Northern Illinois Fence

The two stars are only because the one man who installed our fence in two days worked his butt off to get the job done, working 10 – 12 hours a day! Customer service was awful as both my husband and I had to make multiple calls to get a date set for install and the woman we spoke with was not friendly. Both the man who came out to give us an estimate and the men who came out to mark the fence lines did not clearly communicate what we needed to do our our end, such as get a county permit and stack out the fence lines ourself! The whole process took 3 months from start to finish and we ordered the basic chain link fence, it may had taken even longer had we not called multiples times asking for a date. I would not recommend getting a fence from this company unless you are willing to deal with difficult people in order to get a quality fence. (excluding the installer who was a very hard worker who likely does not get paid enough)

Our experience with this company has been AWFUL. After pre-​paying the balance in full, they have left our fence unfinished, mismatched, scratched, and uneven. The company did not supply the crew with all the correct materials or sizes needed for our custom job. As a result, our fence is «pieced» together and still unfinished. My husband even had to re-​dig some of the post holes (while the crew sat in the truck) because the subcontractor boss told the young men working on our fence to NOT correct the post holes (they dug the post holes too shallow). So my husband had to do it. Although the young man (subcontractor) did his absolute best to finish our fence later on and really tried to help us out, it comes down to the fact that Northern Illinois Fence did not provide us with a quality product or service. They certainly wanted our «custom» job but didn’t seem to have the «know-​how» when it came time to install it — and we were very specific as to what the end product was supposed to look like. As a result, our fence is now unfinished. WE will have to install one of the posts and gates on our own as well as spray paint one of the panels (they didn’t have the correct finish in the warehouse so brought a panel with a mat finish for us to use instead). Even now, the fence is not secured to the stone pillar (we will do that) and there are panel areas and posts that are not stable and are also uneven — it’s endless. We will need to install a lot of bushes and tall grasses to hide our expensive experience with this fence company.

Scheduled someone to come out for an estimate, I got sick and rescheduled, then they called and they rescheduled… no show! Really!