Sport Chalet

Store is closing, so everything is 40%-60% off. The store is a mess though. Looks like the apocalypse hit and everybody stocked up on athletic gear! Jokes aside, some great deals if you’re willing to do some searching.

**STORE IS CLOSING SOON**
Sorry, not entirely sure on the actual date but everything is 40%-60% off (mainly 40% to be honest) still, you can find some pretty good deals for some stuff you might have needed but didn’t want to pay full price for. And when they say everything, they mean EVERYTHING. They were selling the mannequins, the shelving, the display tents, literally everything. It might be a great time to go in! They had tons of sandals and bathing suits and work out clothes. Even lots of snowboards (bare-​bones), penny\nickel boards, and lots of sports apparel. Definitely worth a look before its all gone. The store is totally in shambles and chaos and because they’re going out of business I don’t think the workers give an eff because the line was outrageously long and not moving but go and find some deals!

Store closing!
Most items were 30% off [clothing, sandals, hats, shoes, etc].
Snowboarding boots & gear were 60% off the last time I was there.
So far I have visited twice and have only purchased a $ 10 umbrella that was 30% off: D
My boyfriend, however, picked up a set of $ 300 BowFlex dumbbells for $ 200!
Most of their Lakers merchandise is sold out already but I may return for a Tervis travel mug. They also have a ton of USC, Dodgers and Angels gear for sale!
[Side note: The staff is young and don’t really seem to care anymore about the store. They weren’t rude or anything but I know for a fact that they were lifting and doing pushups while we were checking out lol].

Truly terrible customer service. Waited for 30 minutes to be told to take my bike to Jack’s. Do not bring a bike here or buy a bike from these people!

Just super frustrated with the service provided at this location — store #27
Today I walked in to this location, looking to purchase a LA Galaxy Jersey, which I did find. When I asked Associate (Sasha) if he could please open the dressing room whih was only a few steps away from us, he response was NO !. I was like are you serious. He was like YES!, I then asked my son to crawl under to open the door, which should never happen.
My thoughts on this: Associate (Sasha) — should not be working the showroom or the front counter as he lacks professionalism, customer service and decision making .
Not sure how Sports Chalet trains or develops or sets expectations, but needs to address this with store management. This should never happen.

Employees are unprofessional and look bored out of their minds. Here’s why:
Took my board here for a wax on my snowboard. Made sure I did it 2 weeks in advance. Got a call two days later saying it’s finished. I show up, the worker there did a double take and I asked what was wrong. We both agreed the board was not finished. He promised up and down he’d fix it before my trip and would call once it was done.
I didn’t get a phone call. I show up the night before my trip, giving them the benefit of the doubt. Look at my board, NO WORK WAS DONE ON IT.
Manager gave me a refund. He didn’t seem too concerned about it. We stood at the registar for about 5 mins. He didn’t know how to do the refund. I can’t even…
If you want professional people who have a genuine passion for what they do, go to REI.
This place is a joke.
Also, the only time I stop in here is because it’s on my way. ⁹⁄₁₀ times this place is understaffed and I have to go to the registar where there are usually 3 – 4 employees talking to each other to get help. Honestly walk around in store and you’ll be pretty lonely.

so disapointed of what it once was, I don’t live here anymore moved to Washington I frecuently shoped at the sport chalet in la canada there I was never disapoited always knew what I got thoughtlittle expencive, at least it was not deciving and I always belive I got my moneys worth, to my suprice I see they are trying to expand… understandable thought they shouldhave suck to what they used to do best clothing for snow fun.
so I’m here in Tustin for my grandaghters B day my son was looking for some tennis shoes and I desided I would also get a pair, when we got to this store I notice the price on many shoes had the ninety some price look like it was forty sthat that price was just referance for themome, I was suspisous and asked since it was a good shoe at a very low price, I asked some atendant that seemed like I was bothiring him and realy didn’ give a dam about the price he said it’s not 49 dolars it’s 99 I toldhim iyt was deciving since the nine was open on the top and it looked like a four, this was not just on one pair but on most all the ninety something shes, I took the time and asked several people that hapen to be shoping there and asked their opinion weather it was ninety something or fourty something, not one said ninty ll said forty including youg boys that were just looking while I asked the parants, I talked to the shoe manager and gave me the bullshit answer that that was just a number for the house, I pointed out that they had a referance number and the price would never be put on the shoe unless it was for the client,
I asked to speek to the store manager and gave hime my opinion that it was very deciving and offer me a discount, I told him that is not what I want and it was my opinion that is was miss labling because may of us just see the price and expect to pay such and if they make the nine looke like a four by living it open on top it is a for not a nine and many of us would not look hoe much we paied till we got our card statement and by then we might not bother to ask for the diferance pluss it was deciving to start,
in my opinion this is done dliveratly, because they are desparetly trying to stay open and this only makes them evil deciving and rotton, if you go there be aware of the pricing parcises in my opinion they are rotton and no good.
yes you can critisice my speling but you got the message and it is clear BUYER BE AWARE

Let me just talk about this store. I was just walking around looking for my snowboarding gear and had questions about some of the stuff, which Denilson was there ready to help me. Denilson was awesome! He was super helpful and answered all my questions with a smile and made me feel welcome at the store! I wish any where I went all employees could be as nice and sincere as him! Definitely super happy with the service Denilson gave me on my visit to the store! Definitely a super happy customer!

I must say that even though there were issues with the product, the customer service is excellent. I was able to get my issue resolved quickly and to above my satisfaction by the GM and his team. I have a Sport Chalet close to my home but I will drive the extra distance because I know I will receive outstanding service from this team. Thank You Sport Chalet in South Coast Plaza and keep up the great work.

My boyfriend and I decided to go camping for the first time up in Joshua Tree and we needed some gear so we came here. Staff was awesome and very helpful! Gave us some good tips and made the whole process very easy for our first time. The only downside was that the lantern we rented did not work, so we were stuck in the dark while we were camping outdoors. But overall would definitely rent from them again.

I have spent a week online, looking for a weighted fitness bar and could not find any locally. I finally found that Sports Chalet had them online and in the store. I called them to confirm that they had what I was looking for in the weights I was considering getting, and stopped by the store last night, on my way home from a very long day. They had several weighted bars, but only one of each in two weights I was considering. Both of them were damaged, which I was not told about when I called. An end cap on one was completely destroyed, and the end cap on the second one was split. I was surprised to find that they had equipment on the floor for sale that was clearly damaged, and it wasn’t even marked down because of it. I asked the sales rep when they expected to get more in, and he only looked at another employee and shrugging, saying they did not know. They didn’t offer to order what I needed or to try to find it somewhere else for me. I normally shop at Sports Authority. It is more convenient to where I live, and any time they don’t have something I need, they make an effort to find it at another store, and I have never seen damaged goods out for sale. Every now and then, Sports Chalet will have something I am looking for when no one else does, so they have been my back-​up resource. I was very disappointed in my visit there this time. The staff at Sports Chalet was unhelpful, apathetic, and completely unconcerned that this product was damaged. Really poor customer service plus damaged equipment equals a lost customer.

I have been coming here for years as I have lived near this place since it opened in crystal court and have NEVER had any issues till I encountered a manager by the name of Gaby who was extremely rude, unprofessional and did not help me at all on my purchases and returns.
Thanks GABY! I WILL NOT BE RETURNING ANYMORE NOR WILL I BE SHOPPING AT ANY SPORTS CHALET ANY LONGER. I will take my business elsewhere where I can be helped in a professional, friendly manner. You are rude and lack any sympathy for customers needs.

Excellent customer service, great selections and I appreciated the attention to details to make sure I got the best deal.

I usually don’t write a review unless it’s a restaurant but this place was a joke. Prices were confusing! I found this top on the clearance rack and there was no price on it so I asked one of the employee to do a price check. She literally got 10 min to search on their website and when I asked her if she was done, she was not friendly at all and told me that she needs more time! I then told her never mind since I don’t know how much longer she’ll need to do a price check!
Then I found some outdoor gears that had additional 40 percent off. So I got a few items but it showed up regular price. I told the employee that they should be 40 percent off so they went to check. They told me that the sign was double sided and the sale was for the other side of the aisle! Ridiculous place and wasted my time!

Great selection of sports gear and accessories and excellent customer service! I love that I can find my hats here in my size and not have to pay an arm and a leg for the items. If you’re a sports fan this is heaven for sure!
They also accept competitors coupons!

Wish they had more female sports apparel for Ducks hockey and Angels baseball. I always check when I visit but it’s difficult to find XS and S women’s sports fan gear here. Seems like I’m either playing dress up or swimming in excess cloth when I try on apparel here.
That said, they do have a good variety of workout clothes, socks, shoes, and swimsuits, but I’ve only purchased here a few times because it seems like their items are so expensive!

I wasn’t planning on writing a review about this place because it’s a sport chalet and you pretty much know what you’re going to get when you go there. But this sport chalet is different from any other one I’ve been to. Probably 6 of the 8 times I’ve been here they’ve been really understaffed. I think one of the times was even in December when the stores are packed from Christmas shoppers. I see a lot of people just hanging out in the store standing around waiting for people to help them, and I don’t think I’ve gotten through the checkout line in under 10 minutes. There’s usually only one or two employees checking people out and the employees seem stressed (for good reason). They need better leadership.

Not many staff to help while we are choosing the shoes. We have waited a long time to pay, only to know that if we would like to pay by cards we need to go to another registry. Their personnel management is very messy.

Horrible customer service! The store is not that busy but with only 1 register manned they make the foolish customers line up! Other employees see the line but fail to open another register. Manager walks around… does not help… then disappears.
The person working the register acts like he hates his job.
Don’t these people know I can shop faster and easier on Amazon. I won’t bother coming to the store again, I’ll just get what I need online and save the hassle and frustration.

A last minute bike shopping trip brought us to Sport Chalet. My husband decided on a Fuji hybrid bike.
The bike maintenance person was very helpful.