Jared The Galleria of Jewelry

Nice place and the woman who helped me came over right away. I brought in a watch to have the battery replaced. I was helped immediately but then overhead the person who could do the repair say that he didn’t want to deal with it and to send the customer across the street. They told me to go across the street if i didn’t want to wait until sunday. Not the type of service you’d hope for at a quality jeweler.

PLEASE DON’T SHOP AT JARED IF YOU WANT A COMPANY TO CARE ABOUT YOU! This company has never heard of trying to help their customer, be really careful of the return policy anytime, especially at Christmas time. They have no common sense and stick like glue to 30 days no matter what turn policy, even if the product is defective. I have a birthday, right after Christmas. My sweet husband bought me a very pretty pair earrings online from Jared. He bought them on December 19 and saved them for my birthday (January 20). on January 23 I called Jared online, who then called Jared Costa Mesa. Their policy is NO returns or exchanges after 30 days. The big problem was the earrings were defective and fell off your ears. I also didn’t get the gift until January 20^th which was one day after their 30 days policy ended. My husband was trying to do a nice thing, but he’s from a generation where people and businesses helped each other if there was a problem. I don’t think he understood that the 30 day policy even existed. I called right after my birthday because the earrings were falling off my ears. They were supposed to stay on by pinching and they were dropping off. At almost $ 400 for the set of earrings I didn’t want to lose them. All that happened was they quoted me their 30 day policy over and over and over. No talking to me like I was a person with the problem. (robot type speak), it was 30 days and 30 days only! Online would not help me. Costa Mesa store said they would not help return our money. I’ve never been into a Jared store before, and I will never go to one again. It seems ridiculous to have that strict a return policy during the holidays. Most stores extend their policy during the holidays. What happened to good old-​fashioned people just helping people? What happened to wanting to make your customer happy instead of holding tight to their money. No attempt to make them happy or help the problem.
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This is just a further update, my husband called corporate trying to get someone from corporate to care enough about the company and their customers that are willing to see this as a personal situation. Also to see it as the earrings were not functional. This Jared Company doesn’t care about you as a person they just want your money, They don’t care if you’re happy with their product. they absolutely don’t care once they have their money please don’t shop at this place I even feel more strongly now and when I wrote this at the beginning.

Was looking for a credible place to get my wife’s engagement ring sized down. Called three other places which had great reviews, but all of them wanted $ 100-​$ 150 and needed the ring for 24 – 72 hours respectively. Not much of a fan of chain/​mall jewelry stores, but after speaking with Hong from Jared on the phone, he stated that they could have it sized for her in about an hour. We headed down and he greeted us at the door. He was kind, professional, and very reassuring. The ring looks fabulous and now fits her perfectly! It was only $ 89 and they took it down from a 7 to a 5.5. Some of the other locations we contacted didn’t want to take on the job since the ring was not purchased at their establishment, or maybe they just weren’t interested in a $ 90 sizing job, but whatever the case, because of Hong’s exceptional customer service, we will most likely be purchasing new bands for both of us at this location which will equate to a few thousand. Customer service really does go a long way! Big thanks to Hong!

Shoot… forgot to go back and update… new ring… SO AWESOME! Ending up adding even more stones… brought the ring to 15 diamonds totaling a whopping 6 carats… people stare and go nuts over the ring… best part is… the lucky recipient of the ring is in love with it! Best compliment received was. … #goals

First of all, Roger has the raddest hair! Second of all, I could not be more thankful for his expertise in the Pandora brand. I went into this Jared location like a lost puppy, but Roger had me walking out confidently with SEVERAL of the coveted coppered colored Jared bags, stuffed with bracelets and charms for all of the special females in my life. He knew exactly which charm for which moment and never did my brain felt like it had to explode from looking at such an extensive collection. Now, I’m not sure if the term «Pandologist» is correct, but if there is ever such a title then Roger would be your man. Please keep him in that department forever!

My wife and I have entrusted Jared’s with all of our important events and gifts. Paul has been a huge part of helping us choose our wedding bands, all of the jewelry for our wedding and helping to pick out the perfect presents for birthdays and the holidays.
My latest and greatest gift from my wife was this awesome watch box for Christmas that Paul personally picked out and special ordered for us. Sight unseen she purchased it knowing that it would be EXACTLY what I wanted. And it was perfect!
What I like most about this Jared’s is that they know us and what we like and that we can entrust them to pick out gifts for all occasions.
Thank you Paul for helping to pick out the perfect Christmas present this year. Now I just need more watches to go in it!

I’ve received most of my jewelry from Jared’s and have always had a wonderful experience bringing it in to get resized or clean.
The last time I came here was a few weeks ago to get a new ring resized. They were able to pull up all my records without any issues. The whole process was very short and they have a little lounge for you to relax if you don’t want to leave and come back. I brought my mom and we were both offered water. My new ring ended up fitting perfectly. They even cleaned my other jewelry complementary. The guy helping us was very knowledgeable and very nice. The guy working noticed that the diamond on my Niel Lane ring was a little loose and they even tighten it for free. The guy who does all the customizing was also very helpful and came out to make sure everything was perfect. It was very sweet of them. I will continue to come back to Jared’s because of the trust I have in them and for their beautiful designs.

This is a nice store with a wide selection, but the customer service is non-​existent. My husband gave me a fairly large amount of cash to buy myself a Christmas present, so I went to Jared’s to look at diamond rings for my right hand. I looked around the store for about 30 minutes, and not one salesperson asked if I needed help or even acknowledged me. (The store wasn’t busy at all; there were probably only three or four other customers.) I finally gave up and left.

We got my engagement ring here and came back for our wedding bands. Gustavo helped us, he is so sweet, patient, friendly, and helpful! After I chose my band and he was in the process of ringing it up, I saw another ring I really liked. Without hesitation, he patiently stopped and helped me as I agonized between two rings for about 20 minutes. I’m glad he made it so comfortable for us because we bought the second ring instead and I love it!!!

Very unhappy with my «custom ring». After several delays and «your ring will be done tomorrow» then tomorrow turning into another week, then they copied the wrong ring. I finally go pick up my band which was supposed to match my other band exactly. Well it doesn’t and ive worn it for a week and a couple of people said they aren’t the same and they are right. Upon close examination the bands are different widths. I feel ripped off and don’t want to go back there since the service is horrible and the salesmen try to just rush you out after you pay.

Easy, informational and able to get rings the same day! Mark was very helpful and was able to find my a bridal set in our price range. He started off by sitting us down and explaining quality, sizing and shape which was very helpful. Mark was very nice and I recommend going to him!

Beware! I would not trust this jeweler. I came in to have my ring cleaned and was advised I had several «loose diamonds» on my two bands and my engagement ring and they needed to be tightened or they would fall off during the cleaning. They wanted to charge me $ 140 to do this! Since my ring is fairly new I decided to take it back to my jeweler to investigate this further. I took it in and had it looked at and they said not one single diamond was loose and the store I took it to for cleaning was just trying to sell me on the service of «tightening the diamonds». Just to be on the safe side I took it to two other jewelers who both confirmed there were absolutely no loose diamonds! Jared jewelers lost all credibility in my book! Shame on you.

I just can’t say enough about Jared’s and their customer service! We went back to purchase more jewelry for our special day and I had to post a picture of what we got to make our day extra special. I loved showing off all of our new jewelry and of coarse have referred a co-​worker who fell in love with Paul and his customer service! Thanks for being a huge part of our special day. We have beautiful jewelry and memories for the years to come!

I absolutely love this location. The selection is great and the team is even better. I am a loyal Jared customer and I will keep bringing my business and my loved ones here.

There’s nothing wrong with Jared. This review is specifically for this store location.
My fiancé had bought me an engagement ring from the Cerritos location and they were wonderful. Our initial experience prompted us to return to Jared to get our wedding bands. However we ended up going into this Costa Mesa location instead since they had more variety of alternative metals.
We first worked with MARK. He’s great. We found a ring for my fiancé but since it was the first place we wanted to shop around. After looking, we wanted to go back to Jared to order his size. Unfortunately MARK wasn’t working when we returned. So MARIA assisted us.
MARIA started off fine showing us the alternative metal selection trying to find the original ring my fiancé wanted which we did find. We asked to order it in his ring size. During this process, I looked at possible wedding bands that would go with my engagement ring. I didn’t find find anything that went well with my ring though so I asked her if she could check if my ring came with a matching wedding band since I bought it at Jared. This is when it hits the fan.
I didn’t realize but this is where her track of mind changed from concentrating on my fiancés titanium wedding band for my platinum wedding band. She told us that she would have to get back to us about my ring after speaking to corporate about pricing and if a matching set is available. So we left the store thinking my fiancés ring had been ordered to size and that she would call me back regarding my wedding band.
I was wrong. My fiancé received a call about a week later from MARIA stating they were able to make a matching platinum ring for me. She said nothing about my fiancés ring. We waited another week but no calls were returned regarding my fiancés ring.
Today we went back and spoke to a different salesperson because quite frankly we were disappointed with MARIA. Basically my fiancés ring was not ordered and to make matters worse the ring was gone at the store and online so we were back to the beginning of the searching period!!! The cherry on top was that the Asian guy that helped us the third time didn’t empathize with us one bit for the fact that MARIA failed to even make a note on our account the ring that my fiancé asked her to make an order for.
Yes, I’m going to make an assumption here but MARIA didn’t treat every transaction to be important. Rather she put dollar signs on each transaction and since my fiancés ring is only $ 100 she focused more on mine which would be in the $ 1000s.
SO FRUSTRATED DURING WHAT IS SUPPOSED TO BE THE BEST TIME OF OUR LIVES!!!

I took my granddaughter’s bracelet to resize it yesterday afternoon. It was ready in one and a half hours. They did a great job, and the service was great. Everyone in the store is friendly. They are very honest, too. I asked about repairing two watches. They told they could not do it, and told me where to go. I would recommend them to anyone.

Came in to get my rings tightened David was absolutely amazing I will so come back only here!!!

My wedding ring was bought in Brea but the lifetime warranty is honored at all Jared locations. This one just opened up a few months ago and is located to your immediate right if you’re coming in from South Coast Dr. It’s in Metro Pointe, not the secondary buildings that are part of South Coast Plaza.
The layout of the store seems to be identical to the Brea store. The service & cleaning is off to one side, financing is in the back, watches and jewelry in sparkling glass cases everywhere. There’s also a kid’s room that has a little jumper, table & other games. The adult lounge area is seemingly the same size but you don’t need much else beyond the comfy couch, big screen & mini bar of waters. (Yep, just water… I took a gander while I waited.)
I like that they support CHOC all year round by selling these cute plush animals. You have the option of also purchasing it for a child of CHOC’s choice. :) I find that you gets hassled less when you’re just browsing. once a credit card is in view, I’ve been pressured to buy one. Just a heads up; it didn’t happen here.
They were quick to fix my ring & give it a nice cleaning… back to it’s sparkling bling bling beauty!