Pep Boys Auto Service & Tire

Be careful guys when you purchase a risk insurance for your new tire. When your tire do need a free repair or replacement under that coverage, they will require you to give them your documents proving that you have alignment, rotation etc done every 5000 miles. Note that, they want you to have such services done in their shop otherwise you will have no records showing you have done that.

Friendly quick service. Kelly was very helpful and provided me with a great experience on a bulb change. It was quick and easy and I appreciated the excellent customer service. Highly recommend this location.

I came by here to replace my windshield wipers and was in and out in 5 minutes. The staff was super friendly and helpful and made me confident in my purchase :) thank you Pep Boys !

Good for regular maintenance… not so good for other things?
IMO, I would suggest coming here for regular maintenance (i.e. oil changes, break pads etc.). I’ve had great service and thoroughness here with regards to my regular maintenance. But when it comes to specific car issues I would go elsewhere…
I appreciated them warning me of my oil leak and taking the time to figure out where it was but I didn’t care so much for the $ 800+ quote to fix it. The gal who noticed the oil leak took the time to show me how serious my oil leak was. When I received the final diagnosis on my oil leak, I asked whether or not the particular piece of my car could be REPAIRED/​patched up without having to get it completely replaced. In response, they pretty much said no and that for something like this, I needed to get a new piece. I didn’t feel my car was thoroughly being looked at and/​or no one seemed strongly knowledgeable about the specific contents of my car to offer a repair solution that would be prudent.
Well…since I didn’t agree with paying $ 800, I ended up finding a repair shop who looked at the specific part of my car that was causing the oil leak and patching it up for $ 150. I was able to save myself the headache of a potential $ 800+ bill. My car is running well with no issues.
On a brighter note, if you decide to take your car in for a major repair here and are a little strapped for cash, you may want to consider their financing option.

place went to crap right after Adam left. Its literally around the corner from my house and I will never go there again. bad customer service especially from the older bald guy.

This experience was so awesome. From the first phone call Steve the manager was on it. I was done sooner than expected my nails weren’t even dry. The price was great too! Thank you!

Always friendly service here! Even though I have only been here one time before, I was recognized and greeted as a return customer! They have fair prices and mechanics who truly care about you and the health of your vehicle. I’ll keep coming back!

I love this location. These guys are very kind and professional. They have helped me a few times now. I have also come here just to ask mechanical questions and they never act annoyed, they are always very helpful. Very reasonable prices as well. Huge difference from the Bristol location, I’ve had nothing but trouble there.

Exemplary service!!! This location sets the standard for excellent customer service. Kelly and Steve went above and beyond for me today and I sincerely appreciate it. I bought four new tires and I got a great price. What more can a man ask for?
Good work guys!
Demond

I am coming here for oil change. Great team, excellent service. Everybody are friendly and nice .
Yesterday Nacho did my oil change and he is super !! .
Very happy with them. Come here !!!
I recommend this place

Excellent service! It started with «Kris», who made my appointment and wrote up the ticket the next day. They did an honest assessment of my brakes and did not push products I did not need. Cheers to «Preston» who actually worked on my car, and was professional and friendly! «Kelly» closed my account honoring both my $ 15.00 coupon and my $ 40.00 rebate (which had some paper work issues.) He also closely examined my bill to make sure my charges were correct. This was my first time to Pep Boys and it won’t be my last.

Great service. I popped in for a quick oil change and the guy Kelly was courteous and professional. They didn’t try to upsell me on anything, and in fact they gave me the bonus oil change for the same cost as the regular! I’ll be coming back for all my future oil changes.

I asked them to check my fluids and my battery… one day later after they said everything was fine… my battery completely died and my fluids are below minimum… I had to replace my battery… I would think they would at least tell me… his only suggestion. spend another 200 dollars here for a tune up… that probably why you car is struggling to turn on… not you battery…

Very disappointed… first of all you put the wrong spark plugs. On my 1500 suburban. cheap spark plugs, the pro start ignition wire set wasn’t at all put in correctly not only that you gave me a jacked up wire set and the wrong one. SMH

Ravi and Kelly were fantastic. Kelly in particular is a gem of a worker who truly cares for his clientele. I would definitely go back. I highly recommend this place, great service.

I honestly just came here for a free check engine light check and found that the team was so nice. One of the team members noticed my tire was low while the manager was checking my diagnostics and asked me if I wanted some air in my tire. I didn’t even ask!!! Super attentive and caring team.
I saw them taking very good care of other patrons and they were so thorough and tentative.
I was very impressed with the service! Great job guys :)

I came here based on all the positive Unilocal reviews alone when I heard my brakes squeaking a few weeks ago. Can I say if «Good vibes» were a descriptor for stars, five stars.
Extremely satisfied customer.

I HIGHLY recommend this place!
This is my favorite place to take my car, in fact its the only place I will take it. Ravi and Kelley are the best people you will ever meet. They are knowledgeable, trustworthy and honest and they really care about you as a person and customer. Every time I come here I feel welcomed, like I’m seeing old friends. And that is a nice feeling to have when you are spending hundreds of dollars fixing your old car. They are honest about the price and will really work with you to help you in any way they can. Ravi has made me a customer for LIFE.
This is not just any Pep Boys in fact it doesn’t even feel like a Pep Boys, its better. Every Pep Boys should strive to be like this store.
If you need a place to take your car for any reason this is the place to start. Ravi and Kelley will be there to help you out!
Thank you guys!!!
Meghan

I had a nice customer service experience w/​Ravi.
I had a check engine light come on and after some research on the internet selected Pep Boys since they offer Free Check Engine Light Code
Retrieval Service. Turns out it was a part that we had previously had repaired at another repair shop still under warranty. However if I ever need anything I would feel comfortable coming back.

For maybe three or four full sets of tires in the last several years, I’ve always received great service here.
One time I got a roof nail in the driver’s-side tire not even a week after receiving a new set… and he charged me the full amount for a new tire. So that sucked. (My mechanic wasn’t happy. He said, «He totally should’ve hooked you up on that.»)
But save that one misstep, the dudes here always rotate the rubbers and check pressures for me in between purchases. At no cost. Always polite. Always prompt.
Looks like they’ve remodeled, too, because now there’s a nice little man cave in the back. A nice dark area with a plasma TV and comfy couch. I say, bring a flask full of Tito’s, and you’re set to get four new tires!