Magnolia

I purchased the home theater in December 2014. They want you to have a diposit for $ 4,000 to have the screen order that’s the trick so you cannot back off. I paid $ 16,000 for the whole theater. I was promised to have installation several times and finally they install them 1^st week of January 2015. Before we can watch the movies there’s so many things you have to do. Its very complicated and annoying. We call and call to report a problem you can’t even reached them and also when they schedule you for appointment they don’t come. We watched the movies several times only. Now its not working. I’m really disappointed and who knows what gonna happen next. So just be aware think twice and read all the reviews before signing up with them.

Worst electronic sales experience I have ever endured… No one asked to help me at any point of the 10 min I was in the Magnolia section of the store… I stopped in to buy some high end earphones and walked out with nothing… Terrible store from entrance to exit… You want A Plus service from Best Buy? I recommend the store in Yorba Linda… They take care of you with a smile on their face, and I always feel good when walking out of the Yorba store… I will go there and have the item shipped from another location… Best Buy South Coast Plaza… You s_​_​_​!

Unbelievable! This outfit looks so good! And I thought I had hired professionals. They had a great looking Lutron section. (What a sucker!)
Instead, I got the three stooges!
Weeks of wait for parts, then it turns out that, surprise, the don’t actually install! Dang, forgot to mention that…
Reschedule, more weeks, they don’t show, turns out that they need to order a yet DIFFERENT part. Failed to mention it!
Must be great to work there, because the managers are ALWAYS on vacation. Or maybe they are on the run.
Finally were persuaded to install what they can… and the guy manages to break the TV! A completely unrelated item! Located, apparently, uncomfortably close to where he wanted to plug in something.
A really dazzling display of incompetence. Looks like I wasted a couple of thousand dollars, and a LOT of time!
Run away, run away!

Magnolia Division of Best Buy doesn’t stack up to the expectations! Best Buy has been a great source for my average digital camera, cellphone cover, and similar purchases however they outright failed on meeting my expectations at their supposed «high end», Magnolia AV division. I ended up having to return an entire $ 20K+ audio video system as a result of, 1^st and foremost unreliable and amateur installation services of gear they recommended in the 1^st place, a number of which had to be replace more than twice when brand new and right of the bat! Not here to plug for any other outfit but highly recommend seeking out other outfits in the vicinity rather than Magnolia. What a nightmare! Anywho, I ended taking my business back to the only other dealership I had historically done business with and what a difference. Looking back, I should have had my head examined to have spend these kinds of dollars with Best Buy. Now that my original audio video outfit has taken care of all my need (in spades, mind you) I am once again, exceptionally happy in my man cave. =D