The Westin South Coast Plaza, Costa Mesa

Staying here for a conference in a terrific location… easily assessable from the highway, it’s just a convenient location! Rooms are spacious and clean and bathrooms are decent sized. Service is excellent… they even give you free crib and covered trash can for the diaper disposal. Happy with the stay!

This place is great. I come annually for a conference and each time I’m impressed by the space, how comfy the beds are, and how good the food is (for being hotel food). I stayed on the 12^th floor and I slept like the dead with their blackout curtains. The 13^th floor is their fancy floor if you can score good seats.

I give this Westin a five star! Newly renovated room on the 12^th floor and excellent service! It is a fantastic location right across the marvelous south coast plaza mall. It has a convenient bridge literally in from of the hotel!!! Excellent work out facility open 24 hours, also renovated with view of poolside!!! No spa but nordstroms offers massages and treatments, located in the mall.

Nice hotel, great location. I like the sky bridge to the South Coast Plaza. The pool is nice. I just wish wifi was included in the price of the room or just given free, and especially so since I am a rewards member. We did not park a car because the parking fee was out of this world. We simply used über/​lyft to get around the OC and were not disappointed in the least.

The hotel desk was a bit standoffish and did not seem interested in being friendly. My girlfriend and I are definitely younger than what I would assume their average guest’s age is, but it doesn’t mean that we should receive less customer care.
It’s also a bit odd that the hotel doesn’t offer Wifi, but it can be purchased for a 24 hour period for $ 11.95. Parking is also an additional $ 27 per night and there were other miscellaneous charges that made it appear that the hotel is into nickel and diming their guests once they walk through the door.
On a positive note; gorgeous grounds and the staff that I dealt with outside of the front desk concierge (s) and security were an absolute pleasure.

It’s a nice Westin, and you get everything one would expect from the brand. Front desk service was nice, there’s of course a Starbucks in the lobby as well as a pretty good bar & restaurant including very good room service breakfast which I utilized. Rooms are nice and very well appointed with an extremely comfortable bed. Valet parking is only a couple extra bucks compared to self-​parking and I always had a great interaction and quick service with the valet staff.
The overall Unilocal rating is only 3.5 stars because of people complaining about paying for wi-​fi (standard at every high end hotel in the country) or the hotel not cancelling a non-​refundable reservation (which is up to the hotel, not the people on Starwood’s 800 number) or complaining about the service (I’m presuming most of these people are too high maintenance to be happy anywhere). I’ve traveled for 20 years and this Westin meets pretty much all expectations across the board. Worth a stay if you’re near John Wayne airport or have a need to stay in the area.

Nothing to complain about. Even though the parking garage is across the street so we have to walk under the sun or rain, we always see the 24-​hour yellow shirt wearing securities riding bikes on duty. clean & modern, right next to the concert hall. very safe corner.
Hotel and the room are gorgeous, if comparing to other Westin in Los Angeles greater area. Westin Long Beach is shitty! Westin Pasadena is ok. Westin LAX airport is alright.

The valet parking is the way to go and they are speedy. After my phone call request, I didn’t wait for more than 2 minutes. The lobby bar had enough tables I guess as I didn’t have to wait or be stuck in the back corner. The TV played games but they keep the sound muted. This is a good thing because it’s a place for conversation not drowning the ears with referee whistles.
The rooms were OK, nothing too spectacular or over the top. The showers with the rain like heads is awesome. I do like these a lot.
The one really negative issue I have and which will keep me away is the workout room. It’s really, really small. It had 3 ellipticals, 4 treadmills, 2 bikes and 3 folding benches with 1 set of free weights. There was a line at 630am. I decided to workout in my room and workout later in the afternoon. It was empty between 4−630pm.

Let me start by saying they had the most amazing bed.
Ok now that we got that out of the way.
They lost a star because finding parking was hard. Google maps took me to the next street over and there was no parking there then I drove around and the only thing I saw was a big parking garage (which ended up being the parking spot (had to pay 27 dollars a night for) Wasn’t sure if it was or wasn’t so I called. They told me to go there and then they said the entrance was in the front. Well I ended up walking to the left (where I thought the front was) and I should have walked to the right where the real front was.
Anyways once I got that out of the way it was good.
Didnt have to wait at all to get checked in. Checking in was simple and fast. He told me if I signed up for the rewards program I would get free wifi.(if not they you do have to pay for it its 5 dollars a night) I signed up (didnt have much to loose)
Got to my room and it looked great. Great view and nice and clean.
Shower was so nice. Well everything was nice lol kind of wish I could take it all and duplicate it in my house.
You can place your breakfast order ahead of time before you go to sleep and wake up to room service. (breakfast was Delicious.)
Also had their late night snacks and was good as well.
This was a good place to come back to after a long day. I would stay here again if I was in the area.

This is the worst management I’ve dealt with. Charged my card without telling me, gave a fake phone number to call, awful management. I do not recommend to anyone.

This hotel is right across from SCP and we stay here every once in a while just for fun (we live nearby). It’s really hit or miss with good service and nice rooms (if you can get upgraded) or terrible/​rude service and the standard rooms are just average (tired but functional). The location is good for shopping, dining and close to John Wayne Airport (SNA). Try to get a room higher up to avoid traffic noise. The restaurant in house was closed (permanently) last time we were there (December 2015) and Scotts (which shares the parking lot) was also closing that week. Fortunately there are tons of eating options close by. The Starbucks downstairs has very limited hours and closes ridiculously early. The front desk really needs training as they are not welcoming. One girl flirts with the men and ignores the women. I’m SPG platinum and was still treated unkindly.

As a customer (and a gold member for over 10 years), I thought I’d have a a great experience as I usually do.
After being notified by Starwood Corporate that I could change a nonrefundable reservation, I called the Westin to ask. The property manager was rude and aggressive towards me inferring that Starwood Corporate has lied. It was so rude to a point where I did not want to stay at the property — and so I canceled my reservation altogether and booked a different hotel.
I have tried to get some starwood points, but they haven’t responded to my emails yet. They told me that they’d upgrade me the next time I am there, but, that would mean I’d have to find a way to get back to South Coast Plaza.
Please try the Sheraton’s in the area, such as the Garden Grove, who accommodated my reservation so well. Much much better. And Shout out to Cupertino Aloft, who changed one of my nonrefundable reservations immediately!

Like any Westin… the rooms nice, staff nice, and clean nice. The location was pretty convenient… a bridge where you can walk straight to south coast plaza.
The only downside is the parking fee. I would suggest using über. Renting a car and parking fees can add up.

So this review is on the event space/​staff and on the hotel stay.
First off, the event staff was fantastic. We worked with Erika from day one to plan my company Christmas party for 70 people. She was great. So sweet and so nice and super helpful. the night of the event, everything went very smooth. We were assigned event «captains» to help us and they were wonderful. The food at the event was AMAZING. I had so many people giving me compliments. They said it was some of the best filet they have ever had. The party was great and it was all with thanks to the great staff, couldn’t have done it without them! (Review would be 5 stars for the event staff, hands down). They also had a complementary bottle of champagne and chocolate covered strawberries and a hand written thank you note sent up to my room. Very nice :)
The second part of my review is for the hotel staff (general guest stay), (bell desk, valet, housekeeping, etc.)
Everything was pretty great, but a couple hiccups. The rooms themselves were fantastic. Brand new and super modern and very spacious. I was extremely impressed. The beds were very comfortable, the room service food was awesome, and everything was very clean.
Now for the bad. The valet let my car outside for a long time with the windows rolled down, just thought that was kind of odd, my guests kept asking me why my car was out front and asking why the windows were all rolled down. No harm no foul, the guys were all standing right there, didn’t think anything was going to be taken or anything like that, just kind of strange. And then I had the privacy notice on my door so I could take a little nap the next day, and housekeeping must have knocked on my door 3 times, even with the notice on the door. Very annoying. Lastly, the hotel charged me for 4 days of valet parking when I was only there for 2 days. Not a big deal, I’m sure it will easily be removed.

For the location of this hotel, it cannot be beat. Whether you are shopping at South Coast or taking in a play at the OC Playhouse (which is a 2 minute walk). The staff is cool, They help you with everything and guide you toall the places that you might want to see. If you smoke, it is a bit of a walk, let alone if you want to get something cheap to eat… pack a lunch and get going to Bristol. But then again, you can always head across the footbridge to the mall.
Do Priceline. It will save you some considerable cash.

This score is for hotels for business travelers. Over the course of a year and a half my boyfriend and I stayed in four of the hotels in this area for business. We stayed at: Hilton at John Wayne, Irvine Marriott, Hyatt Regency Newport Beach, and Westin Costa Mesa.
In terms of room quality, and just overall environment the Westin was our favorite hotel. It seemed like most people who stayed here were staying there on business. We stayed here for about three months. We rarely heard families with young children, and the lobby lounge was usually decently busy each night with people having drinks after work. The rooms were always very clean and the waterfall showers are nice. The beds are huge and the view from the rooms of Orange County is beautiful at night.
In terms of the rewards and benefits for staying there as a Starwood Platinum member they gave us a credit to the in hotel Starbucks each day that was enough to buy one of Starbucks’ breakfasts. I think it was $ 8-​$ 10. They always always had bottled water in the room. Free wifi – not sure if this was a hotel wide thing. They allow you to store a bag or two over the weekend if you are returning each week.
There was self park and valet. Garage allows in and out privileges and is covered. There was always plenty of spots near the elevator closest to the hotel. The garage is a few hundred yards from the hotel entrance.
Since it is right across the street from South Coast Plaza there are plenty of great restaurants to go to within walking distance which is nice. It is also really nice that it is located right off the 405, the 5, and 73 so commuting almost anywhere in OC is easy.
The only cons were that when carrying a ton of things, the walk from the garage was sometimes a pain. Also it would have been nice to have an included hot breakfast for Platinum rewards members – as most hotels in the area do provide this.
Overall we found this hotel most comfortable for long stays while on business. I think as a family you might be left wishing there were more amenities that catered to the vacation lifestyle.

Beautiful room, great location across from South Coast Plaza and decent food next to a gorgeous waterfall at the restaurant. Nice, but basic, pool area.
This would be 5 stars with free WiFi.

This review is long overdue, 3 years overdue. I must say that I do not know where to begin because my experience here was magical! I had my wedding here and I could not be happier. I was working 2 jobs at the time and let the Westin do it’s magic the day of our wedding because as crafty as I am I had no time to be a DIY bride to be. I was also on a budget and the Westin did a fantastic job accommodating to our needs.
The night before the wedding my mom, sister and aunts stayed in the hotel and we enjoyed drinks by the waterfall. The drinks were delicious and the staff was so nice and friendly.
Room service was also wonderful. The morning of my wedding i had a delicious breakfast, waffles topped with fresh whipping cream and a side of strawberries. I also had some ham, 2 eggs and delicious hash browns. We had a few drinks while we got ready also.
The rooms were so clean and luxurious. The beds were so nice and comfortable, I believe they use heavenly beds. Felt like i slept on a cloud.
Part of what is offered in the wedding package (depending on which one you choose of course) the bride to be is given a room to get ready in (which was so spacious and clean) the groom is also given a room to get ready in the day of the wedding.
Décor for the wedding, I honestly just let them handle it. I did have a few touches I was able to make for the wedding that the Westin staff kind enough to set up for me, some candy boxes for the guest (as well as for my awesome sister-​in-​law who provided beautiful table numbers, and candy bar) but the staff at the Westin was so helpful. The Westin let me borrow their floral centerpieces they provided 3 tall cylinder bases with orchids in them on every table and I loved the way it looked. When they told me about these a few weeks before the wedding I was excited because it was one less thing I had to do and figure out for the wedding.
I also went with their tablecloths, they offered me black or white and I liked the black tablecloths and I was going with a black and white theme anyway that it worked out great.
Bar. We had an open bar all night and our guest were having such a great time we decided to keep it open. Our guest loved all the drinks that were being offered. Such great bar tenders.
Food! The food at the wedding was beautiful I still dream of it and remember how wonderful it tasted. The appetizers were so tasty and the dinner was delicious as well. I had many family and friends compliment not only on the taste of the food but the way it looked and served and we were glad they had a great experience.
Cake!!! Cake was also included in the package and the bakery is Cinderella Cakes! Cake tasted delicious and it was exactly what we wanted. I told the coordinator that I loved the cake so much that the day of the wedding if I could please have a serving of all 4 of the layers of the cake (since each layer had a different flavor).
The Suite! Also included in our package was a beautiful, enormous suit for my husband and I. There were chocolate covered strawberries, water and champagne waiting for us in our suit. We felt so special.
There are so many other details I am leaving behind and it would take me forever to list all the wonderful memories I had that day. The Westin made this day so special for us, the staff here is wonderful and they work hard. My husband and I felt like royalty, we are easy going but whenever we had a question or request the staff here was honest and they went above and beyond. I heard through the grapevine how a guest/​family member of mine had some weird requests but the staff was so kind they would accommodate it. If I would have known about I would have said «no» but the staff here makes you feel welcomed. Thank you Westin and all the hard working staff that do their very best for your guest. People tell me all the time how awesome the wedding was but most importantly how great the staff was to all of them. Thank you again.

I was here probably about the .0001% chance that it was actually «raining» (raining in SoCal means a slight drizzle, but we mutherfackers break out our rain boots, hefty umbrella, peacoat, and ponchos for this). So I didn’t get to enjoy tanning by the pool. But that’s not why this place is like a 3.25 stars.
Location: busy area because of the malls/​massive shopping center and the symphony center along with trendy expensive restaurants. Mastro’s is around the corner.
Parking:They share their structure with the symphony hall and it’ll cost you about $ 20 for overnight parking. Here’s a secret, get it validated at the hotel BUT don’t pay for it at the hotel. Pay for it when you get out of the structure, which is run by like a parking company like Ace or something and if you have hotel validation it’ll cost you $ 12.
Room: they are currently doing some reconstruction (it was the 5^th floor when we were here). We were up on the 6^th floor and the front desk assured us that you can’t hear the construction… nope, Saturday morning, loud banging noises and drilling. The room itself was very comfy and relatively big. The bathroom was small though and had only a shower (no tub). Our hot water wasn’t working, we left it running for 10 minutes and it was dead cold. We call front desk and they were like nobody else complained and asked us if we wanted a maintenance guy to come up (this was like at 11:30pm) we were like no we’ll call you back. So about 15 minutes, we were like okay, lets check the sink water. We turned on the sink to hot and the sink had hot water. We left that running then check the shower and whoa! it turned hot. We’re not sure it the front desk pressed «hot water» button or if the trick is to turn on your sink then there will be hot water. Same thing happened in the morning, and we did the sink trick and it worked! So we know it’s their weird plumbing or construction that is making the hot water all messed up.
Water: they don’t have a vending machine (yet) or water in the rooms for purchase. You have to call and they will send someone up with complimentary water for you.
Conference room/​ball room: I came with my friend for his stockholder’s ball and they took over one of the ball rooms. It was nicely decorated to the theme (western) and there were 3 bars set up. The bartenders were fast, beer wasn’t cold. Food was pretty bad… at least the entrée. The salad was decent. The main entrée– piece of rubbery steak and salmon was so bad. Very bland. The steak was overcooked like 3x, inedible rubberness. The salmon was decent, a bit overcooked and dry. The cheesecake dessert was decent. I probably would be disappointed if I had my wedding banquet here if those food came out.
Hotel bar: expensive drinks. Go to their Pinot Provenance restaurant around the corner and you can do an unlimited cocktails for brunch or something like that. There was a ad in our hotel room for that. Beers at the hotel bar will cost you $ 7 – 8 and cocktails will be like $ 13-​$ 16. Crazy!
Overall: It wasn’t a terrible hotel. More like a 3.5, maybe after construction it’ll be at its full potential.

Sometimes you’re better off stayin’
There’s was room-​key in your hand that you left at the table
You think you’re mad, too unstable
Kicking in chairs and knocking down tables
In a restaurant in a Westin town
Don’t call the police, there’s hotel guest around
Running down underground to a lobby bar
In a Westin town
In a Westin town, the hotel world
The East End boys and Westin girls
In a Westin town, the hotel world
The East End boys and Westin girls, the Westin girls
Who remembers the Pet Shop Boys? Ooo, Ooo Me, me, I do, I do, I do.
For hotels this one is PRETTY COOL. I’m am no authority on hotels because I would rather stay in a condo or house and have more room. I just find hotels a bit crampy for my taste and I like to spread out. Plus I’m not a fan of the noise that comes from your fellow hotel guest, or having to listen to unsupervised children in the pool or running up a down the hallway, the elevator dinging all FRICKIN night long with peeps coming and going or the TV in the next room on BLAST. We all have our preferences.
This hotel is in Costa Mesa just across the street from THE South Coast Plaza and close to the 405, 55, 73 fwy. your PRETTY much in the middle of everything. There is plenty to shopping to be had within walking distance of the hotel as well as several eateries for all budgets, drug stores, target, churches, business’, pet stores, etc. I mentioned pet stores because this place allows you to bring along your WELL-​MANNERED, LEASHED, NON-​FLEE INFESTED FUR BALL as well.
There is a restaurant located just down stairs toward the back side entrance/​exit for the hotel as well as a STARBUCKS in case you need something to eat, drink, or snack on. They also have several banquet/​conference rooms available if you need them and a business center with computer and copy/​fax machines for hotel guest to use in a pinch.
They also have a nice pool with lounge chairs, tables and chairs with umbrellas to sit at and enjoy some sun and I believe they provide towels as well. Inside located on the side of the check-​in counter there is a HUGE lounge to CHILL-​AX in with a bar to grab a drink. And there is a gym to get your workout on after stuffing your face or just before you do stuff your face. You don’t want to lose that BANGIN body on holiday do you?
All rooms are well appointed with comfy beds, pillows, chair to CHILL-​AX in, desk with desk chair, closet space and dresser for your clothes, and they provide towels, some toilet tries, TV with remote, robes AND as far as I could tell FREE of pest and rodents. THAT IS A PLUS IN MY BOOK as I have a problem with paying to have vermin or la cucarrachas (roaches) lay eggs in my luggage or run across my face at NIGHT… NO BUENO in my book! You just need to bring yourself and well about $ 150 bucks (per night depending on the season) and you can stay here. There is an extra charge for bringing Fifi or Fido along but probably a bit cheaper than a doggie hotel. At least for me it would be. There is ALSO an EXTRA charge for parking…$ 22 for self-​park and I think it is $ 30 or $ 35 for valet (PER DAY)! So that ALSO ADDS UP. I will NEVER understand WHY HOTELS make you PAY to park your car. It is NOT like you can bring it up to your room. DUHHHH!
Overall GOOD EXPERIENCE, GREAT place to stash those ANNOYING, PICKY and NEVER SADISFIED out-​of-​town guest, in-​laws, and ALL FAMILY MEMBERS so they aren’t staying with you and making your life a LIVING H*LL at your expense and I would do a stay-​cation here. Woohoo!