Amber Marine

Rip off. They tried charging me extra even after the original quote and stated they couldn’t get a hold of me so they fixed it anyway. Don’t get your stuff serviced here, while at the same time they over price for parts and labor.

Purposefully hooked up our carburetor wrong!!! We made an appointment to take our work boat in because it hadn’t been used in 5 years, we had to cancel the appointment (mind you before the date arrived) because it is a state boat and the PO didn’t come in on time. Once the PO came in we made the next appointment and arrived 15 min late because I took us to the wrong boat repair shop. The guy was totally pissy and rude to my student that had set everything up, to the point that I had to step in so the guy would stop talking and get on with his job. Repairs took 2 weeks and over $ 2000 and when we took the boat out it kept stalling out. The guy was so rude and bitchy that we didn’t take the boat to him and the next guy (Maurer Marine) charge $ 50 and said the carburetor was hooked up wrong. After that everything ran great. You can’t tell me that a guy who has been working on boats for as long as he has and fixed everything perfectly, along with rebuilding the carburetor, doesn’t know how to hook one up properly. He was pissed off at us because in his mind we kept making appointments and not showing up and this is how he got back at us. Unfortunately for him we have several boats and not one will ever be going to his shop again. He is loosing out on 1,000 of dollars every year that we spend maintaining and fixing out boats.
From the other reviews it seems like if this guy likes you, your golden. if not then expect to have crappy service and repairs.

Absolutely the best outboard motor service! Professional, very knowledgeable, busy shop quality workmanship on my past two repairs. I’m kinda new to the area but definitely coming back! Good prices, going to get my new Tohatsu 20 here this summer! Cool shop, nice guys, keep up the good work!

These guys are a joke. We took our small outboard motor in looking for a simple tune up. On the phone they told us $ 79. We get there and they pull it out and say it’s gonna be $ 90. We were in a rush and asked if we could get it back in a few days…“of course not, unless we expedite it for $ 110 an hour”.
I could have lived with the fee but then they opened it to find it was dirty because it had been sitting in a garage for 3 years. They all gathered around to discuss how dirty it was and then said it would be at lest 3 more weeks because it had dust in it. Literally, the next mechanic we took it to blew out the dust in a matter of seconds.
All together they were rude, unprofessional and totally tried to rip us off. I would never go back and never recommend these guys to anyone!!! Save yourself the time and money– go somewhere else!

I notice the reviews swing from low to high here. Here is my honest review. I have been using Amber for years. The owner Brad is honest and helpful and will go out of his way to refer for other marine needs. The reviews about backward shop, poor customer service, and bad info I may be able to shed light on. The shop is older and has another shop across the street. Nothing fancy, its motors guys! They do tend to get busy because they offer a great warranty and do a good job. Sometimes I admit, they have been remiss in calling and updating. This is an old school shop and runs that way. The pricing is very fair. I recently needed my inflatable to go in for outboard repair and since it stays with my yacht I don’t have a trailer. It’s a center console. They loaned me a trailer at no charge as long as I signed a release. That’s fair. This totally helped me out. I have one motor in with them now and already got my inflatable back. I got it in the water and it wasn’t running properly. I called them and Jaime said he would come to me and fix. When he came it was almost dark. He is a true professional though and worked on it until it was fixed. Runs like a top now. Here is the kicker. It was not anything they did but he fixed it anyway. i felt bad and said you came after hours and this was not your issue. He said that regardless, it was mechanical and they warranty for mechanical for 30 days after returned. I was shocked and pleased.
Don’t expect social hour here. These guys are serious about their work. I feel bad for the guys who were not happy here, but honestly don’t get it. Let me be clear, I have no connection with this shop as so many businesses write their own reviews for their benefit. I just call ‘em like I see ‘em as you can tell from my other reviews. There is no other place I would go for my outboards than here.
If you are a serious boater then you probably already go here. If you are new, just tell them and ask them to explain things to you. If you are not happy with anything ask to speak to Brad and he will make it right.

I thought I blew up my motor for sure last time I took my boat out. But I was wrong. I brought it to Amber marine and they took AWESOME care of my boat. Not only did they repair it. They done it quick and kept me informed the whole time of what it needs. I can only speak for me but I will be taking my boat and future boats to Amber marine for service. Thank you brad. I had a wonderful weekend with my fam out on the boat last weekend.

I needed a motor for my business on the hurry up and had bought from Amber Marine in the past. What I really liked was that they answered the phone at 9:00 AM when they don’t open until 9:30. In short they had the new motor I wanted in stock, and had it all set and ready to go when I got there two hours later. Now here is the capper. The motor needed a small adjustment after I used it so I brought it back unannounced. I pulled up and Josh right off the bat put it in the tank, fired it up, made the adjustments needed and had me on my way in about 15 minutes! Great service! I will be back.

Danger do not take your boat to Amber marine! t the worst customer service!!! i made an appoint 3 weeks out and my boat sat for 3 days with a shitty master lock on my trailer no security fence and no calls on progress. the shop is a hang out not a place of business and they act as if there doing a favor uneducated country bumpkins run this place i got my boat back before they could touch it and they said or ask nothing
Great web sight dont be fooled
Its a swindle waiting for you

My husband and went into Amber Marine to buy a new engine. The staff was very helpful and knowledgeable.
They also had the best price. Thank you Amber Marine…

I went with my Dad who brought in an engine to Brad that needed to be fixed. I work for him so I was responsible in finding the best mechanic! Brad was awesome! He was very knowledgeable, helpful and took the time to explain to my Dad what needed to be done. After the work was finished, the boat ran AMAZING! Thank you Amber Marine! Just in time for the boat parades!

Great place for service. The crew is helpful and very knowledgeable when it comes to outboards. I had mine serviced, the estimate was right on and the work was done in one day.

The worst customer service I’ve ever encountered, every employee here treated me with disrespect. I wouldn’t recommend these guys to my worst enemy. Not only did the uneducated staff sell me a dead car battery they knowingly did so. They lied to me that it was a good marine battery, turned out it was a dead car battery.

Very helpful. Large selection and good price. They even talked me thru a tricky install of an engine on my sailboat. Their shop is a little hard to find, but worth the trip.

I have been sending my outboard to Amber Marine for the past 4 years and they have always taken great care of us. Never been stranded on the water or had to cancel a day due to mechanical issues. They keep our boat running. Amber does great work at reasonable prices. Just recently had our Factory 50hr Service and recieved a 20% discount! Thanks Brad!

I was referred to this long established service shop sometime back. Picked up a pretty darn good deal on a used engine years ago. I decided to buy a new engine for my bigger boat last week, because they matched the internet prices I found. Thanks folks for all your help!

Terrible customer service! You get better customer service online! Buyer beware of used engines! They say they have been in business for 28 years, you think they would have learned customer service by then. I’m sorry, let’s see what we can do to get you going’ goes a very long way! Instead, you get insulted by their uneducated staff about what «I» supposedly did? I know what I did do, I went to the wrong place!