AutoZone

I first went to Costco to buy a battery. Number one, they don’t install it for you, number two, they didn’t have it in stock. I would have had to drive to the I.E. just to get a battery? No way! Went to this Autozone since I had such a great experience last time (at a different location). Ignacio, was a total gem. He educated me on car batteries, made recommendations on which one he thinks and why. He asked why do I even think it’s my battery that is the issue and he helped me installed the car battery. I was so stoked! Totally made my day better! His great customer service truly made a difference in my day and my experience! Thank you Ignacio!!!

I will be back with the details as i refine the wordings.

My car wouldn’t start so I had my car towed down the street to this auto zone location. I bought a new battery and after Christian installed it for me my car still wouldn’t start. Christian brought his manager in and after they tried a few things they found out that it was my starter that was the problem. They referred me to a place that could install the starter for me at a discounted price. Another guy that works there (that used to work for AAA) jumped my car so I could get to the auto shop they recommended. Their customer service here is awesome and much appreciated! I will come here again as long as I live in Costa Mesa.

I was on a trip from San Francisco. My axel started making noise on the way down. I called in and they had a spare one on the shelf. As soon as I turn into the parking lot my axel broke. Brandon helped me and even called a mobile mechanic to help me at 6pm on a Friday. He was very helpful and even threw in some gloves. He went above and beyond. You don’t find knowledgeable people like him working retail anymore. Brandon and his crew should have 6 stars and hope management is reading.

The manager Brandon is the most amazing person ever. He saw my friend and I broken down when he was on his way home and stopped and helped us for over an hour and saved her thousands of dollars. He has amazing customer service and a heart of gold. His parents should be proud and auto zone should be proud of having such a special employee. He was so kind and patient and believe me her car is a hot mess but he got her up and running and back safely on the road.

When I went in I wasn’t very knowledgeable about my situation and a gentleman named Brandon aided me. When I say this man exemplified customer service it still doesn’t do justice. He took time to asses diagnose and refer me to get my situation corrected without making a penny off of me. To his benefit he received this review which is far more beneficial to him and his establishment. Excellent staff and absolutely will recommend and do business with him. Thank you Brandon and team.

Terrible. My husband went in to get a battery for our car remote. They didn’t have anything to open up the remote to see what kind of battery he needed. I didn’t even bother to go in. Lame service.

Great customer service! Thank you to Bobby V for replacing my break light. He was extremely diligent. especially considering the complexities of a VW (it was layers upon layers to get to the light bulb).

Color me confused, I have no idea how an Autozone averages 4.5 star rating on Unilocal.But I will say there was plenty of parking, the aisles were amazingly clearly organized (as in I didn’t have to ask anyone for help or wander around aimlessly) and the service was quick and friendly. I was in and out in 5 minutes for license plate bulb replacements.

One of the sales representative name Bobby he’s the one who help us last night and also help us fixing our car… This place has really good man working for them… Good job guys

Awesome guys here, very helpful! Awesome guys here, very helpful! Awesome guys here, very helpful! Awesome guys here, very helpful!

Believe the hype. This place is a cut above most retail stores.
One of the sales clerks advised me on which grade of motor oil to buy, and he was right on the money. Then, Brandon B. let me know that the Valvoline was superior to the brand I was about to buy and it was on sale, so he went and got it for me. He offered to lend me a funnel, but I wasn’t going to add the oil right then and there. He then insisted on giving me some napkins, which I later needed when I stepped on some gum at another store’s parking lot!
The next time that I need to order an auto part, I’ll give them a try. I certainly won’t go anywhere else for auto supplies.

My Co-​Workers and I came here after getting in a car accident that took out our cars side review mirror and we needed a temporary fix to be able to drive the car back home without causing any further damage. We walked in obviously frazzled from the car accident, and the employees helped the situation immensely by being beyond attentive, helpful, and sweet.
They recommended a tape that we could use that did the trick, and we were back on the road within 10 minutes of our visit. So awesome! Brandon the store manager in particular was the most helpful. I will be using AutoZone for any further quick or big repairs I need for my cars and I will be recommending them to all of my friends as well.
Thank you so much AutoZone, you saved the day!

I have never received such great service at an auto parts store. Brandon the store manager went above and beyond and further yet! I went in for a simple oil cap and came out with a boost of confidence I have never gotten from an auto parts store. I just moved here to Costa Mesa and I will definitely use Autozone for every part my car needs. All store managers should be like Brandon and I think Autozone should use Brandon as their trainer for all stores better yet make him a district manager. Autozone would truly benefit from Brandon’s skills and mannerism it will make Autozone the number one parts store for all cars!

Love this Auto Zone!!! I came here again, but this time for replacement windshield wipers! The manager was great! He recommended a set of wipers and how to maintain them so they last a long time. He helped pick out one for each side that fits my car!
Also, he took the time to put them on for me! A++ experience again!

Rockstar team! Brandon B. didn’t hesitate to help as my boyfriend learned what seemed to be a headlight problem turned out to be a bad fuse… after purchasing a pair of headlights from this location; an issue quickly remedied by Store Manager Brandon B.
Now, rather than pay for lights that aren’t right for his Fiat as well as the correct ones, Auto Zone returned and refunded the incorrect part. While the headlights perfect for the car model costed $ 25/​ea (rather than the $ 10 pair that fit with some wiggling) and $ 4 worth of spark plugs totaled out to more than expected, Brandon’s help and expertise was a time saver and very appreciated.
We showed up thinking a cheap headlight would do the trick, but we left with fully functional fog lights, a working cigarette lighter, and two operational headlights (that weren’t «too yellow»)…totally satisfied with this location and Brandon B.
Josue and the other gent working did not stop helping people the entire time either – a true sign that you WILL get the help you need to get your car going if these guys can do anything about it!

Awesome service! Brandon, the store manager, is very attentive and helpful. He also provides great tips for the type of work. He’s also bi-​lingual so its a plus for the community.
I also interacted with Jose. He was also a great help on my visit. These guys make sure that you leave with more than what you came for.

I was just at the flame broiler near this location and polly was on her break but since I plan on changing my oil this saturday (2 days from today) I asked about the synthetic oil specials. She asked about my vehicle and gave me a lot of good suggestions off the top of her head. That is why I’ll be back!
Thank you polly!!! She is passionate about her job and I appreciate that.

Okay I went to this AutoZone today looking to find the right snow chains for my tires. The staff were very friendly, very helpful, even used a few manuals and showed me everything I needed. They’ve explained the differences in the quality of the different chains and also explained to me some of the technical aspects. The only problem is the actual chains I needed were not in stock. I think what’s going on here is this: a wealthy neighborhood so there’s a lot of shoppers who want to go skiing and bought up all the snow chains already. Otherwise seems like a pretty great store, but just didn’t have the item I needed today!

I had no idea this type of customer service still existed! Brandon is amazing. He patiently answered my novice questions, provided me with honest recommendations about what to try, and when those did not pan out — he actually CALLED a local mechanic to assist me and, since it was minor, they did it for free!!!
I highly recommend this Autozone!!! Best. Customer. Service. Ever!!!