SucherNova Farm

My review is about Farm Camp and management at Suchernova. This is not about any other offering that they have.
I heard about Farm Camp from Petaluma families about how wonderful a place this was. My 6 year old was excited to go, even without his friends going. I wanted to make sure that we got a spot so I paid on MARCH 28^th for an AUGUST session. This was done through Paypal. I received my packet to fill out through email about information on my child. I filled it out and sent it back through the same e mail route. The email requested that they needed a hard copy delivered to them. I live in Petaluma, the camp was in Cotati. though not far I figured I sent it through email. print it out. now you have a hard copy. I also asked if this was ok. I received no response so I took that as an agreement. I also got in contact with Melissa through her Facebook page, she stated she did not know who I was. I told her I paid through PayPal. She found it, and said everything was ok, even though I told her I could provide more information. I assumed everything was. So, we had contact with information passed through, PayPal, Facebook, and email.
The time had finally come for farm camp! My son was so excited and nervous, We had purchased some new clothes and items to carry our lunch in. We read the policy given to us through email about wearing and bringing licensed characters on items, we wanted to avoid that. Plus we even bought a new water-​bottle for what we knew would be hot days.
We pull up to farm camp… its a ghost town. We pull into the parking lot, and wait for 5 minutes. No-​one was there. I called one number… no answer, I called another number. No answer. Then I get a TEXT saying. due to heath reasons farm camp was cancelled and she sent the information to a Hernandez, but it must have been the wrong one and she will refund me.
Needless to say I was stunned. After all that communication, I never got word, and now I had to scramble for childcare and deal with a very very disappointed 6 year, who had been talking about this program since MARCH! I texted her that I thought it was unprofessional of her and explained about my son and childcare situation. She sent me back a text and this is quoting «my health is more important than my professionalism.» ARE YOU KIDDING ME? You did not tell me anything for weeks, did not post anything on face book and yet you have the nerve to talk to a client like that? I was stunned and angry, as a small business owner myself I would NEVER speak that way to a client, and especially not on a text. My problem was not with her health. heck cancel the camp. just tell us in a timely fashion.
She stated she could not find the hard copy of our application, insinuating that it was somehow my fault, she could not operate a computer or print out the information or even communicate with her clients. I was furious and let her know. My money was sent back to me in a check, since I paid so early on Paypal.
I am certain that the owner will comment on this, and tell her side of the story, about how sick she was, how I did not drive and give her a hard copy. However, I say as a business woman, do everything you can to make sure your client is happy. ORGANIZATION is the key to a business and its clear she does not have it.
I am also relieved in a way that I found this out before leaving the most precious thing in the world to me in her keeping, my son. You can’t organize your business, how can you keep my child safe with the farm animals and other things on the farm that you operate?
I would think twice before sending your child to this camp.