The Swim Exchange

Wished I read reviews before my swim team ordered from this company. The customer service response is horrible, they don’t return emails. Ordered 10 weeks before season and they still haven’t fulfilled the order. Cancelled our first meet because we didn’t have suits. Now my team has now outfits going into our meets. Plus, didn’t get the right number of suits from order. Missing suits. DO NOT ORDER THROUGH THEM. Had to order from swim outlet to guarantee equip with only a two day wait. THIS COMPANY HAS TAKEN OVER 10 weeks!!!

worst customer service I’ve ever experienced. .Piss poor business ethics… I highly recommend to NEVER use this company. .they need to close down…

DO NOT ORDER THROUGH THIS COMPANY EVER!!! I ordered a parka in early November… My daughter played her entire water polo season and had not received the parka I ordered for her (4 months ago!!!) POST season the order finally came in!!! If I could give this business ZERO stars that would be more appropriately fitting. This so called business does not return emails, phone calls. Has ATROCIOUS customer service and by the way is NOT accredited through the Better Business Bureau! (Look it up, a lot of complaints). DO NOT I REPEAT DO NOT WASTE YOUR TIME AND MONEY WITH THIS «business»!

Cannot be more frustrated with this company. Ordered our things November 9^th. 2 months later we are still waiting for items to be shipped. They don’t get back to you with email. Don’t waste your time unless you have 2 – 3 months time for items to be shipped. Never again

This Company really does not deserve a star. Our school’s waterpolo team ordered their suits from here in August. We received our orders in October. To be exact a couple of weeks before our season ended. Not inly did we receive the suits late but they looked nothing like what we had ordered. The design they present was awesome and what we received was a green speedo with the school name on the back. I paid to have my sons name added and I didn’t receive that. Because our order was late we were suppose to receive a refund on the shipping/​handling. I requested a refund via e-​mail several times and as of today I have not received my refund or a response.

** NEGATIVE FIVE STARS,**
Placed my order with the team at the start of water polo season beginning of September for a zipper jacket with our school logo. Made several email and voicemail inquires which received no response. When the season ended and I still had not received my order, I threated to file a fraud claim with my bank (they had already charged my bank card for the full amount) if I did not get a reply within 24 hours. That was when I got an email from Rob claiming that the company had failed but would be fulfilling my order soon. I agreed that it was okay so long as I could change the next larger size so that it would still fit my son next season. I inquired again two weeks later to get a status update. You guessed it, not a word until I renewed my threat of filing a fraud claim with my bank. That was yesterday. The response I got was that they are still 1 – 2 weeks out from shipping my order. I’ve asked them to confirm that they received my request for the size change but still have not been acknowlaged. I’ve given them until Dec 1^st to revive my order or I will go forward with filing fraud without any further warning. Stay tuned for an update.
UPDATE: I never recieved the hoodie or even a response from the company. I filed a claim with my credit card company and recieved a credit to my account. DO NOT URDER FROM THIS BUSINESS

Placed and paid for an order over a month ago using 1^st class mail however I am yet to receive anything. I have emailed and called the company leaving numerous voice-​mails over a period of two weeks but have received no response.

I should have come here first to check out this business. I completely agree with the other reviewers. I ordered a swim parka in October, then received an email a couple of days later saying that my order would take 4 — 8 weeks to manufacture because they are custom products; and oh, by the way, I can’t get a refund once my order is started. Excuse me? Where did it say that when I placed my order? Anyway, I did wait a couple of months, then started emailing and calling about my order. They don’t answer polite emails or phone calls! It wasn’t until I left an irate phone call that I got an email reply saying my product «had been out of stock for a while,» and that they would refund my credit card. What?! After two months, I get that response? A little status at the right time would have gone a long way, and I’m not talking about their useless website status. Then, a month later and my credit card is still not refunded! It takes two more rounds of emails and phone calls (the second round much angrier) before someone again responds that they will refund my credit card. This business is the worst.

IF I COULD PUT ZERO STARS I WOULD. I ordered a sweatshirt beginning of December, and received an email it would be 3 – 5 weeks for shipment. I have REPEATEDLY tried to contact them (email, vm) to no avail. I received word after almost two months, there was a «quality control» issue and they had to redo it, and it would be another week. My niece’s swim season is almost over and we had no contact, nothing from them keeping us updated with the situation. Apparently there were many others on the team who have been having issues. DO NOT BUY from this company-​they are an absolute WASTE.

I met the staff at a swim meet and thought they were very nice. Unfortunately, my teams suits were not delivered on time. The initial order was three weeks late and done with the wrong logo and wrong colors. We are more than half way done with our season and ten of my swimmers still haven’t received their suits. The staff is very nice, but this business needs management assistance.