U-Save Car & Truck Rental

I have rented from U-​Save several times. I was very satisfied with the vehicles, but more importantly the level of customer service from Amir and the team. They make your experience much more personal than the other rental options, which makes my life easier. I definitely recommend U-​Save if you’re looking for an option that will take care of you.

I was super wary of what I would find given that I had no idea what «U-​Save» was. I was not aware that one needed to call for a shuttle from the airport, so I waited about 15 minutes before calling in and the shuttle came in about ten. The driver was very friendly and we chitchatted a while. i was surprised when we pulled into a fairly nice business park — I had expected a run down car rental lot, per the usual. Check-​in was super fast and I got a BRAND NEW car. Literally only had 20 miles on it. It was so good. The driver also did other duties, so I have a sense that this is a small operation, but everyone I interacted with was super friendly and it was all so fast. I didn’t get hassled to buy additional insurance or anything and i would definitely rent from here again. Fast, friendly, and efficient service with a brand new car. i couldn’t ask for more.

I went to USAVE RENTAL on airport loop dr. needed a suv for 1 week for a 12 hour one way drive one that held 5 adults i get dropped off there and the car they give me is a Nissan rogue seats 4 small people, maybe.(in the order from orbits i am expecting jeep patriot or similar) I tell the lady no way will this hold 5 adults she says «yes it will, you take you take now, its all i have» so i drive to star bucks where 2 of my riding companions were getting coffee they to agree not big enough i called back U SAVE RENTAL mind you i have had the car 12 min. lady states no other suv available and if i return car they will charge me for 1 entire day 31.00 well when i return no one is there so i lock key in car and go to a real car rental and have a nice trip. i get home, get my credit card statement USAVE has charged my card 67.44 i call them talked to very rude man MIA he states nothing he can do i tell him his web site says 31.00 a day he says his prices change all the time WHAT? they were 31.00 when i first saw web site and 31.00 now that i am looking again. he again states nothing he can do and hangs up on me … WHAT KIND OF BUSINESS DOES THAT? A RIP OFF … DO NOT USE THEM BECAUSE THEIR PRICES WILL CHANGE WITHOUT NOTICE. STINKING THIEF’S

I have no complaints the staff were wonderful and sweet thanks!!!

This rental car company was Great! Super easy to deal with, Great Prices and they had my car ready when I arrived. I was in and out in less than 10 minutes. 10 MINUTES!!! The office staff is extremely kind and friendly. I have used this company about 3 months ago also and today. This was the easiest car rental experience I’ve had so that is why I will always use U-​Save. I typically never write reviews, but even my wife and kids said «Wow that was fast and easy». I would recommend this company. Thanks Again

GREAT PRICE & EXCELLENT service. The gentleman was so kind and went out of his way to get me a car when I didn’t even have a reservation. Very friendly! Very professional! Thank you U-​save rent a car! I will be back again!

I got charged $ 20 extra to use my ATM/​Visa card. I also got charged an extra day for having the car here and our past it’s due back time. Then the guy behind the counter told me over the phone they closed at 3:30 charged me an extra day I had to rush to get there before 330 when they actually close at five. Dishonest and I will never rent from them again!

Wonderful service, both at pick-​up and drop-​off. The drivers and employees went above and beyond to ensure my travels went as smoothly as possible. The vehicles for rent are in great condition and were far cheaper than their competitors on-​site at John Wayne Airport. As soon as you arrive into SNA, give them a call and they’ll be right over to pick you up. Upon drop-​off, I came late and the owner’s cousin (I apologize for not getting his name) was so kind and helpful. He even drove me to the airport on his way home since I missed the last shuttle to the airport. Thank you so much! I highly recommend them.

FIRST and LAST!!! My experience warranted zero stars!!! Booked online and last minute my work scheduled me to work so I had to cancel while short for time I received a call from a man stating I needed to show up before 8 pm because they close at 8pm, I called back and let him know I was canceling and he told me I needed to do it online??? When I asked for info regarding my reservation he was vague and not clear I had trouble understanding him and he was rude. When I got off work I was pressed for time as it was nearing 8pm I also received a call from a lady asking if I would be renting the car, I let her know I was not and needed to cancel she also told me to go online and cancel, after the weekend I was charged over 100.00 for a days rental. This was an example of BAD business, if they had the time to call the right thing to do would have been to help me and cancel on their end, I also made the online booking rep aware of my experience and they were embarrassed and appalled and took note I will never use this company and if I hear mention I will stay far, far away!!!

Worst Place ever.
The owner, Emir, was the extremely rude with me and my wife. He wanted to put a $ 300 hold on my card for a $ 22 rental. I wanted to rent a car just for a day. When asked why this amount the was rude and didn’t give me any reasonable answer.
I will never return there.
HORIBLE!

Exceptional!
My husband and I were very impressed with their courtesy when we first picked up the car we were renting. The staff was friendly and the waiting area had a lot of nice magazines, travel brochures, etc. We got our car — a very new, clean model and congratulated ourselves on our good luck — an affordable car rental with a no-​hassle process! We were hoping we’d still feel the same when we dropped off the car. Little did we know, U-​Save was going to go above and beyond for us! We were trying to drop off the car in the early morning in order to make our flight at John Wayne. Unbeknownst to us (and to U-​Save since no one informed them either!), there was a race of some kind that blocked almost all entrances to U-Save’s office. We were starting to panic, and after driving around for twenty-​five minutes, we finally made it to the office. Instead of getting in trouble for dropping it off late, a very understanding staff member (I think his name was Amir) sped up our payment process and drove us to the airport right then so we could make our flight. Without his speedy processing and ride, we definitely would have missed our flight. Thank you, U-​Save! We we definitely use your services again should we be in the area!

Dishonest and terrible service!
I rented a car for 3 days and was also was willing to purchase a tank of gas up front (offered at any other car rental service). Since they did not offer this service, I made it a point to fill up gas before returning the car. I still got charged $ 8 for an extra gallon. It is not a big amount, but when I called them up, the guy started arguing with me on how I was wrong in not making sure that the tank got properly topped up! Easy way to rip customers who have no way to prove that the tank was filled up.
Will never return to this rental again. Rather pay more and get honest and decent service than go here.

Horrible. Just horrible.
When I booked the car on Expedia, it showed that my total was $ 126 before getting the insurance. When I picked up the car, I got the insurance for three days ($ 10/​day=$ 30) so my grand total was $ 156. I argued with them about how they wanted to put a $ 400 hold on my debit card for a $ 156 grand total so they lowered the hold for $ 300 and said they would refund the remaining balance ($ 143) back onto my card once I returned the car. When I did just that, I never got credited back that money. When I called, they told me that my grand total was actually $ 221 but when I looked on the itemized receipt, it showed that I signed for $ 156. They said that when the car is returned, everything is out of the system and there wasn’t anything that they could do for me. How convenient. They completely robbed me.
Don’t rent a car here. Go to Enterprise.

I had a great experience here. I called them when I landed to find out where to go, which was the same place for their shuttle as all the other rental companies. Rented the car quickly without any problem. On my return I was in a rush and didn’t have time to fill up the car with gas. They took me promptly to the airport in that same car so I wouldn’t be late for my flight and I gave enough money to fill up the tank after they had dropped me off so I wouldn’t be charged the full price, which I was about $ 8 a gallon. Really can’t beat that kind of customer service. I would definitely recommend to a friend, overall great customer service and a price that cannot be beat.

They took 2 hours to process the return then Charged me for being an hour late??? I looked at the contract and it mentioned no late fee rate in the contract so I guess they pulled that number out of a hat. I would not recommend them based on the «variable rates»

They showed up on time to get us from the airport, the car was exactly what was promised, they didn’t try to sell me any additional stuff and they were nice. Not to mention they were like $ 60 less than anybody else.
Any of the reviews that say they are terrible must have just had a bad day. I had NO problems with them and they took good care of us.
If i need a car in Orange County again I will go with them.

This business only had 3 reviews, 2 of them were terrible. So yes, I was a bit leery when I decided to go with U-​Save for their airport parking (their main business is actually car rental). I decided to give them a chance anyway because they only charge $ 10 a day plus tax …how can you beat that?
Pros:
— Cheapest option for John Wayne parking!
— Courtesy shuttle both ways to and from airport. We were particularly impressed with how fast driver came to pick us up from the airport.
— Everyone we dealt with was courteous and nice. Especially Amir, who did our paperwork and took us to the airport. He was so friendly and nice.
— My odometer was the same as when I dropped it off (I guess no one took my junky car for a joyride).
Cons:
— Must reserve if you need to park around the holidays. Their spaces fill up fast. You must call to reserve. The online stuff does not work.
— Courtesy shuttle only available during their normal business hours. I’m not sure if you can leave or pick up your car outside of business hours.

OK… this is the first time ever I have felt compelled to report poor service on Unilocal!We dropped off our car for parking while we vacationed in Cabo (awesome trip!). A very nice gentleman delivered us to the airport. All was good. Then we returned… We called when we landed as we were told. We were told that she would be at the ground transportation area in 15 minutes. Well it took us 30 minutes to get to her as we had to go through customs and walk quite a distance to the ground transportation area. When we got to the Van. The Lady was pissed! She gave us a dirty look and stormed over to open the door and said that she had to wait too long and almost left. Then she drove like a bat out of hell back to their facility. Dropped us at our car and took off! We were absolutley speechless!!! We will never use them again!

I’m very impressed by this family owned car rental and shuttle transportation business. Amir and Michael were professional, organized, friendly, honest, and so accommodating in every way. I’m surprised by any negative reviews posted because of all the airport transportation services I’ve ever used, U-​SAVE has been the absolute best in class.
U SAVE was recommended to me by a friend whom had used them before, and upon arrival, I was greeted with smiles. I had purchased the service for airport shuttle transportation and parking, and at $ 8 per day for parking, that’s a steal. I was on my way to San Francisco for the weekend, was going to be departing from John Wayne airport, and needed a place to park my car and I also needed transportation to and from the airport. I was leaving on a Friday and was going to be returning on a Sunday. After checking in and payment confirmation, I was lead to the shuttle pick up area right out front. Michael was so personable and easy to converse with. He gave me all the contact information I needed for my return pick up and drove me to the airport.
Upon my return from SF, I called U SAVE to let them know I had arrived and someone was there to pick me up right on time. My parked car at U SAVE was in perfect condition, safe in their hands.
I am definitely using U SAVE for all of my flights out of John Wayne Airport from now on. Can’t wait to use them again!
THANK YOU, AMIR AND MICHAEL!!! You two are the absolute BEST!

I’m don’t always post on Unilocal,but when I do, it is to post about something that is on one end of the service spectrum of the other.
If there were a zero star, negative star, or supernova option to rate poor quality of service, I would choose that. To give U-​Save even a single star review seems wholly disingenuous.
Before I’m discounted as a not entirely internet savvy consumer, I’ll go ahead and concede that my expectations should not be high for a bargain rate car rental service. In theory, though, that should make it all the more feasible for the company to meet or even exceed those expectations, should it not?
I must say, U-​Save doesn’t even come close. For starters, the online reservation I made gave me a confirmation email that provided an address (inside of a local hotel), and a phone number. I called the phone number to verify that they had received my confirmation, and would be able to accomodate a pickup at the stated time, and the employee confirmed on both accounts. So far so good.
Upon my arrival to the pickup location, I was told by a hotel employee (remember, the location I was given was «Inside local hotel») that the U-​Save location had moved. By his account, it had moved 4 years ago. To his knowledge, the new location was «behind the Starbucks».
Now… Starbucks being the somewhat ubiquitous brand that it is, I asked for further clarification. The hotel employee, admittedly due to no fault of his own, stumbled through an amalgamation of local major thoroughfares, and gave me 3 major streets to get to this Starbucks, none of which actually intersected.
At this point, I thought it would be a good time for me to call U-​Save again. Here’s how THAT conversation went:
Employee: U-​Save, can I help you?
Me: Yes. It appears you are not located at the (local hotel) as I was told on my confirmation. Would you mind telling me where you are located?
Employee: Red Hill.
Me: That’s kind of a long street. Do you have a major cross street, or an address perhaps?
Employee: Um… Bristol I think? Or… Baker? Yeah… Baker. It’s 2990 Red Hill.
(Sidebar: It is actually located at 2990 Redhill. However, 2990 Red Hill is at the intersection of Red HIll and Kalmus. But I digress.)
Me: Oh… Ok I’ll find it.
Employee: I’m not there though. I’m dropping someone off at the airport. I’ll be back in 10 minutes.
Me: Wait… so no one else is there? And this is a cell phone?
Employee: Uh… umm… that is the location. 2990 Red HIll. (Hangs up).
Fast forward 25 minutes:
Employee shows up, frazzled, and has two other customers that were a mixture of agitated and irate, to go along with me who was somewhat dumbfounded that a place offering this poor of service could continue to stay in business. I guess they do have pretty low overhead, considering the 1 employee and 1 company vehicle.
The paperwork was pretty easy, considering that the employee handed it to me, left me to my own devices to fill it out, and went to try and placate my irate fellow customers. He did indicate that I would have the car for 3 days, and that I had a mileage limit of 150 miles/​day.
I used the car, and it worked fine, no issues. I came back to return the car, and was told that I had exceeded my mileage limit by a large number of miles. I found this peculiar, because I had only used 419 of the allocated 450 miles. I was then told that because I was turning the car in prior to the time that I had picked it up, it was really only a 2 day rental instead of a 3 day rental, and thus I was only allocated 300 miles.
Ok, fair enough. But, I pointed out, that if they simply waited another 20 minutes to run it, I would have saved a ton of money by renting the car for the additional day as opposed to paying their outlandish per mile overage charge. I was told there was nothing they could do, and that the charge had already been run. That is absolutely insane.
I refuse to believe that customer service this bad should continue to exist, and I categorically urge any and all consumers to steer clear of U-​Save. This is not necessarily a knock on the bargain rental car business model as a whole, but it is certainly one on U-​Save in particular.