Specialized Surfaces

First time review I want to take out my tile floor and put hardwood in. I already have hardwood and needed to match it I also needed hardwood in bedroom and my stone floors redone in bathroom so it was a big job. Peter came out to measure and give me a quote. He told me his company does all that NOT TRUE!!!. So a few days later I got a quote with no material. He wanted me to do all the work finding the hardwood to match. I told him he needed to help me find material or give me some opinions. I didn’t hear from him after that I called a few times still no help he dropped the ball. They wasted my time terrible customer service. If that’s the way they treat customers I’m so glad I didn’t have them do my job.

First time writing a review and I want to say that I’m not sure who the negative reviewer was talking to but the experiences I had with Tom and his crew were nothing short of fantastic. I had them install tile planks in my new townhouse. I know it’s not the biggest job but any questions or concerns that I had from the initial phone call until the job was done was always answered in a prompt and friendly manner by everyone that I dealt with at Specialized Surfaces.
The work speaks for I’m very happy with the end result. My floors look amazing! So much so that my neighbors are all wanting to do their floors soon as well and I’ll be sending them Tom’s way! Thanks for everything and great job!

These guys are terrible. The owner, Tom Salazar, is rude, dismissive and non-​responsive, even when presented with multiple calls and emails. It was readily apparent that he didn’t care about the job his company was going to do, probably because he’s too busy attempting to line up other jobs so he can take more people’s money without doing adequate work or even responding to basic questions or informational requests. I wouldn’t even have given this company one star, but for the fact that this minimal rating is required to be able to post a review. My best advice to all reading this is to avoid Tom Salazar and his operation like the plague. You’ll thank yourself for it later.

I myself am a contractor so when it came time to redo the floors in my house I called on three flooring contractors and began the process. Specialized by far was the most professional. Tom was clean and presented himself in a professional manner. They were the only contractor that came prepared with a folder that had a copy of there insurance and a copy of there contractors License Number. Tom Submitted a proposal that was the most comprehensive and also competitive. As I was redoing my entire place, Specialized was kind enough to work around our construction schedule, without hesitation. I would recommend them to anyone who asked, and with I do in commercial contracting, I will be calling them again!

I hired this company to come and strip my bauched driveway and re-​stain it. They did an amazing job of stripping the layers of paint off and staining over 2,000 sq ft in no time at all. I would highly recommend this company to all of my friends and family.

Great job! Miguel came out and color matched/​sealed the crack we had in our granite countertop. He also fixed multiple holes in our brick fireplace. He had to color match each brick individually, because each brick was a slightly different color. We’re very happy with his work and would highly recommend this company to friends/​family.

My friend Ernie recommended me this company for my floors and decided to write a review since they did such a great job. With the holidays here, I will be having family over and wanted my floors to look good. The technician that was sent to my house was Juan, and he was so professional, great attitude, and did an amazing job cleaning our tile and hard wood floors. I will definitely be calling them again.

I would absolutely recommend Specialized Surfaces! They refinished our hardwood floors they look like new! Thanks guys
p.s parents are happy gladly recommend

Hired them to replace grout in shower, clean up a horrendous hard water stain in the shower and regrout the kitchen counter. They did a fantastic job! I was not sure they would be able to get the hard water stain out of the shower but it is 98% gone. Very happy with the work. I will use them in the future.

I have used this company twice and have been very pleased. A year ago they cleaned and sealed our stone floor and yesterday they were at my house for most of the day sanding and sealing counter and bathroom stone work. The workers were on time, very polite and carefully sealed off the house and laid drop cloth over our wood floor. Our house is only a few years old so any scuffs they made would have shown up immediately. I thought the workers were very respectful of me and my house. The owner came out to quote within 24 hours and the job was scheduled within a week and i felt the prices were very fair. I would definitely use this company again.

Tom and his team are excellent in every way. Tom showed up on time for our appointment to measure and quote my project: a three story home in Newport Beach with marble floors, granite, marble and stone kitchen counter tops, bathroom counters, showers, and jacuzzi tub area. Everything needed to be restored to near original condition, including a solid grout cleaning, stripping off old wax and sealers, sanding and honing, then polishing, sealing, touching up grout, and re-​caulking. His original quote was very competitive with others on Unilocal and Angie’s that I obtained. I tried to save by going with an independent (not on Angie’s or Unilocal) who was referred to me by an acquaintance. The independent’s work was horrible and I refused to pay him. Tom came to the rescue the same day I called him back. He also honored his original quote even though more work would be required to strip the wax and sealant recently applied by that previous independent. Tom’s team was very clean and diligently protected all of the adjacent cabinets, walls and carpet. They completed the job on time and within budget (i.e., no surprises). And the quality of their work was exactly as advertised, which in fact exceeded my expectations. It’s not typical for me, but I highly recommend Tom and his team. A+ for sure. PS: I agree with the reviewer from 2012. There is no way Tom and his team would act or perform in the way described by the poor review! No way.

Great Service!
Our hardwood floors had several areas of water damage that had to be cut out, replaced, and then have the entire floor sanded.
The representative Tom arrived on time (as compared to the other two contractors, one of whom no-​showed and the other rescheduled to another day). Specialized Services was licensed and insured (as opposed to one of the other contractors who was nether licensed nor insured). Specialized services was able to start the repair the next business day (as opposed to one of the other contractors who could not start for three weeks).
The repair was perfect and the areas of damage was unnoticeable. The floors were like new and we are completely satisfied. Wise homeowners should get multiple bids, asking about licensing and insurance. I suggest that you should definitely include Specialized Services among the bidders for a hardwood floor installation, repair, and resurfacing jobs.

Technician did an excellent job. Worked hard and we are very satisfied with their service, attitude and workmanship. We will recommend your company.

I was in a pinch to get my floors refinished before the holidays and had already ripped up my carpet. The owner, Tom, came out to my home to give me an estimate and I was impressed at first with the glossy brochure and what they had promised — even if it was slightly more expensive than my other estimates. I hired them for the following week to refinish the floors and replace some wood planks that were damaged. The Monday that they were supposed to come out, two workers show up at my home 45 minutes late and have never seen the place before. The owner had sent out two random workers who didn’t apologize for being late and who had no idea what the job entailed. I was showing them what we had discussed and they started saying that they couldn’t do what I was asking and that Tom was their boss and sent them out to do the work and that he would not be on the job supervising. They were rude and unprofessional, and from what I gathered during our brief interaction, completely clueless. I sent them off without having them even start the job and hired one of the other guys that came out to give me an estimate and had the job done professionally and on time. The owner, Tom, called me late in the afternoon that day to see what happened but didn’t even try to apologize for his employees’ behavior or for sending out two workers who had no idea of what the job consisted of. Their customer service is terrible and I would not recommend using this floor refinishing service to anyone.

I, too, am confused at the poor review. I had several areas of a marble floor and marble tub deck that had water etching. Yes, that happens when you leave water sitting on marble. Tom’s crew came in and buffed the areas to a high sheen, even working around faucets on the deck. Their prices were the best of 3 contractors who were interviewed for this job. Yeah, I’d use them again.

I had a great experience with Tom and Specialized Surfaces. His crew was on time and very professional. They were very careful in their preparation so there was not a spot on the baseboard or walls. My floors were dull and felt dusty. Now they are polished to perfection. I plan to have Specialized Surfaces polish my shower next. I highly recommend them!

When i first moved into my new home i knew i could not live here long with my hardwood floor, with the condition it was in. i was recommended two other flooring repair companies before this one yet the others did not offer me much. So i checked Specialized Surfaces and these guys hooked me up big time. The people are great, their work is amazing, and best of all my pockets aren’t empty! They even fixed my marble counter tops that had some damage.
The wood flooring in my house looks amazing, with the help of Specialized Surfaces of course. I highly recommend!

I read a poor review for this company and I think we must NOT be talking about the same guys!!! I got three highly recommended companies to provide estimates to repair and completely refinish my quarter sawn white oak floors after 14 years of wear and tear. Tom Salaar came out to do the initial estimate and must have rolled his eyes to meet such a picky person like me… my house is well maintained and I see every ding (unfortunately). I checked the Better Business Bureau and Cali
I wanted perfection and I got it!
They covered the chandeliers, bookcases, pantry, custom draperies, appliances and every possible area to reduce my clean up for that fine dust that gets everywhere, even with the new equipment they use. Tom sent pictures to us while we were out of town for the week to show the prep and progress.
We came home to beautiful floors. Being a perfectionist, I washed the floors looking for imperfections and marked about four with blue tape. Tom sent this guy named Wilber out to make these imperfections disappear. Wilber actually mixed varied stains on a pallet and after getting the exact color right made the mark or nail head disappear.
I would gladly be a reference for the Costa Mesa Specialized Surfaces crew.

I am really pleased with my overall experience with Specialized Surfaces. They left my wood floors looking brand new. Their dust free sanding method made the entire process very pleasing. They were very efficient and really knew what they were doing. I will definitely continue to use them.

Run for the hills. These guys have been the worst contractors I have ever allowed in my home. The lack of craftsmanship and concern for the quality of the job was unbelievable. When I called to have the boss come out and look at all the work that had been poorly done I was told that I was going over the job with a magnifying glass. They did come back to the house to try and correct the issues but again the lack of craftsmanship and ability made it impossible. We have hired another company to fix the shoddy work, no sense calling the people who could not do it right the first two times back for a third attempt. No one to blame but myself, I should have researched these guys better.