The UPS Store

I processed a return and was given a prepaid label. I taped the box up and took it to the store. I asked to get a sticker for the shipping label and I was told they did not have any, and I needed to buy tape. The shipping label holder (sticker) is listed as a free item on the UPS website. I told them I would not buy tape, and left the package at the store, with the label. As of today, the package has not been shipped. I assume they have taken the contents home to use in the sweet pads they own and paid for with the money selling all that tape.
I contacted customer care, and the store. No reply. So I contacted the company I bought the package from. They refunded my return.
I trained the commercial team for their competitor for 5 years in 30 countries, so some points of clarification on this sticky tape issue:
1) They need to have a sticker to store the shipping label for international shipments. Many countries need to be able to access the airwaybill, the invoice, and the terms of sale/​carriage for the shipment to make it through customs. This can only be done with an adhesive container for a label so that the papers can be pulled out by customs without need to open the package. So they were either out of them (not likely), or lying.
2) Many countries REQUIRE the boxes be open when they are dropped off at the counter so employees can check for bombs, or contraband. The liability of taping boxes that was claimed to other customers is just not true.
3) Even if the owner REALLY was afraid of some liability, there is nothing stopping them from providing tape to customers. An exceptionally cheap product much below the cost they charge for the tape at the store.
4) UPS has the lowest cost per shipment of all major express delivery companies, yet this store thinks it cannot afford to provide tape despite the fact that their competitors can.
With these facts, it is my opinion that the tape policy this store has is just a ploy to sell extra accessories and increase their profit margins. I doubt my review will change anything because it surely is a boon to their bottom like. I just hope the rest of you customers consider use of this store.
After this experience, I will opt to schedule a pickup for my packages rather than drop them off at the store.

What is going on with UPS these days? We’re been waiting for a time-​sensitive package for FOUR days now (past the delivery date) and can no longer use $ 1700 worth of video and shooting equipment we needed for an important shoot.
We are never using UPS again. What a joke.

I don’t know what’s wrong with all these people leaving bad reviews, and about stupid stuff. I had a great experience at this store. The staff was friendly, helpful and knew what they were doing.
While I was there I even overheard a customer complain about having to buy a roll of tape for their prepaid label and at first I thought it was a little silly too, but then the employee explained that any kind of prepaid label is supposed to be ready to go when it is brought in. They, the employees, are not allowed to tape them because then it becomes some kind of liability for the store, a risk, and I can understand that. The employee also mentioned that they don’t get paid anything for packages that are prepaid. UPS gets all the money and the store just gets the hassle of dealing with hundreds of packages a day that they don’t get a cent for. Not to mention the people who throw a fit about tape because they can’t read instructions that clearly say that the owner of the package is to affix the label to the box/​bag. It does not say take your item, label and an empty box to the store and they’ll take care of everything. That’s like asking the employees to help you out in exchange for nothing, which is like trying to pay for gas with Monopoly money. Come on!
Anyway, this is a great place to ship your packages. They can send it UPS or USPS which is awesome and they package everything with great care. I highly recommend shipping with them.

Bad bad staff. They steal your packages and mock customers openly to their face.
While I was in line an old woman came inside with a package that was accidentally delivered to her (she was being nice, making sure it got to the right address). The kid behind the counter was rolling his eyes and making snide remarks directly at her, and when she left he proceeded to rant to me about how dumb she was (with other customers in line). I gave him my package to ship, made sure it was processed and put in the back with the other outgoing packages, then I told him that she was just being nice and it was extremely unprofessional of him to be doing any of this, and maybe he should take this into consideration. (At this stime I started recording with my cellphone, discretely). He sarcastically thanked me, then started ripping into me on a very personal level, escalating internally until finally invited me to leave the premises… immediately. (I was extremely calm this whole time, recording the whole thing, and he was getting extremely flustered, taking in circles). He kept escalating and threatened to call the police (for me asking him to be more professional, haha)… wait it gets better.
I let him know I was recording the whole thing and that he should be thinking about how to explain this to his boss. I left the store, drove across the street and called corporate UPS to see what the owners name and number was… at that time I realized he had my package and might do something to it, so I drove back to the store, just as I pulled up I saw him leaving out the door… WITH MY PACKAGE IN HIS HANDS! (No delivery truck in sight, no other packages, no reason at all to be leaving the store. it’d been over an hour since I was there). asked if it was my package and he stumbled on his words, so I grabbed my package from him and asked what the hell he was doing… no response for a while, then he started saying he was bringing it back out to me (really? I wasn’t even there yet when he came out. he must be telepathic). I drove off, my package in hand, called UPS Corporate, explained the whole story, and that I had it all on video. They said it’s very serious and the owner would contact me very soon, probably the next day.
I’s been 5 months and still no contact. Kid is still working there — I do other business nearby. I use the UPS store in Philomath (different owner).
Stealing USPS mail is a federal offense — but I guess the owner of this UPS store doesn’t think it’s a big deal.

The staff here are very rude and don’t respect the policies of UPS.
Despite the email I received from UPS saying someone other than the addressee can pick up a package if they have the tracking number, the staff here refused to hand it over. Instead they mailed the package back to the sender. We tracked the package to the UPS distribution facility in Albany and they kindly handed over the package right away.
So, this location needs to get their policies straight with UPS, and they should definitely not be so unyielding and discourteous when I have email proof that UPS permits package pickup in that circumstance. Don’t use this location if you think your package pickup is going to be the least bit complicated!

Don’t believe the sign on the door that says they open at 8:30. I waited around for 20 minutes, then went to FedX. I recommend going to FedX first. No stars for you!!!