Cold Stone Creamery

WOW! Out of business!
What happen?
CYA!
Even with all the hot crazy weather this year another ice cream business closed up.

Drove 7 miles out of our way so our son could get some of his favorite Birthday Cake ice cream. There it was in the display case but after we waited in line 15 minutes they wouldn’t sell us any of it because there wasn’t enough. Can you sell us what you have? «No». You’re just going to throw it away? «Sorry». It’s in your freezer case on display, you’re going to throw it away because it isn’t enough, and you can’t even take a couple bucks for what’s there after we drove out of our way for it? «I’d have to charge you the Like It price anyway, sorry». Those apparently unempowered kids behind the counter walked about $ 20 worth of our business over a technicality. The owner must be proud.

Are people not looking for work nowadays? They could use some extra help at Cold Stones. Just one poor guy making the ice cream and operating the cashier on a hot night in Costa Mesa… I’ve been in line well over 20 minutes and there is no hope in sight. This poor guy is sweating on the ice cream. How hard would it be to schedule 2 people? Good god Cold Stones, throw the man a freaking bone!

Understaffed! The owner of this place really doesn’t give a shit if there is a line. Waited in line for about 35 min… yes 35 min. The kid who was serving us the ice cream was awesome. People are literally walking out the door as I am writing this lol … I want to meet the owner and personally tell him that he is a dumb ass. I will never come back to this shitty place

I love the ice cream. It’s really good I don’t know why people give low stars. Maybe because it’s not too cheap. For the quality of the ice cream it’s not expensive but it’s not the cheapest. For 2 u will expect to pay $ 11.
The staff are very friendly all the time.
Great place to have a great ice cream.
5 stars

Got here at 10:50 and it was already closed even though it closes at 11 and they were right there making their own cold stones to go. Meanwhile I and another customer knocked and they completely ignored us. Very poor customer service.

Well… I knew something was wrong as soon as I walked in.
It was pretty busy when I went in and there were only 2 people working. When it was finally my turn, I asked a for pineapple mango smoothie. The guy starts making the smoothie and I’m thinking everything is going ok until he hands it to me.
The smoothie looks white. Now, I have had the pineapple mango smoothie a few times before and I love them. This smoothie didn’t look anything like what I normally get. I tried to taste it to make sure it taste the same but it was so thick I couldn’t get it through the straw.
The guy then tells me that the lid didn’t fit on the cup because they weren’t the right size. That’s when I noticed that the lid was just sitting right in top of the non labeled cup. Coldstone has cups with their name on them. I had already gave the guy my credit card when I lifted the wrong size lid to taste the smoothie. It taste like bananas. Not a pineapple mango smoothie.
I told him that it wasn’t right and he told me that’s what his manager told him to do. I proceeded to let him know it wasn’t right and that I have had these smoothies before. He then tells me that he doesn’t have any mango ice cream. So since you didn’t have mango ice scream you thought it was a good idea to just give me a mango banana ice scream and not let me know? Bad business. I asked for a refund and he gave me cash back.
Something doesn’t seem right about this place. I won’t be coming back.

The ice cream was good, but it was way too hot inside! Also, they were understaffed and out of ingredients. Fortunately we were there just in time and didn’t have to wait too long, but I’m sure the folks at the end waited at least 25 minutes. The best part was the young lady with the glasses and ponytail who attended us. As busy as she was, she still managed to smile at us. To the owner: Get more help and supplies. The store was a bit dirty, and the girls were too busy to clean up. Not their fault.

Wow. The worst service I have ever received. I usually patron the one in downtown HB but while enjoying this location the service was absolutely terrible. Danielle was so rude and unhappy to be there. Leave your attitude at the door.

Very disappointing, drove almost 20mins to come here and got denied service because it was 9:27 and the employee decided she was helping her last customer. I understand you want to go home but that was just stone cold… Cold Stone

There is a reason this store of this franchise has the lowest scores. Bottom line: the employees don’t care. The two staff on Saturday night couldn’t get two simple orders right. There was no one else in the store but they could care less. Awful. Plain awful. If you desire a place to satisfy your ice cream craving on a pinch, this is not the place that will accommodate that. They just don’t give a crap.

Cheesecake tasted strange. Brownies stale. Cotton candy tasted like vanilla. No flavor. Freezer burn. Need to keep inventory fresh please.

I don’t understand how this place gets terrible reviews. I’ve been here a few times and have gotten great service. I’m not expecting a 3-​star michelin service from these kids, it’s an ice cream parlour everyone. Let’s remember that?
Cheesecake Fantasy is the combo of choice! Ice Cream is sweet and the people working there greet me and make sure i’m taken care of.

We are very excited about Cold Stone now that they have Skinny Vanilla ice cream (formerly Sans). And I wasn’t going to review this place because I don’t briefcase reviewing franchises makes much of a difference…
However, I am compelled so that maybe the manager, Olivia, makes some changes (although I doubt it based on countless other 1 star reviews and the continued lack of effort)
Usually, Cold Stone’s signature waffle scent draws you in, but here it smells like moldy waffle and you actually cannot wait to get out of there.
Staff is inexperienced and aloof. They kept asking each other what goes in some signature creations; they weren’t confident in what they were doing.
By the way, no napkins. They kept pulling bunches of the regular dimply napkins from small packs under the counter.
They also seem to have their own pricing system. Other customers noticed too and the employees answered with, «Yeah, our prices went up. «
Boyfriend and I each ordered a Like It (smallest size) and we paid almost $ 12! At a diff location, a couple of weeks ago, we ordered 1 Love it on a waffle cup and a Like it and paid less than $ 11…yup
And hey, guess what, no receipts! I stood there waiting for my receipt to see why we were charged so much and the girl looked at me and said, «What?» Then I saw their POS system and it’s sooo old! I doubt they could even look up old receipts.
We just left. Couldn’t wait to get out of that musty place!
Our ice cream didn’t even taste the same as in other locations. Boo for the terrible manager of this place. You obviously don’t care about the customer experience. You’re better off closed down.

This is pretty much the first and possibly only Unilocal review I have ever written. This is how much I was moved by the terrible encounter at this Cold Stone.
The main point is that I got there at 11:10 PM on Friday when they were supposed to close at 11:30. I was pissed.
Let me rephrase, I wouldn’t have been pissed if they explained that they were all in a band and had to leave early to play a show that was going to be their next big break. I would have gotten that and then probably gone to their show. I can support that kind of thing.
What I was pissed about was that they closed early and yelled at me to leave and threatened to call the cops if I didn’t.
I HATE EVERYONE THAT WORKS THERE… There was one nice girl. I hope she quits and finds something better.
To the girl with the bad hair cut: don’t be pissed that you have half your head shaved and no one takes you seriously. Just go 3 doors down and work at Crossroads Trading co.
To the guy that said he was married to the sloppy girl. You have made terrible choices. You chose more poorly than the Nazi in Indiana Jones and the Last Crusade who ages too fast after choosing the fancy cup.
To the non-​existent manager: Why aren’t you there? How did you become a manager? Do you understand what a manager should do?
I almost want to go back, order the most difficult ice cream, and throw it at them. But I won’t because I have manners
I sent a detailed letter to their corporate office and hope there are corrective actions taken.

I don’t like writing one star reviews unless they really deserve it. I think what is most disappointing about this location is the string of terrible reviews it has received and management hasn’t done anything to correct the problem.
To start the workers behind the counter didn’t care at all. They spent more time talking about who didn’t show up to work than they did helping customers. They acted like it was a huge inconvenience that people were there to order ice cream.
The male worker was an absolute joke. Grabbing toppings with his bare hands. He didn’t even fill the container, He didn’t put our togo orders in a bag or give us spoons and a dripping container. He then went to help other people without ringing up the order and didn’t do it until we finally to ask.
With years of previous experience in the service industry I don’t think I’ve ever encountered an employee who has cared less.

How do I say this nicely? There’s room for improvement?
First trip: They thought it was fine to serve me frost bitten ice cream.
Second trip: We very hopefully decided to give this place another try. When I asked for Reese’s pieces, I didn’t know that I was asking for the young man to grab the CRUMBS from the Reese’s container and DUMP them onto my ice cream. He didn’t even bother to check the dry storage for any whole Reese’s peanut butter cup. Then, he walked over to register and started talking to his co workers. He didn’t hand me the ice cream? He didn’t tell me the total and ask for payment?
Yikes… Third times a charm?

Worst service. Watched the male associate drop his fucking ice cream paddle on the ground and pick it up and use it again. Are you fucking serious right now? Poorly attired workers– the female had her hair in a pony tail but it was hanging all the way down her back– completely unacceptable. The male was wearing tank top, the way both associates were attired is against the public health code.
While we were still in line the male associate was in the back texting someone while there was a line to the door.
We left. There is no way we wanted to be served floor scoop ice cream with a long hair stuck on top and germs from cell phone usage in it. We chose McDonald’s ice cream over this location.
I know at a place like this you hire minimally qualified people, but they need to be trained properly and conduct themselves in a professional manner. Might want to have them actually study the freaking materials that you had to look over to get your California food handlers card and do things right the next time around.

Thx to Danielle and Rachel’s awesome customer service it’s now 5 stars!!! Such cool people with great customer service skills! Doesn’t take much to just :) and be cool. And that is exactly what these two girls did! Just super cool!!! Management should give these two girls a raise! Just look at my first review it was 3 stars now it’s 5 stars!

Terrible service, the gentleman that was assisting me had a horrible attitude, he was unresponsive and had a smug look on his face. Ice cream was sub par as well, it was pretty melted by the time it got to me. He barely broke apart the twix bars that he put into my ice cream. Management should consider removing him from their team.
My friend was served by a nice girl, he said that she was nice and easy to deal with.
Overall, I decided to write this and let my ice cream melt.