Loro Piana & C

I have purchased Loro Piana products at Nieman Marcus and been very pleased with the product, even though it is very expensive. I was hoping that this dedicated store would provide me with both more selection and with excellent service.
The product line is extremely high dollar, but has some fabulous materials. However, I was extremely disappointed with my experience at this store.
1. I did not like the initial sales person that I worked with. She did not have a good eye with regards to what would work on me or not, and seemed far more interesting in my purchasing something rather than in my appearance. Despite my specifically requesting a different person for subsequent purchases I was told that I had to work with the first person, as I was «her» customer.
2. After purchasing a few items off of the rack, I ordered a custom made pair of dress slacks. They have no tailor on staff, so I had to return when the tailor from Beverly Hills was down for his weekly visit. The tailor took my measurements and the order went off to New York.
A. First fitting. The pants needed major modification, which surprised me since the pants were suppose to be cut to a unique pattern for me which was made from the measurements taken by the tailor. Supposedly all of the changes needed were marked and I was told that the pants would be fixed and fitting properly by the second fitting.
B. Second fitting. No tailor was present, as the store expected the pants to fit perfectly. I took my wife with me, since she used to dress people as a part of her living, and has an excellent eye as to what works and what does not work on me. Apparently she has a much better eye than anyone at the store, as no one on the staff made any comments on the pants, despite the following flaws.
(1) The pants were hemmed at least an inch too short.
(2) The pants were hemmed unevenly. One leg was at least an inch shorter than the other.
(3) The seat had not been modified at all from the first fitting.
(4) The legs also were not modified from the first fitting, plus one pants leg had at least extra fabric and was much wider than the other.
(5) The pants were constructed to have three buttons at the waist. One button was so far out of place that it was completely useless.
Once we pointed out the flaws, the store called in an outside tailor to try to salvage the sale. I think that the fit was so bad that I should have simply asked for my deposit back at that time. However, I decided to give them a third try, even though the tailor was essentially having to remanufacture the pants.
C. Third fitting. It turns out that there was no third fitting. Just under an hour before I was to be at the third fitting the store manager called and said that after talking to the local tailor, there was no way the pants could be fixed to my satisfaction. I asked why and the manager muttered something about the fabric not working for my pants, .
Since Loro Piana sells the fabric for pants, I could not figure this out, but it was as good an answer as I was going to get. Indeed, when I returned to the store for the fourth time to process my credit I talked to a representative from New York, who said that the fabric was the problem, despite my comments that the tailoring was substandard in my opinion. However, the representative stated that if I wanted to have them make a pair of pants out of a different fabric they would be glad to do so. Of course, if I liked the new pants I would get to pay full retail price for them, with no consideration for the time, money and effort I had spent on the first pair of pants. My comment to that offer was «no», and I left, never to return.
I would urge all of you to not patronize this store. I have had good to great service at other high end stores, and they deserve your money, not this business.

I am sort of a Loro Piana addict but I have to tell you my last two visits to te South Coast Plaza store did not result in purchases due to unexpected service. I was ignored and helped half-​heartedly. This is not what I have grown to expect from this brand and I was just not pleased. Given the
money I have spent with them, they should do a much better job. I will give them one more visit before I start shopping exclusively at the LA store.

Everything looks sophisticated and has tons of functional features.
Loro Piana does one thing exceptionally well: outerwear
The jacket I got has a removable liner so that you can adjust how warm you want to be. The fabric has water repelling fibers woven into it that make this a great raincoat. Did I get it dirty? No worries, I will hose it down! It is overloaded with pockets and looks totally slick.
The only problem is the price. Even at clearance prices, you have to be insane to buy anything here. After I bought my jacket, I spent the next three months thinking about all the things I should have spent that money on like rent, bills, gas, textbooks…
The sales people are friendly but that is to be expected. I better be treated like a king for the kind of money I am spending!