finally fixed, and paid full price.
Seems that the actual repairman is good, but management/​scheduling has major issues.
Next time I will try someone else…