Bally Shoes

My sales person Heidi as promised called me back once there’s a great promotion and sale. I’m in the market to purchase a lux tuxedo shoes and fell in love with a pair of Bally. If you are in the market to purchase some nice pair of shoes or clothing I’d recommend coming to the renowned international sales hub South Coast Plaza’s Bally.

I am writing because I have been very frustrated with the level of customer service I’ve received from this store in particular. On December 27, 2015 I went into the Bally location at South Coast Plaza. I was looking at their men’s shoes and found I pair that I liked for an upcoming event last weekend, 1÷9÷16 but I was a little unsure. When I asked for my size they said they did not have my size in the store so I took that as a sign maybe it was not meant to be. The Sales Agent convinced me that she could get them in short order and they would be shipped directly to my house.
On January 5, 2016 someone called from the store saying they had the shoes in the store. I replied that I thought the shoes were being shipped to my home. She replied, «oh yes — we can do that.» She said nothing else, did not say anything about how it was being shipped. Then on Thursday evening I received a notice on my door from UPS saying that they required a signature from someone over the age of 21. I spent the better part of the evening trying to change the delivery address, sign for it online or try to find a soluton — no luck. Then Friday I was at home until 11am and back by 4pm only to have missed UPS and received another notice. I called this time and spent 45 frustrating minutes on the phone with UPS and they would not do anything — their response was they will attempt re-​delivery on Monday and then hold the package for 5 days before returning it to the shipper. In order to pick up the package I had to drive twice as far as the store was during «normal business hours» and they refused to return the package immediately or redirect it.
So I called the store after that and was told oh yes, we always require a signature — I’m sorry we were too busy to tell you that. The sales person agreed to call UPS and try to redirect the delivery address for Monday and call me back. I thought that was acceptable. Then she called me back at the end of the evening and told me she was too busy but would call tomorrow morning and then call me back. At that point I also asked for the manager’s name and to have her call me. The next day I waited all day and no one ever called so at 4:45pm I called and spoke with the assistant manager who did not listen to a word I was saying, kept interrupting me and then hung up on me. When I called back she did not answer the phone so I called from a different number and guess what — she picked up on the 2^nd ring.
I spoke with Nancy Perez, store manager on Monday explained why I was so very frustrated with the store and customer service. She guaranteed me that the package was redirected to my office and would be delivered today. Well surprise surprise, I happen to be home in between appointments and guess who shows up — UPS with my package, it was never redirected. I am very lucky I happen to be here. I asked about the re-​directing of the package and the driver said ther was never an attempt to re-​direct the package. I have bought several gifts at the Beverly Hills store and never had a problem until I went to the South Coast Plaza location. I will never shop at that store again and I don’t know if I will ever buy another Bally product. Sometimes just saying I’m sorry is simply not enough and I am sure this rant and frustration of mine will go unanswered.
Buyer Beware and certainly DO NOT ever buy anything that requires them to ship something to you.

I must preface this review by saying that I liked Bally’s understated style and my first two experiences at the store were pleasant.
After my attempt at returning an item, however (only three days subsequent to its purchase where they were closed for renovations on one of those days) the name Bally evokes a rancid aftertaste. You’ll understand why I have chosen such strong language after I take you through this experience.
I walked into the store on a Thursday evening and approached an SA to let her know that I was there for a return. I have even re-​packaged the item in the exact state as when I walked out with it the first time, in its box in the bag with the ribbon tied in a bow. This was not necessary, but I wanted to present it in its original, undiminished condition.
I told the SA that I was disappointed with the quality of the product for two reasons: 1) The flap over the bag was uneven, with one end resting a quarter of an inch lower than the other. On a small structured bag, this becomes quite noticeable, and 2) one of the folds at the bottom already had a half inch crack and it was also apparent that the factory attempted to disguise it with paint they used to finish off the edges.
The SA went to speak with the manager. After a few minutes, the manager approaches me, without saying hello, and bluntly asked me what was wrong. This was very disrespectful but it gets much worse. As I repeated the same reasons above, I was suddenly startled by the SA laughing uncontrollably. The only place I would ever expect this kind of sophomoric behavior is. .. actually, nowhere. I turned to her and asked what was funny. She gave me a vacant expression and managed to respond with, «huh?»
With both Bally employees standing within two feet of me in this most atrocious display of customer DIS-​service, neither had the discernment to apologize. Instead, I received a sterile silence at which point the manager just walked away with the merchandise.
I am still so shocked by how comfortably brusque both women were. It was like a casual day at home for them. This type of unfounded arrogance does not belong anywhere and is certainly not appreciated by potential patrons of an already struggling boutique. I was willing to over-​look some flaws in craftsmanship and consider another piece, but I will not shop here nor at any other Bally again having gone through this calamity.
Receipt Transaction number T01/​166 512 C15334 time stamp 18:12 7÷30÷15

All the sales associates were extremely polite and helpful without being too aggressive. Great customer service paired with great product = Customer for life. Cheers.

My wife tried to return something 14 days later and Albert, the rep would not allow the return. On the back of the sales receipt it states that they have a 14 day return policy.
The manager, Nancy, was out of town, and was not reachable.
We attempted to call Bally’s customer service number but their mailbox was full and was unable to accept any messages.
My wife decided to call her credit card company to file a dispute, and upon hearing that, Albert suddenly changed his mind and stated that he could help by letting her exchange the wallet for something else. However, any difference in price would not be refunded. How come they are willing to change their policy all of a sudden?
We sent a complaint to Bally corporate, but let’s see if we hear back from them.
Going forth, we will never support Bally and we will go out of our way to tell our friends and family not to shop there ever again.

Exceptional service, only in Bally of SCP!
All the sales associates greeted me or asked me if I needed help. I was overwhelmed by their willingness to help. This is something new to me!
I was approached by an Asian sales associate while I was browsing for sneakers. He was very helpful!
Will come here again just to browse and meet the friendly sales associates. Such a great shopping experience!

Looking for a good pair of dress shoes, I came here after I saw their store display even though I had other brands in mind. The sales associate assisting me, a younger asian guy, was very helpful and gave honest recommendations about which styles he likes and doesn’t like. I did choose ask to see a pair of loafers, but when I tried them on they were extremely slippery due to their wooden bottom. Although I ended up buying from Ferragamo instead, I was impressed by the great service and the quality of their shoes, which are made in Switzerland. Bally is clearly a solid option if you’re in the market for a good pair of shoes.

Service is 5++++ stars, especially from Nancy. They are starting to get some younger looking shoes that rock! Super sexxxy platforms that are gorgeous and under $ 600. I have crossed the Christian Louboutin threshold, so yes, $ 600 seems like a bargain to me. They still have some of the old school stuff but it is worth checking out.

Great service, super cute shoes, and good sales. Even their full-​priced stuff isn’t too bad.

Exceptionally friendly staff, looked a bit lonely due to the lack of customers. Jennifer is very nice and well-​informed. Prices are on the high end but everything is very well-​made and deserving of said pricetags, unlike other brand’s logoed-​out crap (i.e. Gucci’s $ 300 rubber sandals). Biannual sales are good, with discounts ranging from 30−50% off.