Newport Floor Covering

I used Newport Floor Covering on the recommendation of State Farm last summer and what a mistake on my part! The project started at the very beginning of July and last till September!
My insurance company ended up paying $ 16,000; and also had to pay me $ 4,000 to have one bedroom and hallway redone because of buckling. At that point, I did not ever want to deal with Newport Flooring again! I had lost all faith in their work and word. I can not place a price on my anguish that I experienced dealing with this company. The owner did not know what was going on with my job; but was there to pick up the check. When the owner and head installer came back to see the buckling which happened immediately after installation, they would not acknowledge that the floor had buckled. I had to call an inspector from State Farm to come and confirm that the floor had buckled! What was that all about? They had every excuse in the world why it buckled. The other rooms did not buckle because they laid down a subfloor. They did not lay down a subfloor in this one bedroom. When the old floor was removed, I could see the crawl space under my home! They had only one guy working on my job so he had to cut, carry up and down stairs on my property and install himself. That is the reason he was overwhelmed. The installer did not even know how to install a proper threshold. He just left the old one in until I made a stink about it not matching. I spent the whole summer complaining to State Farm of the quality of the work. The mitering was horrendous! If you want to see pictures, message me.

The sales representative at Newport Flooring excelled in product knowledge and communication. When it comes to window treatments, there are many options available. I appreciated how Debbie really listened to my priorities before providing every option. I had several questions that were so well-​answered in the planning stages that there were no unexpected surprises after the work was completed. Debbie’s helpful guidance resulted in maximizing my vision. She made every effort to make certain my entire customer experience was exceptional from start to finish. I’m so pleased with the result of such a careful and clean installation by the installer, too. I expected my quality custom window treatments to look great, yet Newport Floor Covering made them fantastic! I hope to do future business with this company again.

I purchased a condo in August 2014 and promptly began looking for a flooring company to meet my needs. Newport Floor Covering was able to meet my short deadline of having new carpet and tile installed throughout the condo by the end of September. The materials arrived on time and installation began on schedule. Its been three months since the installation and my carpet is great and I am in love with the tile! The tile is made to look like wood flooring, but a much better option than wood due to the durability and easy maintaince. I have already received multiple compliments on the tile. They also did an exceptional job with the entry way stairs where it was a little tricky. Overall I had a very positive experience and would highly recommend Newport Floor Coverimg.

this is the second time we have used newport floor covering. each time they have been very helpful, and knowledgable about helping us choose the perfect carpet. the installation was timely and done perfectly.

We used Newport Floor Covering for the carpeting in our home. They were able to provide two different types of carpet per our request. Unfortunately, after installation by a competing installer the carpet in the master bedroom degraded rapidly. NFC was contacted and immediately stepped up to amend the situation. In the end they removed the degraded carpet, then they replaced and reinstalled with a product of our choice. They were professional, courteous, and timely. We are very satisfied with NFC and particularly with Debbie Gilia who handled our situation, thus representing Newport Flooring Company in the highest manner possible. We will definitely use their services in the future for our flooring needs.

Used NFC for a complete remodel of my new home. The selection of hardwood and carpet once you walk in the door is overwhelming but we got to work with Steve and were able to get some beautiful options for our home.
The installers were very polite and cleanly so we were super happy with the experience.

I used Newport Floor Covering to replace some flooring in my parents’ home. Jeff helped me choose an appropriate materials and scheduled the project with dispatch. The installers for efficient and courteous and meticulously finished the job. It looks beautiful and the whole family is thrilled. I would recommend this company without hesitation and will use them in the future.
Barbara M.