JustinTime Plumbing

Update: 4^th Experience with JustinTime Plumbing.
Elizabeth at Justin Time Plumbing answered my telephone call before the third ring. She is courteous, friendly and professional. She listened to my plumbing problem and promptly dispatched two plumbers to my home. Great customer service — thank you to Elizabeth!
Right on time, the two plumbers (Bryan and Shayn) arrived at my home. They were both professional, courteous, clean, neatly groomed and communicative. They listened to my plumbing concerns and immediately went to work to resolve my plumbing problem.
I explained to the plumbers that there was a water leak hidden somewhere inside of my overhead ceiling. A cascade of water droplets were dripping from my ceiling; and it was a «sudden» water leak that had recently occurred in my home. I had no idea what was causing the water leak.
Bryan and Shayn asked me for my permission to cut an exploratory hole in my ceiling to search for the cause (and the location) of the water leak. I responded yes; and they carefully cut a hole in my ceiling.
After they cut the hole, they discovered the cause of my water leak: a stress fracture in a horizontal overhead cast iron pipe hidden inside of my ceiling. This large water pipe extended from the upper story laundry room to the ceiling area above my first floor living room. The stress fracture in the water pipe was visible to everyone, including me.
After the cause of the water leak was identified, Bryan and Shayn went to work to repair the leak. They covered my floors with protective tarps. Thereafter, they assembled all of the necessary parts and supplies, and cut additional openings in my wall and ceiling, they removed all of the affected pipes and drains in the wall and overhead ceiling, and replaced them with new ABS pipes. They also replaced all fittings, drains, etc.
Now, my ceiling does NOT leak at all — and that is good!
At all times, Bryan and Shayn were professional, efficient, hard-​working and dedicated to customer service. Whenever I had any questions, my questions were answered. When I needed additional information, they provided me with the information. When they finished the work (which required 1.5 days), they cleaned-​up everything. They did not leave any debris behind, and they hauled away all of the old pipes and drains. Thank you to Bryan and Shayn!
For all of these reasons, I remain a very satisfied customer of Justin Time Plumbing.
Thank you.

I called this company strictly because of the good reviews on Unilocal.Be careful here. Replaced a perfectly ok water heater and placed the blame on me along with the $ 1700. Then said we will place a lien on the home if you don’t pay the bill. Told me that shouldn’t be a problem since you live by the beach, $ 1700 shouldn’t be a big deal for you. Wow that’s an interesting way to treat your customers. Very quick to side step responsibility and place all of the blame on me. The bottom line is they made a mistake and didn’t want to eat the mistake so they forced it on me, the customer.
*owner took $ 200 off invoice

We have used Justintime plumbing several times and were extremely happy with their professional service. They were very honest and on time and would recommend them to anyone!

I tried Just in Time based on reviews and I am so glad I did. They are so responsive and friendly — both on the phone and in person. Service is efficient and quality. Definitely my go-​to plumbing service.

Great service! On time and they know how to get the job at an affordable price. I have used them 3 times and should have reviewed them after the first, sorry. From running gas pipes to impossible water heater replacement to main line clearing they are great! Give them a shot you won’t be sorry.

Called this morning and they were at my place for a kitchen faucet install by lunch time. Awesome service and great price. These are your guys!

Elise is cool, she answers the phones! Brett and Justin are awesome ! Very dependable, honest people. Communication is top notch! We are very happy with Justin plumbing !! I got a reply back on sun am after emailing them on Unilocal on Sat night 830 pm. Talked to Elise @ 8:45 am, they came over @ 9:20 am.
Lastly, the fact that they wear protective booties walking into your home is very professional and polite. They also verify if you have pets for security to protect both parties.
Thank you !

Best Plumber in OC!!! Called at 10:30pm for emergency call and owner came right out!!! From call to time showed up was less than 30 mins with bright smile despite late night call on Sunday night. No one else would even come out yet Justin did and was a nice jesture to have a happy face greet me when I’m just wanting to end this mess and smell. I.e. Dumb to try to Draino thing didn’t do anything but add bad chemicals to my place. Justin did the job unclogging my kitchen sink and most importantly did it without a single mess. Very professional will definitely recommend and use again!!! Always know you will have a pleasant experience when the owner is passionate about his work… No more Mike Diamond!

In my honest review, I was hopeful this company could meet a 5 star expectation, seeing that the first time experience with this plumber was not bad, efficient on time, then went very sour for me. It’s really important that you not only treat your on going customers with a level of respect, good customer service and the proof of your company is on the follow up– not the quick sale or first time interaction. There’s many plumbers out there! So my experience and review is based on the overall interaction. I had 3 calls with them, within a week, which I would think would be a great client prospect for this company seeing I’m new to the area and after the first encounter the owner actually told me that when I thought he was to come out to do the additional shower valve work, that it was too small a job for him… Then started in on me about price, confusion, my cancelled appointment (I gave prior notice and still rescheduled more work after the first encounter) And even forgot my name on a call. I felt discarded and treated poorly after the first service call. even if your clients only spend in your eyes $ 1500 this is still your client! Never tell them they are a small job and you have bigger jobs to do. Anyhow, in all honesty the team he has is pleasant and more than capable but fighting with your clients over $ 50 for a shower valve or changing pricing in the end, or even pointing out that the client is too small job for them it’s horrible etiquette…
He talked over me and started being extremely rude and all I was trying to do was schedule work to help his business… Highly more uncomfortable!
The 3^rd job, the secretary aka girlfriend tried to tell me she would order parts and how this is going to be done, sounded slightly out of it and really didn’t know the specifics of the job., stuttered a lot, wouldn’t tell me if I ordered my own part, (which the owner suggested nicely the first time was an option) changed pricing then kept telling me how things could be done or will be done– kept repeating herself as if I was incompetent to understand! It was highly uncomfortable again. Overall, I left feeling like I’ll look for another bigger company that has some customer service skills.
Pros:
Good staff who obviously is loyal to the owner
Over priced yet quality work
Efficiency in response time
Cons
Horrible follow up
Needs a real receptionist! Someone who can professionally answer phones
The owner needs to stay away from customer service and hire more customer service managers
Get a good follow up system
Keep to a honest price sheet

Our water heater tank stopped working and we had to call in a plumber off hours. JustinTime plumbing was able to send a plumber out that evening. He wasn’t able to save the old water heater, but they were able to install a tankless water heater for us the very next day. The installation was top notch and very professional.

My advice… always do your homework and get multiple bids when you have a large plumbing project to execute in your house.
JustinTime called me back in a very timely manner and scheduled someone to come out and make a bid to completely re-​plumb my entire house. It was clear I had a slab leak… as I had warm tiles where pipes are in the slab that deliver to the bathrooms and that the plumbing was going to need to be pulled into the attic.
Justin and an employee came out to my house and spent about 10 – 15 minutes listening to pipes and then determined the price for the re-​plumb. When I told him what I thought it should cost, he suggested that I go to the bank and take out a loan for the repairs. Yeah, I don’t think so.
Ended up going with a very reputable company for almost half the quoted price that I received from JustinTime.

These guys are the best. We had a huge fiasco at our home and they took care of everything then explained what had happened and what’s the best procedure to follow. Price pretty good. Very nice.

I avoid plumbers as much as possible (maybe more than the average consumer) but was forced to call about a kitchen sink clog. Previously, this had been fixed by a plumber visiting the roof because I don’t seem to have an accessible clean out. With the JustinTime techs, they were going to avoid if possible so started under the sink. It made sense to me (and it’s more expensive to go the absurd roof route). Within 15 – 20 minutes they had snaked out 50′+ feet and said I was good to go. The rate was reasonable and I will use them again. Hopefully not too soon!

Best plumber ever !
I had a bad experience with another plumbing company, the first issue was that the company sent only one repairman and he made me actually work and help him out, after he snaked my drain he said that he will have to come back with a camera and it will be $ 300, I didn’t feel right about him and I sent him to his way, looked on Unilocal and found justNtime on Unilocal and I scheduled appointment for early morning, Justin showed up with his repair guy and they both were above and beyond, SUPER professional.
Justin was straight and forward, did not try to up sell.
He snaked the drain and got everything clear withing 30 minutes from the moment he showed up.
He was really knowlageble a also I liked the way he work with a nice table set to keep my house clean and get the work done with no damage.
As a business owner I know how important customer service is and unfortunately it’s hard to get it these days, lucky and glad I found Justin online.
Justin — by the way you have nice and polite assistance at the office 5 star to her as well.
I’ll make sure to recommend Justin and his services to anyone who needs a plumbing service.

I have had JustinTime Plumbing come out to my house twice in the past 2 years. They were quick, competent and helpful both times! I would recommend them to anyone in need of plumbing help.

Justin contacted me awhile after my first review and fixed everything. He was persistent and did everything he could to make everything right. I appreciate it. Thank you.

Just-​in-​time plumbing they did a great job i would recommend them to anyone or everyone the girl in the office who works on the weekends is very helpful she is who I delt with over the phone. They came out and gave me a fair price and did the job quickly. Thank you.

This company is all around awesome! The guys showed up on time and were very well mannered. The office staff is patient and kind. Pricing is great, especially for the area. I would, and do, recommend JustinTime Plumbing to all my friends and family.

I called on a Thurs afternoon to get my leaky toilets repaired. I’ve also called them to fix backed up toilets before and each time they have been able to come within the same day of calling for a service repair. Their staff all around from getting a live person to answer the phone to their plumbers is very courteous, professional and does the job all for a fair and reasonable price! They are my go to for all my plumbing needs.

Called Justin Time Plumbing after reading prior reviews on Unilocal and so glad that I did. Brett and Zack were on time, very professional and very helpful. I would definitely recommend Justin Time Plumbing!

We had a plumbing emergency on a Saturday and Evan came over within the hour and was extremely helpful and polite and explained everything to us in detail. He was reasonably priced, very through, and did a fantastic job. We will be calling Evan for all our future plumbing needs.

I would give these guys six stars if I could. They responded quickly, solved a serious leak that a previous plumber couldn’t locate, were impressively knowledgeable, had great attitudes and were hard workers. It wasn’t an easy job, but they made it look it. We will use them for all future work and highly recommend to friends and neighbors. To top it off, their prices are very reasonable.

I work at a business out in Newport Beach and called this morning to address a plumbing problem with our toilet. After letting the woman on the phone know the problem, she gave me a rough estimate of the cost and was able to send out Brett and Chris literally as soon as we finished our conversation on the phone. They were here within the next 20 – 25 minutes and were able to take care of everything quickly and efficiently. The cost also came out to just what the lady I had spoken to earlier had estimated! Thanks for accommodating us so quickly, JustinTime!

JustINTime Plumbing is a great company. I’m an HVAC Contractor and have personally used them for some repairs around our office, installation projects of ours, and we refer them to our customers when needed. Of course we can complete the work ourselves that we hire them for, but sometimes it’s easier and more productive to outsource some work load. They have never let us down! Their whole staff is very friendly and knowledgeable, but from my experience I can say that Evan is a great technician!
Keep up the good work and great service!

SoCalGas was in the neighborhood inspecting and preparing lines to be equipped with remote meters and in the process flagged my line for a leak — and subsequently shut off my gas without notice in the middle of the day! When I get home at 5 I find a note on my door saying «sorry, we think there is a leak so we shit off your gas». You can imagine how happy I was about that…
Anyway, Just In Time did a good job on installing my water heater a while ago so I gave them a call to see if they could come out. They were able to swing by the next day after another appointment cancelled on them.
So the pipe that needed to be replaced was about 12″ total including two elbows, and a coupling. It also required a little digging down about 9 inches around the ¾″ pipe — a pretty straight forward and basic job. SoCal Gas was even in the area to turn the gas back on after repair.
The guys arrived around 9am and a quick soap test revealed the extremely small leak so it did require repair (but I’d argue not so urgent that they had to immediately shut off my gas. They completed the job in about 2 hours at a reasonable price considering the urgency of the call. i would recommend them for future business.

Met with Justin today. Great communication pre appointment. On time. Friendly, professional and helpful. He came out to check our gas fireplace. Will definitely call this company again and refer my family & friends.

I am beyond happy with the service I received from justintime plumbing, everything was done in a clean, fast, professional manner, and they are extremely intelligent and knowledgeable, they are honest and I felt at ease knowing I could trust them in my home, my pipes busted and my kitchen was destroyed, they saved my home, thanks justintime!!!

Justintime Plumbing is the BEST go to plumbing company in all of the OC! We had a huge backup and needed emergency services. Evan was our plumber. He was friendly, organized and knew what he was doing and might I add, very professional ! Since it was after hours, I thought they’d charge an arm and a leg, but thankfully Liz was soooo understanding and helpful, that tthey gave us an amazing and affordable price. This company gets the job done efficiently and Im totally recommending them to all my friends and family. Thanks again !!

I am beyond words to describe the way I feel about this company ! From the ladies in the office, to the plumbers themselves. Justin time plumbing lives up to their name, I called for a leak under my sink and they came out in the same day, better yet with in a hour. Prices are reasonable, quality of work is excellent ! I highly recommend this company best plumbers in Orange County for sure.

If i could give more than 5 stars I would. I called over the weekend with a clogged toilet and I was having a party a few hours later so I was in desperate need. The girl who was working was very polite and professional and was able to get someone out the same day! They even called 30 minutes prior to them showing up. The plumber they sent showed up and shook my hand, put on his booties, and laid down the” justintime plumbing” mat! He fixed the problem in no time. He didn’t try to upsale me on anything else. I am happy to say I found my new plumber, and I can’t wait to refer them to friends ad family! Thanks again!

Worse customer service. I called them to schedule them for early morning, they confirmed it, but Called me around 7:30 am and said they can’t make it. They scheduled it again for early Sunday morning, I did accept it, but again they called and tried to reschedule it again. They seem unprofessional and not valued their customers, Also their rate is much higher than others. They quoted me for $ 175 plus materials, but I hired someone else for same job $ 75.
Don’t waste your time /​money on this company.

Called them based upon Unilocal reviews. They showed up 2 hours late, brought their equipment through the house even though I asked them to use the side gate, left everything a mess and dirty that they touched or used, and created a leak in a copper line in the process of using a wrench on a nearby pipe. Additionally, tried to upsell me on work other professionals told me was highly unnecessary. Could it have been they were just having a bad day? Sure. But what you do with a bad day separates the riff raff from the pros.

Justin and Elizabeth are great at service work as well as new installs/​remodels. They do all my Orange County plumbing. Been using them for a few years now and they always jump on the job either same day or very soon thereafter. Stand behind their work too — not everything can go perfectly, and I’ve never had to ask twice to fix something. They are good enough that I’ve referred them to other contractors/​friends. Best referral one can give.

Update: 2^nd Experience with JustinTime Plumbing.
Evan and Zack arrived at my home (on time) to install a new stainless steel sink and faucet. Once again, they were professional, efficient, and dedicated to positive customer service.
After they installed the plumbing fixtures (which required shaving some counter tile to accommodate placement of the new sink) and caulked the perimeter of the sink, they tested the sink and faucet to make sure that the newly-​installed plumbing fixtures worked properly.
Before leaving, they thoroughly cleaned-​up the work space and removed all debris (including the old sink fixtures) from my home. This is the second time I have hired Zack and Evan and I remain a satisfied (repeat) customer of JustinTime Plumbing.

BEST PLUMBERS IN ORANGE COUNTY!!! I was new to the area of Costa Mesa and as a resident manager these were my plumbing vendors. I could not have been more pleased and impressed! Excellent communications which is so important in the Apt. industry. Elizabeth is absolutely fantastic as your first point of contact and works with you until the job is completed.
The guys that come out are very professional, clean cut, and pleasant personality’s. They are extremely knowledgeable about their trade and also educate you. They have always arrived within the quoted time frame and are reasonably priced. You get what you pay for and with Justin time pluming you get EXCELLENCE!

Straightforward, on time and highly efficient. I called on a Sunday because two of my toilets were leaking water. I wanted an appointment for the following morning and they gave me the first slot between 8 – 9 AM. Steve showed up at 8:20 AM.
He gave me a variety of options based on my budget — and did the job quickly and effectively. He quoted me $ 250 to fix both toilets and that’s exactly what was charged. He was cleanly and very polite.
Hopefully I won’t need to use a plumber again any time soon but if I do, I’m calling these guys!

Hello Unilocalers!
I’ve had my fair share of plumbers come to my place for repairs and I can’t tell you how much I felt ripped off. However, I do not feel this way towards JustInTime Plumbing. This company provides EXCELLENT work. They were easy to work with from start to finish.
I had a main service line leak in my patio after the holidays, which made me a little pond for the ducks to swim in and quack to their merry content. It was a beautiful site. Sadly, I had to fix the leak before the pond became any bigger. Bye bye duckies.
I called JustInTime and had them out the next day. It took them 1 minute to find the problem. They explained the issue and gave me an estimate that included a do not exceed price with concrete repair. I had 3 other companies assess the damage and they all gave me the same estimates without concrete repair. So I chose JustInTime and they repaired the pipe leak in one day with a jack hammer, new copper pipes, and phenomenal work etiquette. After the piping was finished they had me test all the water fixtures before their departure.
The next day the concrete repair guys came and cleaned up the work. It was like watching them layer a cake with frosting. Their work was equal to the day before.
In the end I am VERY satisfied with JustInTime plumbing.