Pet Club

The Pet Club in Corte Madera is my #1 stop for pet supplies for years.
I was in this afternoon waiting in line behind two young girls, maybe 13, buying 2 goldfish, a small aquarium and gravel. The charge came to within $.60 of the total cash on them. Ethan was the cashier and as the girls checked their other pockets, seeing they were getting nervous, Ethan said don’t worry and he pulled out a dollar to cover. The girls were happy. I said to him «good job doing that». He said «what’s a dollar to make someone happy».
It’s only a dollar but he could have said return an item. Ethan, whom I have never met, did the right thing… Small gesture that says a lot about the individual!

If you have a pet and go to any other store other than this place, you are wasting your money. I am able to get great prices on dog, cat and bird seeds for the yard. I would spend 20% to double going to the big box pet stores, I can never turn back.
Example: The ever clean Litters would go at pets mart or petco for $ 18-​$ 20…this place you can grab it for $ 11 on sale! Right there is real savings.
The shelves are always stocked to the brim with everything, the crew is super nice, and they get you out the door quickly. I don’t get these other Unilocalers saying they are rude, some folks need to check their attitudes. I have overheard several snotty customers… not cool.
I have a bunch of fur babies so this place is a must. Good selection of toys, natural foods as well as bargain brands. Why waste good money you worked hard for.
More money for toys!

A find — really good selection of top quality products for my happy rescue kitties, plus toys and treats. Prices are hands-​down the best I’ve found in Marin, and their hours are terrific — very accommodating for those with longer work days. Have only had to return an item once in 4 years, and they were very gracious about it. Once you know what’s where, it’s easy to zip in and zip out fast. And it’s reasurring to realize that you’re not the only completely pet-​besotted person in town!

I have been buying dog food and pet treats at this store for several years now and they are hands down the least expensive dog food store in the county! This place is nothing fancy and does not take credit cards to keep their costs down. The service is acceptable and the savings are well worth the drive out of your way. I’ve also seen signs up for low cost or free vaccinations available several times a month.

Maybe it’s because I’m now a dog owner and so I was blind to these types of businesses before, but I had no idea that this Pet Club existed! What a great discovery for all my pet shopping needs!
Although it’s located in Corte Madera, it’s a little bit off the beaten path. You won’t see it while driving down Tamalpais Drive, because it’s in the back of a shopping center parking lot (behind the big town park). But once you do find this spot, you’ll be in pet heaven.
First of all, this place is HUGE. And second of all, there’s rarely anyone in here. Imagine shopping at Costco but with no lines, plenty of free parking, and friendly service staff to answer all your pet supply queries. Oh yeah, and they’re open until 8pm!
I’ll definitely be coming back her for all my pet needs (whether it’s food, leashes, or toys). Pet Club has got you covered!

Good prices and wide variety of foods. Way better than Petco! Staff is friendly but sometimes unhelpful. I think they hire mostly high schools students that don’t necessarily have a lot of knowledge about their products. However, if you know what you want, this is the place to go. I do all of my pet shopping here and am never dissapointed

After many more visits to Pet Club, my feelings have done a 180. As I’ve said in my previous review, I don’t mind the unassuming, warehousey atmosphere. Actually, part of me prefers the no-​frills approach, especially if it leads to cheaper prices. After having been to several pet stores, I do see that many of their prices are cheaper, and I find myself returning for that reason (as well as the closeness to my house).
The negatives continue to be: Why can’t I use my credit card? Alright, you’re trying to save money on transactions. But then, how about a membership card?
The biggest turn around is on attitude. Several times I had experienced poor customer service, leading to my previously bad review. The same employees have completely turned it around for me and have been so amazingly pleasant and outright friendly that it is unbelievable. This includes asking if I was finding everything okay while walking around the store, giving a free treat to the pup, and just making small conversation while checking out. Who knows what was going on before, but it makes me happy that it has changed.

They didn’t know much about their fish and poor customer service. Not a fan, won’t be back unless it’s a last resort.

I’ve shopped in the aquarium section — who knows maybe the rest is better but…
Very dirty store, Very unpleasant staff and lots of dead fish. I try to support local businesses but I just can’t support this one. I really tried coming back again to give them another chance but it’s pointless, they’re just seem like they don’t care about anything in there and are annoyed at your very presence. Too bad, I’ll have to go elsewhere where the staff care about their customers and take decent care of their own animals.

This is a great store that offers the lowest prices on all pet related items! The store seems to have changed hands from the first time I went there (2013) to now (2015), but I can’t be too sure.
All the staff are so friendly, and are honest about the items I ask about. Cat litter, cat food, and flea medication are all available for super low prices. Their crickets are a dollar for 20, as well, and as an owner of many reptiles, Pet Club is a savior to my budget and my always-​empty wallet.
A vast variety of products are available here (for fish, reptiles, turtles, etc.) Much closer to my home than the local Petco, and certainly a lot cheaper than anywhere else in Marin. Plus, it’s always fun to stand in their fish section and look at their exotic fish!

Nice selection but seem to be understaffed. Difficult to find assistance. Overall, not impressed. Had a return that they made me jump through hoops before issuing the return. It was the next day return, so not very customer friendly.

I’ve been shopping At Pet Club for over 15 years. Hands down this is the cheapest pet store in all of Marin! Fantastic prices on everything including pet food, toys, treats, beds, etc. Great selection of products and brands. You won’t find the premiums brands here (Primal, Acana or Orijien) but they carry Taste of the Wild and lots of others.
Ample parking most days. The only downside is that the staff aren’t terribly friendly, but given the price savings, it’s not a big deal.
Other than buying online, you won’t find cheaper prices anywhere in Marin!

I’ve been going to the Pet Club in Corte Madera for about 20 years. I think it’s fantastic and always have liked the prices, the products, and the people working there! I’ve purchased all kinds of cat food, dog food, cat litter, cat furniture, cat & dog toys, brushes, leashes, collars, food bowls, cards, t-​shirts, etc. If I can’t find something, one of their employees will always help me find it. They are great at the cash register and great with carryouts. I’m a happy friendly down to earth person, and no one has ever been surly to me. They’ve always been friendly and helpful. Each time I shop there, I spend $ 150 — $ 200. It used to be more, but I don’t have as many pets as I did ten years ago. I’ll keep going to the Pet Club until I’m too old to drive!

For the prices alone vs. other pet supply stores, Pet Club is worth a visit. Selection & variety are excellent too. Because of relative proximity from home or from work, this location in Corte Madera is about the same distance out of my way to get to as the Emeryville location.
Each has its advantages & disadvantages:
* Traffic — both locations are near enough to commute corridors to be a mess on weekdays but Emeryville is close enough to the Maze to be mess at times on weekends also, that & the shopping center/​parking lot area around Emeryville is no fun to get into/​out of. Advantage Corte Madera
* Store — when it comes to the store itself, Emeryville is big & well organized, Corte Madera is cramped & a bit of a mess, I mean there’s dog food & cat food sections all over the place instead of having all the dog food in 1 general area & all the cat food in a separate general area. Advantage Emeryville.
* Staff — Maybe I’m jaded but with retail jobs the younger the staff the less I expect for service, the kid who rang up my purchase at Corte Madera met this lowered expectation with a true sense of disinterest, younger staff at Emeryville have shown a little more interest, older staff at both locations have been very helpful. Advantage Emeryville.
I guess I like the Emeryville Pet Club better than the Corte Madera Pet Club, but I really dislike the actual enterprise of physically getting into & out of Emeryville. It’s all splitting hairs & some nitpicking though. Both Pet Clubs are great for prices & selection.

The reviews here are accurate. This is a unique store in Marin — very inexpensive — I get sticker shock whenever I go to a «regular» pet store. Yes, the staff is generally unfriendly and not knowledgeable — they get paid $ 9 an hour — what are you expecting? Yes, the store is odorous. No I would never buy a live creature there. However, I probably save $ 5 a week (that’s $ 260 a year) on food and litter for my two cats. Well worth the slight side trip that is required.

I love this store… as someone who is disabled and on a limited budget, it’s wonderful to be able to still feed my beloved pets quality food for their health and longevity. They carry top brands such as Wellness, Royal Canin, Taste of the Wild, Blue, etc., which cost ALMOST DOUBLE at the local pet shop.
They also offer rescue adoptions and low-​cost vaccination clinics, micro-​chip is only ten dollars. I really appreciate their low costs for people like myself as well as others who do much for abandoned or catch/​release ferrel populations. There are so many ABANDONED AND DISTRESSED ANIMALS OUT THERE.
Went in today and forgot my coupon, Byron could not have been more helpful, he honored the coupon for me anyway!
I will always shop exclusively at Pet Club.

Don’t see what all the complaints are about. Wide variety of quality pet goods at reasonable prices. The outside of the building is unassuming, but everything is arranged well inside. I prefer this to the larger chain stores such as PetsMart and PetCo. My cats agree!

My voice joins the chorus. Good selection, best prices in Marin, but this is not a pleasant place to shop.
Not very clean, the staff is not particularly helpful, or friendly, the lines to check out can be long. So, I always dash in knowing what I want and where to find it, sprint to the check out and do my best to spend no more than 5 minutes in this place.

The dingy, dirty store and attitude you get from some of the employees at this place isn’t worth the cost savings.
For example, a sign was posted for a sale price on a certain brand of canned dog food. I noticed it rang up higher at checkout. The cashier (Robert) said that the sign was wrong (he yelled at me) and he wouldn’t honor the price. It was clearly posted right in front of the food which I pointed out to him. «Different brand» he said but I showed him the sign and he didn’t budge. He was clearly wrong but didn’t want to admit it because of his piss poor attitude.
I went back the other day (the same old Robert guy was there) and I ended up buying a few things and he said nothing to me (or actually anyone else) while checking out. Not Hi, Bye, Thanks or anything. Robert, if you can’t deal with people, why work in retail? Why the attitude?
Seems like I’m not the only one who can’t stand the attitude here based on some other reviews. No more Corte Madera Pet Club. (Plus, they don’t take credit cards!)

This place is closer for some of us that dont want to trek it San rafael (how spoiled am I trek it??? Yeah right SR is not thaat far)
The place istself is somewhat dingey, odd smelling and badly lit (as in wrong lighting)
This is based off of 3 times being here which lately I have been doing that alot going somewhere 3 times then review unless it was a fantastic experience or a horrible one.
first time cashier was flirting with my spouse in front of me. Second time stood an an empty register forawhile waiting for anyone to ring me up.
All in all they have a variety of pet items, food, bowls, dishes brushes, dog and cat bird fish etc.
while some things are more expensive like their cat dishes then say pet smart, they have grteat prices on items like brushes, toys, some treats .
They had a good sale on cat litter not to long ago.
My sister did have a bad experience there with the owner not honoring a sale price that was cleary posted in front of them item she was trying to purchase so she walked out but this was a year ago.