Centinela Feed & Pet Supplies

This review is for trainer Shannon Thiers. My husband and I met Shannon at another training facility, but she is now a trainer here and at Centinela’s Long Beach location.
We clicked immediately with Shannon’s bubbly, smart, and outgoing personality. She gave us extra time after group classes to show us some things with our lab puppy, and ensured that we understood what the goals were for her and that we were on the same page. She is all about positive reinforcement training techniques (please Google that if you want to know what the short term and long term effects of different types of techniques can be on your dog). She is someone who does this work from pure passion and love for dogs. We were not inexperienced in the world of training, and had worked with 2 other trainers previously. Nevertheless, we had a prong collar on our 89 lb black lab who was about 1 year and 4 months at the time. I wasn’t happy about it, but I felt very frustrated with him and had little time now that we had a second puppy on our hands. I was using the prong out of default. I also felt judged by other trainers for using it and that also made me defensive about the entire issue.
We decided to ask Shannon for a private consultation at our home and to look at both of our labs. With one visit, we changed the way we were walking our older labrador. By following Shannons recommendations, we were able to get rid of the prong collar in about a week.
Shannon continues to go above and beyond the call of duty that you would see from other trainers. She has made countless of recommendations to me (from our beloved dog walkers, Preferred Pet Pals, to stores, to vets) and given me a lot of advice (only when I ask for it!).
If you love your dog and want the very best care and attention given, I recommend that you connect with Shannon Thiers.

I think this place is great. The staff were super helpful. The quality of products are outstanding and the convenience of getting in and out are an easy chore!
They have sales that are equal to online shopping! That made me super happy during the week of Xmas.
They offer obedience training too. Good to know.
Keep up the good work!

First time I walked in here to pick food for our new pup. I asked the staff for suggestions and asked them to explain about each product they carried. She was very patient and answered all my questions.
Also if you sign up for their CF insider program, you get 20% off on all purchases which I feel is a great deal. I am feeding my pup Stella&Chewys and Taste of Wild, this is where I get the best price on both of them.

My cat and I come here very often. I have gotten everything I need for him and his brother from here. He loves his leash and loves coming here as he always gets treated with love. I recently purchased a cat tree which my cats love. Crystal was very patient with me and helped me pick the right present for my furry babies! You guys blow every other pet store out of the water! Thanks for making my journey as a pet owner an easy and pleasant one. We love you guys!

Im sorry Centinela, I really did like this place when I visited. I really wanted to support it as well and when I saw the 12oz bag of EOS treats I was a little un-​easy about the $ 15 price. Being an avid online shopper, I had to check Amazon before I decided to purchase. Unfortunately the price on Amazon was $ 6. Im sorry Centinela I really wanted to support. I should have asked if you price matched because if that was the case, I will start buying my dogs supplies there from now on.

Had a great visit the last time hubby and I were here.
Staff was superb. They greeted us in friendly tones and kept their distance from our pup, who was obviously getting quite reserved in such a new place. The staff was very patient with her and didn’t try to touch her or anything. When she started backing away, the staff also just nonchalantly backed away to give her more space. They even got a treat for our pup, as she was able to do a trick.
Clean store! Lots of good open space so you feel like you can take your time to browse. Lots of good options and variety on everything, too, from toys to collars/​leashes, to dry or wet foods.
Our pup dealt pretty well with the place, and the staff was very patient in dealing with her nervousness. It’s very far from where we currently reside, but they are a big enough chain that they had what we were looking for, as our local pet store didn’t have any (martingale collars with a clip).
Will likely be back if we’re in the area. I do like the sales they sometimes have! Not bad prices at all…

Jason did a great job helping me pick out the right food for my dog. She was having all kinds of trouble itching from a food allergy (from duck/​chicken) so he spent about twenty minutes picking out a single ingredient dog food (Merrick.) He was super knowledgeable which is what I expect every time I come to this store, and very patient as he helped me find the right one. Way better than the standard big box pet store (although the I think they are big box as well?) Anyway I couldn’t be happier with the customer service and knowledge base I get here. Thanks guys!

Ok seriously?! this place is crap. The service is crap and NOT helpful and their prices are above and beyond RIDICULOUS!!! I came in a week ago to get some Radcat and called them back today to ask to see if they had anymore in stock (Which FYI is WAAAY TO DAMN EXPENSIVE HERE!!!) GO TO ANAHEIM FEED STORE PEOPLE. WAY CHEAPER AND FRIENDLIER AND KNOW THEIR PRODUCTS !
Anyhow, I call to ask to see if they got in a fresh shipment and they put me on hold for several mins asking if I had bee helped. low and behold. a lady picks up and says they have NEVER had Radcat at their place and that they dont sell it there. I thought maybe she was new there and asked again. I know I got Radcat food there before. im not shopping here unless anymore. its better to just drive the extra miles to Anaheim Feed store on lemon for their better prices.

I prefer Centinela over Petco. My dog loves the Smoked Salmon Taste of the Wild. I used to buy Blue Buffalo, but my dog grew tired of it. Taste of the Wild is cheaper than Blue Buffalo, my dog is always excited to eat and she seems healthier and happier. I even pump a little fish oil on top of her dry food to keep her fur coat shiny.

I have been going to this store for a few years now and have never experienced anything other than great customer service. We are normally greeted as we walk in the store and asked if we need any help. The staff members are friendly and enthusiastic and are clearly animal lovers who interact with the variety of pets who come in to shop.
On the rare occasion that they don’t have an answer about a product, they will try and get it for me. This store has a huge selection of dog foods and treats. My dog has a ton of allergies and there is still a decent selection of treats here that he can eat. This store has a really generous return policy, so if my picky dog won’t touch something I buy here, I can take it back and get something he likes. No hassle or problems at all.

Pricey, but the employees are very knowledgeable, helpful and friendly. Worth the extra couple of dollars.

I’ve been a fan of Centinela for a while now, but am just now getting around to writing a review! I used to live in Costa Mesa and this shop was my go-​to for snagging everything I could possibly need to take care of my, then, puppy. I have to say the best thing about Centinela, however, is their training staff. Shannon Thier was our trainer for basic obedience class. I came into it thinking I’d just be learning how to teach my dog to sit, stay, and behave. I did learn those things, but more importantly, my boyfriend and I learned training skills that we continue to implement to this day with our dog.
We cannot say enough good things about Shannon Thier! Not only is she extremely knowledgeable, she is compassionate. Outside of our class, she made herself available via phone, email, and text message, offering advice, tips, and — most importantly — encouragement. Our dog had severe separation anxiety and dog reactivity, and with her guidance, he’s now comfortable everyday when we leave and is learning positively everyday how to be around other dogs.
Even in a class of several other dogs, each with his/​her own weaknesses and strengths, Shannon offered great attention and detail to our puppy’s specific needs, catering and tailoring her lessons to meet every dog and dog owner where they were at.
Teaching dogs new tricks is easy; teaching people new tricks … not so much. She has taught us that the path to a happy, healthy, confident dog starts with the owners. Not only that, she has equipped us with the mindset we need to be good dog owners. Nearly 3 years later, and I am still so grateful I signed up for a training class at Centinela. Shannon has encouraged us to think creatively in our training and has provided us with the skill sets we need to continue to train our dog for the rest of his life. We are grateful and indebted to Shannon for helping to give our dog a great start and highly recommend her obedience class to any dog owner I meet! Booker & I LOVE Centinela and Shannon Their! Here is a photo of Booker doing one of his amazing tricks that she taught us :)

I’ve been a loyal customer since this store opened but the service is no longer what it used to be. When I sent an email to the corporate office hoping the owners would read it, a «Manager» named Ryan called me back and I was not happy with his unapologetic call. The assistant manager at this store needs training. I am no longer going to shop here nor endorse this place. There is way too much competition at the same price for online pet food and supplies.
DANIELLE, you were great today. Find a better place to work where they will appreciate you.

This review is for Danielle in particular. I came in a week ago to get some more info on feeding my kitten a raw food diet. I had done some research online, but I was also apprehensive to go off of what the internet was saying. How could all of the big dog and cat food brands be wrong? Well, I suppose that’s like saying, how could the government be wrong??? Ha ha.
Danielle greeted and helped me immediately, and what followed was an hour of cat nutrition 101. She got me so pumped on taking care of my little «fur baby’s» health, that I could have stayed there all day. I could tell she genuinely cared about animals AND their owners. It was probably the best customer service experience I’ve had in years, if not ever.
Not only that, she introduced me to half a dozen other things that I could take home for my kitty. I’m usually very tight with my money and when I left, I was walking out with WAY more than I had anticipated spending.
Someone get that woman a raise!!! Thank you Danielle. Ludo is loving his raw Rad Cat diet!!! :)

The staff tries hard, but there is something not quite right with the corporate office. We try to support a local business, but why are they not trying to get more with the community?
Many pet stores are supporting pet adoptions. Not this one.

They have many NATURAL REMEDIES to keep your pets healthy. My older cat had sensitive bleeding gums that the vet could not cure with regular cleanings, so he suggested major surgery and said all of Cuddle’s teeth should be pulled! I could not believe that there was no medication for curing gum disease in cats.
A friend suggested I inquire at Centinela Feed & Pet Supplies, which I had never heard of prior to this first visit. I asked the lady at the check-​out stand and she suggested a product called «PlaqueOff». I gave it to him once a day and saw improvement within a month and the entire condition cleared up within 5 or 6 months. I was SO GRATEFUL.
Since then I have shopped at this store regularly. They have healthy remedies for all sorts of conditions so I have helped my kitties stay healthy with much fewer visits to the vet. Their prices are lower than PetCo or PetSmart. This a FANTASTIC store for pet lovers because their staff is very knowledgeable. They truly care about animals.

Better than Petco and Petsmart in my opinion. Most of the animal food they carry is grain free, which shows they actually care about the animals. Animals are carnivores and should not be eating that shizzz. Anyways, they have great staff. They seemed so knowledgable and really interested in your animal. I bought a harness that was too big and came back and had no issues with an exchange and didn’t even have a receipt.
Definitely a life long customer!

Super amazing ! Today was my first time here and I was amazed by all the things I got for such a low price! I got the best costumer service by Danielle and Heather ! Heather really related to me since she is a cat owner and she provided me with the best cat food and treats for my cat! She is really an expert and knows her stuff! Danielle was super friendly and she is an expert on dogs but she knows her stuff as well on cats! I am very pleased with this pet store I will no longer go to petco or pet smart since this is and for now on be my favorite pet store to shop for my cat!

All ways helpful knowledgable and friendly !! Very informative for fleas Hungry Dog, his Teeth & treats! Love this place always a Smile & a welcome Greeting!!!

Great store!

Great selections!
Great customer service!
Great prices!
Did I say it’s GREAT?!