Vons

This store was 40 degrees today. It’s always really cold but today was terrible. I will never go back.

There are no bags for meat! Wtf? So yo get chicken and it drips all over the rest of your groceries. Also, there is never anyone in the fresh meat section. It’s ridiculous. They have zero flavored chicken. Also, no fresh Brussels sprouts. I feel like I may as well be shopping at Walmart. Oh, and the line to checkout is forever. I don’t know what the heck they do with the money they make bc it sure isn’t spent on hiring people to work here.

I love to go to this place because it always has good deal. However, the customer service sucks. This is the first time I felt disrespectful as a customer.
This Frank, I guess he was supervisor because he was wearing shirt. He made a mistake of the item I bought and said he has been working there for many years he knew how to separate which is which. Then my boyfriend went to the section and took a picture to show him. He was like «I have the picture too.» After we proved that he was wrong, he told us to go to the end of the line to wait for the refund. Wow! And without any apology. What a nice customer service. I felt sorry to the other customers who were in the line but obviously he didn’t feel the same way. What a incredible dude! Since I live neat here, I cane quiet a lot. Other people were so nice!!! This «gentleman» is a very unique one.

I went to the deli to get a breakfast burrito. Miguel was nice and happy to make my food. There was one person in front of me and I patiently waited. When I started ordering this lady snarled at Miguel and said“isn’t there some one elts to help”? Miguel said «not at the moment ma’am «and she walked away. I didn’t mind waiting.

For the most part this Vons is well stocked and has a great variety of items. The staff is courteous and friendly every time I have shopped here and this location has a panda express… double win.
BUT… My advice is to check the expiration date of products you buy from this Vons. I learned my lesson but it took buying expired products several times before I developed a routine of checking. They do not check the expiration of items on their shelves. We went to buy Challah for Hanukkah and their frozen Challah expired in April but was still on the shelf in December… YIKES!
I have also bought lemonades, orange juice, and milk that have been expired at this location so check those dates!

Great store with quality products just service is always slow at the meat counter — but manager took time to apologize and help us out.

The review is for this vons in particular but also against vons near south coast plaza. It was 5:00, dinner time! I had a craving for something light so I thought of the soup bar at vons. I get it for lunch all of the time at the vons on the Peninsula on 32. Yummy clam chowder, chilli, baked potato soup, etc. And free crackers to go with them. That’s what I was thinking from my own numerous experiences so I assumed vons on harbor would be no different and since it was dinner time my thinking was that they probably restocked the bar for the dinner crowd. Boy was I surprised!
Went into the store on harbor, straight to the soup bar and everything was empty, lids strewn about and residual burnt soup at the bottom of each pot creating a foul odor steaming up from the bar. Spilled soup all over the counter, trash and just generally disgusting!
Left there and drove to the next nearest vons for the same purpose. What did I find? Same thing! Empty pots, messy counters, no crackers…
Went today again to the harbor location thinking it might be better earlier, 4 this time. Same thing. Nearly empty pans, messy and no crackers. Walked out with chicken from the deli.
What’s the deal vons!!! It would be better to have nothing at all than this!

It’s unfortunate that I have to give a bad review for a grocery store, I mean seriously? I live within waking distance and I still chose to go somewhere else. The customer service here is horrendous. Vons is Vons and you will get the same prices and layouts at all of them, but I would like to be greeted or even acknowledged once in a while, is that weird? My friends and I had an on going bet to see if I would be spoken to when I checked out, and I’ve only lost once. They never believed me, but now they know better. After 9/​10pm the zombie crew rolls out. Don’t judge me for shopping late, if they’re open till after midnight what’s the big deal? Get this: I walk up to the empty line, in a virtually empty store, clerk looks up at me-​nothing… I start to put my groceries on the line-​nothing. He starts scanning– nothing. I finish and walk up to pay-​nothing. He finishes scanning-​nothing. I swipe my card-​nothing. He hands me the receipt-​nothing. I say, «have a good night.» He replies «thanks!» DAMN! I lost the bet. The one time I lost is because I acknowledged the guy and he gives me a short reply. Either way, this was FIRST time out of a dozen I have shopped there in the evening and they don’t even look up or tell me my total. Nothing. Just mindless stares. Really? Grab some coffee on aisle 4. Making me feel guilty for taking up your time, too busy staring at your phone. Gotta hurry up and get back to that right? I’d rather go down the street to Albertsons were I will get a hello and thank you.

Really like this location. Super clean and nice inside. They even have a Panda Express right by the entrance. I find great deals on fruit, vegetables and meats here regularly. The store is in a great location with plenty of parking. The meat department manager actually took the time right as he was getting off work to show me managers specials that my husband and I had passed up earlier. He also gave us helpful hints and tricks for cooking the pieces that we picked out and even shared some recipes as I am still learning how to grill. I will definitely be going back. Great experience!

We dropped by to grab some quick drinks. .we waited 10 min for service and than Melinda M cashier totally ignored us and than decided she would take another girl that just asked her something ahead of us. .so anoyed. didn’t give us eye contact or apologize… will never be back to this Vons… Homeless hang out outside 3 on the day we were there.

Visiting around 5:20pm 6÷9÷15 cashier gentleman was different very courtesy here good service huge place

Who laid this store out? Absolutely no logic. Also the Von’s club is terrible. I have signed up twice but they still can’t find me in the system. They use this as a stupid way to give discounts. Won’t see me shopping there again.

I just had the most terrible experience with the man who was working the western union table today, Friday the 24^th of April. I began to fill out the receiving form for a western union, I was promptly told there were no more receiving checks. I don’t understand how that’s even possible to happen at such a large chain, but regardless, I then asked to clarify, «so I can’t get it?» And the man working behind the counter said, «you can get it, just not here.» In the most patronizing tone. When I requested to talk to the manager he told me he was dealing with more «pressing» matters. Very rude. I will not be returning to that Vons location, ever.

Nothing spectacular. It was late and there were some strange people in the parking lot. Bathroom was gross. Only thing good was I was able to get some food at 50% off for the evening. Might check it out again during the day if I’m in the area.

I’d just like to say I just visited this vons in hopes of doing some peaceful late night shopping and instead was immediately greeted with glares from the stores manager whose name he told me to be was frank, not sure if he was honest. He swiftly made me feel unwelcome and unwanted. He proceeded to follow me everywhere I went around the store. He even went as far as breaking his neck and looking over stands to peek at me, at which point I addressed him and told him to leave me alone o which he responded «I’m just protecting my store». How warming right? I then proceeded to tell him to watch all the other customers who were present and he instead insisted on staying with me, at which point I just decided to leave the store with my one item that I was able to grab in peace. Maybe your store shouldn’t practice racial profiling, some of us don’t actually fit the stereotypes.
Oh and p. s, I work in the same exact plaza as the vons location.

This review is only getting two stars because I lived across the street from here for a long time, and it was super convenient to get groceries there. Usually everybody was really nice. If I had never been here before… it would just be a 1 star review, based on my phone call with the Customer Service & then Deli & then Meat department (got transferred 3 different times for a simple question… or well I thought it was simple).
Anyways, I am hosting a Friendsgiving event this weekend, and so I was calling around to get my hands on a pre cooked turkey, which I know some stores sell. Much easier to have one when you’ve got 20+ people coming over rather than stressing over a turkey coming out cooked.
I digress. This was my phone call:
I first selected to get to Customer Service, and when I asked, he said he would transfer me to the deli section. He ended up hanging up on me, so I had to call back. Strike one, but I realize that happens sometimes, so let it go. Called back, and this time just selected the option to get right to the Deli station. This is how the call went:
Me: «Hello, I am wondering if you guys sell pre cooked turkeys?»
Woman who answered: «…turkey…»
Me: «Yes, turkeys. Pre cooked. Do you sell those? How can I place an order?»
Woman: «…hold on…» puts phone down…
Woman: «Ready in one and half hour.»
Me: «Um…okay, so you do have pre cooked turkeys? Wonderful. I don’t need one right now though, or today. I would like to place an order for one.»
Woman: «…hold on…» puts phone down…
Me: *thinking* what the hell is going on?
Woman: «…one half hour… ready. Name?»
Me: «No! I do not need it today. I need it on Sunday. I also want to know the price before I place an order.»
Woman: «…hold on…» puts phone down
Me: «Okay…»
Woman: «$ 45.99 for turkey meal.»
Me: «Okay, I do not need a turkey meal. I need ONE pre cooked turkey. How big are they, what is the cost, and can I place an order for Sunday?»
*I now realize this was just far too difficult a conversation to be having with this woman.*
Woman: «…We do not have turkey…»
Me: «I am very confused. You don’t have turkeys for sale now?»
Woman: «No turkey.»
Me: «Okay…so anybody ordering a turkey for Thanksgiving… can’t order a turkey?»
Woman: «…Yes.»
Me: I am now utterly and hopelessly confused, and realizing that perhaps she meant to tell me that the pre cooked turkey does not come unless I order a turkey meal… but to be honest, I really couldn’t trust OR believe anything this woman told me. She has NO FREAKING CLUE about anything in the deli department. I ask her «Can I please just talk to somebody who can give me more information about ordering a turkey?»
Woman: «…hold on…»
She transfers me to the meat department. I ask the guy, and he says, «Oh actually, that’s a deli question because the meat department is only for the raw, uncooked turkeys. I throw my hands up and give up. There is no way I am getting transferred back to her.
I call Pavillions, which is actually a Vons chain, if I am not mistaken… and they tell me in literally 2 minutes «Oh sure! A pre cooked turkey. Its $ 25.99, 10 – 12 pounds, and if I can get your name, number, and when you want to pick it up, it will be ready for you!»
WOOOOWWW THAT WAS SO EASY.
I am so glad I don’t live near this Vons anymore because if I ever had to run into that woman… I would probably go bald from ripping all my hair out. Not sure how they qualified her for that position… or any position for that matter.
Sorry Deli woman at VONS… :(

I lived across the street from this Vons for a year and it was really convenient to be able to buy all my grocery needs on a whim. Inside Vons there is also a Panda Express where you can get all the non authentic «Asian» food you need to get your Kung Pao on. UGH. I hate that place… but that’s for another review.
The prices at the store are actually not that great. I’ve noticed that you can get much better prices for everyday common groceries at Trader Joes or other Vons locations. In particular, Liquor. I actually conducted an experiment before one of my friend’s parties. I went to this Vons, Albertsons 3 blocks away, Trader Joes, and the liquor store down the block and looked at the prices for the same vodka. Albertsons was the most expensive, but Vons was still 2^nd. I recommend going to Trader Joes, or the liquor store to get all your boozy needs. Maybe you can go back to eat fake egg rolls and Fried Wontons (which don’t even exist in china) after you get your expensive buzz on from Vons.
*I hope this honest review was helpful

Realizing I’d forgotten some travel essentials (as I always seem to do) we found this Vons close to our motel
I was loving the huge section dedicated to travel-​size essentials! Grabbed all kinds of things I needed (& didn’t quite need) — ’cause I thought might as well, since I’m here & they’re here & we’re both here together
Best part was when they asked for my Vons savings number — not sure if they’re connected to Safeway’s system or if I’ve signed up for Vons Rewards in a previous life but whatever the case, their system recognized me & I got the discounts
Happy way to begin our weekend getaway!

i like the open till 2 .00 am ! there are tables and chairs inside and outside if you want to eat and hang out for a while. chicken dinner, bowl of cereal etc. the bathrooms are fairly clean.
if you know what to buy and use vons club card this store actually beats stater bros and the dollar store! the lucerne brand is a safe bet .good quality and selection! on most everything in store. some items are way pricey but good food is pricey everywhere.[i just dont buy the things that arent on sale or too high. no worse than staters albertson or ralphs. the bargain bin is always worth lookin at too, theres also markdowns on service deli meats n cheese at half off on occasion. overall i do okay in there. no i dont eat panda express! but its there if you need some chinese food .need a bus pass? money order or gotta do western union? get it done here.
jan 2016 pet peeve. mgmt removed the inside tables and chairs as did starbucks. WHY?

Every couple months I make the mistake of coming here instead of Stater Bros. Guaranteed long checkout lines because they’re perpetually understaffed. Also the Vons Just for You savings program is a huge pain to use and most of the time doesnt work.