Neptune Society of Orange County

After a great experience with the prearrangement meeting with Tom M. shortly before my mother passed, I also was amazed at how professional staff was when my mom did pass. Everything went just as Tom had explained and in a timely manner. It is such a stressful time and I was grateful for this and their kind words. When the cremation container was ready to pick up, the process was short and the container was lovely. Thank you Neptune Society for your good work.

Their sales rep Tom was an asshole.
In our living room, he dismissed any input by anyone besides my mother-​in-​law who called him to visit. He was surprised anyone would be at home and perhaps actually question the rationale of signing up for the service.
He was pushing a service which contractually is $ 2,000 but can be purchased anywhere for about $ 1,200.
I’ve been in sales for 24 years. Never would I be dismissive of a family member in a service business that is obviously family oriented!
After he got very angry at some simple questioning about the service, he left. His solution was to circle back weeks later and sign the contact with Mom when no one was at home.
*** This screams of Elder Financial Abuse ***

The sales rep, Tom M., intentionally mislead me about a very important part of the contract. When attempting to retrieve the temains of my 18-​year old son, I was unable to, even though the contract that I signed included specific instructions. The result is a son who remains alone on a shelf waiting for legal action.
Tom lied and the manager, Scott, was uncaring, hurtful, unapologetic and thoughtless.
Definitely a NO to the Neptune Society in Orange County, CA.
A lawsuit against the group is being filed.

The Neptune Society came as referral from #Hospice Touch in OC.
After my father’s passing, I called Neptune Society and spoke with Maureen. She asked a few questions asked me if I had any concernswhile treating me with the most respect and dignity.
Thank you Maureen, for handling and caring for my family’s needs.
Marci G
For Thomas W Reed

My father recently passed and we used Neptune. The office rep was very nice. She couldn’t answer some questions we had about the boat that goes out of Newport so she advised me to talk directly with the Captain. After 2 – 3 days he finally called back. Apparently he was on vacation and was very irritated that I had called each day when I had received no return call (and note that his voice mail did not say he was out of town). When we finally did speak, he was extremely curt. By the end of the call I was literally in tears. I expected someone in this industry to be more sensitive when going through such a hard time. The experience was very upsetting to me.

My Anut passed in OC. We live in northern Ca. They made it easy for us to take care of it over the phone. I appericate all the help and kindness they showed my family.