Enterprise Rent-A-Car

Enterprise is always awesome! They go out of their way to make sure you have a great experience!

Needed a rental from an accident. Called and spoke to Matt D. at Enterprise. Super nice guy and very professional. He took care of my reservation and made my life so much easier. This guy is all about Customer Service. Thanks Matt!

Great rental came in with a online reservation for a smaller SUV not big enough for what I needed their fast efficient staff got us in a bigger sun w/​in 15 min had a excellent trip thanks guys

I selected Enterprise, oddly enough, because they have a location across the street from the car dealership where my vehicle is going to be repaired, and because they are generally rated higher than some of the other car rental companies.
I called the local number and apparently got routed to a regional call center. The young woman that helped me was very nice. I was online at the time, so when she asked me what vehicle I would like, I told her the RAV4. I know what «similar» means. I specifically asked if this model was available at this particular location. In 2014, I rented a Mercedes C250 from this location. After about a week, I received a call that they were selling the Mercedes and that I needed to return it and change it out. I was given a black 2014 Ford Mustang GT convertible that was a total piece of crap. It handled poorly, had no power, and the interior was worn and was a little dirty. A Toyota RAV4 has a high rating, whereas a Dodge Journey does not. Don’t say that a particular model is available, at a particular location, if it is not!
Another thing: calling the local number only to get routed to a regional call center is both annoying and stupid. Your automated system can’t differentiate between «m» and «n» when I was asked to say and spell my last name. I speak very clearly, but it took six attempts for the system to finally get it right.
I have spoken with 7 – 8 different people and I’m still asked what type of car is prefer after giving my reservation number. I almost lost my temper a few times. Don’t you people enter this information into a computer? I actually talked to one gentleman, yesterday afternoon, that couldn’t find my reservation initially. He said something that the reservation must have been made locally. Still waiting for Enterprise to call me back to fix this mess.

This place is the worst I had my car at Costa Mesa Nissan and they had rented a car for me from here and everything was being payed from Nissan but here is the catch they take you over to sign paper work and they tell you that they need a deposit that will be returned to you once you return the car to them well guess what they are full of shit cause they don’t but I waited long enough I did call my bank and I did disputed it and I am going to get my money back but I will never go this fools again you think you can play me stupid well guess again if I was able to give you a negative star I WOULD…

I’ve had to rent from these guys twice this month. Both times were through my insurance company so I didn’t have to deal with direct payments. But based on my limited experience, the staff is super friendly and helpful in shuttling you back to the auto body shop, work or anywhere else needed within a reasonable distance. I knocked off 1 star only because your car options are limited. They have a small lot and I suppose you have to book farther in advance if you want a specific type of vehicle.

Rented my first car ever last week, was kind of dreading the process. Ended up being so easy and convenient. The guy who helped me was super helpful and quick, I wanted an inexpensive economy car for a couple of days. He let me pick from 3 different ones and I was in and out within 10 minutes! The car was clean and nice. The return process was also extremely easy, dropped off the car and left within 5 minutes! Thanks enterprise!

Great experience with this Enterprise Rent-​A-​Car. Staff are attentive, professional, and very helpful. They made an extra effort to call Pep Boys (who paid for the rental) regarding the extension of time on the rental. They picked me up and dropped me off from Honda.

I had a great experience thanks to Brandon. The rest of the staff seems young and inexperienced and I had a problem with my original reservation, but the customer service I received with Brandon left me with a positive impression of my experience.

I wish there was a zero star option. My car is in the body shop and my insurance co sent me to this location. THEY SUCK!!! They gave me a terrible car and then offered no assistance in swapping it out. What happened to customer service? I can’t see out of the windshield or the rear window. The car is close to un-​drivable it is so unsafe.

Dillan was great, game me great advice. Helped me navigate the pain that is insurance companies. Got me into a car that suits my business needs. Was on my way. Very friendly knowledgeable staff

Brandon was awesome!!! He is a good hearted, hard working man! He genuinely cares for his customers best interest. Thank you so much for your assistance with making my first rental experience a walk in the park!!! I will definitely be coming back!

If I could submit negative stars I will! They charged me $ 300 deposit and said they will return after I return the car. A while after I return the car I realize I never got the $ 300 back. I came to the office and they came up with different reasons why they could not return the $ 300. A rep called Devin misled me by telling me I had to get personal insurance «which was going to be covered by my insurance but it was really going to the $ 300 deposit».
Do not come to this enterprise they will steal your money or lie to you !!!

They gave me the dirtiest car I’d ever seen. After making a call to the customer service, regional director called me back and offered to replace the car. He sounded like unsatisfied from my complaint which was ridiculous. Hello!!! I’m the one who should be unsatisfied.
To the regional director: See the picture, then think again. If you’re still unsatisfied about my complaint, I promise I’m gonna apologize.

These guys are great. 10 minutes and I was off in a nice car. Thanks Courtney… you were awesome, and smoking hot!

Horrible. I had a reservation today that was VERY important for me. I showed up in the morning with my wife and 4-​year old in the car, and they informed me that there was no car available. «But I had a reservations and just talked to you guys last night to confirm.»
The guys behind the counter just shrugged their shoulders.
Their excuse was that many people don’t show up for their reservations, so this location will give their vehicles to the nearby dealerships whenever they need a car for one of their customers, even if it’s already been reserved by someone else. So, just be aware that, for his location, reservations are pretty much meaningless and you need to call them before you drive there to pick up your reserved car. Chances are they already gave yours away.

Had a GREAT experience with this Enterprise! I was having my brand new car serviced and they use Enterprise for rentals. Alan was friendly, efficient, professional and really was respectful of my time. I will definitely use them again in the future!

I like how I followed up my review with the suggested email to their customer service and never got a response. Of course

Should’ve read the reviews first… Was told I was getting the VW Passat, had leather, keyless entry, smelled fine. While inside filling out paperwork, a rude guy working there grabs the keys and says «thus isn’t their car»… Our guy said «yes it is». The guy looks at me and says «We gave you a free upgrade»… Uhhh ok?! Whatever I just want to get out if here. This whole thing is unprofessional and annoying.
Passat leaves the lot, I’m escorted to a beat to shit Chevy Malibu, free upgrade? You meant downgrade. Dents, scratches, dings, etc. has me sign paperwork next to the car, and hands me keys.
Upon getting in I now notice a chip in the windshield, less than a ¾ tank of gas, smells like cigarettes (I’m pregnant. Disgusting), back seat stained and filthy, visors look like someone was grabbing them with greasy muddy hands, no floor mats just filth.
And since it was closing time there weren’t other cars, and quite frankly I just wanted to get home and not deal with traffic.
I will never rent from Enterprise again. I suggest you head to Hertz across the way and see if they are any better.

After my car was rear ended, I needed a rental car for 25 days while the repairs were done.
I requested a car that was similar to my own– a BMW 325i. What I was given was a Nissan Rogue (an intermediate SUV). I asked to switch cars after a week and was told on Thursday that I would get a call back by same day, close of business. The call never came. I checked in each day until Sunday and was told that I would eventually get a call back. On Sunday my own check in call resulted in an acceptable swap. However…
When my car was ready for pick up at ICC Collision in Santa Ana, I was told that Enterprise would pick the car up from the shop for me. I called this Enterprise to let them know where I was dropping it off and the agent told me «I don’t know where that body shop is». I told him its location and he said «that isn’t my branch». I asked him if he could direct me to the right location and he told me «that isn’t my branch so I can’t help you… But best of luck with that». I tried to call back to speak with a manager about his horrific customer service and nobody answered… Not surprised.
Being in a car accident is stressful enough without having to deal with chasing people down to do their job, horrible customer service, and more. If there was a way to give this Enterprise a 0 stars rating, I would.