Marin Suites Hotel

And as the children nestled into bed she stated: «Make sure the BED BUGS don’t bite.» We all know the phrase– but not a whole lot of us truly understood the horror…
Welcome to the Marin SUITES hotel… you may check in… but you will NEVER sleep the same. Yes, Welcome to the hotel where we all wear tacky uniforms that look like they were found in grandma’s attic. You know what I am talking about. Here is my little story–
I checked into this place and after a week I started noticing small bumps, first on my feet. I didn’t think much of it. The next day there were some on my legs, I thought well maybe I am getting bitten by mosquitos… But after day 3 when the small bites moved to my neck and hands I knew there was something wrong. I went to the front desk, where they give such excellent customer service, and told them that I was getting bitten and thought I had fleas or bed bugs they assured me they would come up and give it a look… an hour passes… NO ONE comes up. So I call… Finally, another 20 minutes later I have a hard knocking at the door and this lady (who is the manager of house keeping) bolts in frantically and says, «they say you have bed bugs?» «Yes, I need you to check please.» She turns on a flash light and starts looking around the bed and as she is doing this, she tells me that bed bugs are very unlikely here at this hotel, that I must be getting the bites from other outside elements. I tell her that they started when I moved here. She then tells me that there are no trails around the mattress, and that she is an expert at finding bedbugs. «There would be blood stains» she states… I point to the side of the pillow and say «how about this one?» She looks at me, and with absolutely no expression, states that it is old blood and has been with the sheets for a long time. O REALLY? SO it is OK to have others sleep in other peoples DNA? She insists that there is nothing there. I tell her to flip over the mattress… she reluctantly does… What do you think happened next? There they were… The huge adult mom bed bug hanging out on the bottom of the mattress… All of a sudden she gets on her radio and frantically starts screaming in Spanish… 4 associates including the desk manager come running in. They try and capture the bug with a cup, but manage to have it drop to the ground. By this time I am furious, they tell me these are beetles… ARE YOU KIDDING ME? BEETLES? LAST time I checked, beetles don’t bite people. I move closer to the mattress and see all the small babies crawling around. I point and say «you call these beetles?» SILENCE…
The next day I get a wonderful call from the manager stating that there were no bugs found and they gave me a «new» bed AKA the bed next door, which also probably is infested, because they wanted to make sure I was happy. I have never experienced such horrible customer service and for the manager to blatantly lie and tell me there were no bugs when I and 4 of his associates saw them is appalling. It doesn’t surprise me that this place is crawling with them. When you check into your hotel for longer then a week they refuse to clean your room daily, rather they place you on a once a week schedule. The «new» mattress that they gave me had a date written on the sheet; December 2017. We all know what that means… If this isn’t bad enough there are more things you can experience here… «What?» you say… «More!» Well, yes, this hotel has MUCH to give. It is hotter then hell in the room. They have 2 portable air coolers… When you push the COOL button what ends up happening is the machine starts spraying water all over the carpet. Well, I am glad that carpet gets a cool down. They also have a 5 star breakfast… All frozen bulk food that is zapped every morning for your convenience. Feel a little dirty? Not to worry! We have a full shower and bath combo where the water temperature determines itself and the water has a slow soft flow, allowing you to really get the whole Spa like experience. Who doesn’t want to take a 30minute shower because the water pressure is so bad? They also have complimentary ants in the kitchen, because in this place bed bugs simply are not enough. That was all the surprises that I experienced. But let me say, the stay was wonderful, the customer service excellent and the food yummy. The mother then landed a kiss on each child’s cheek, tucked them in, and said «Don’t let the bed bugs bite.» The children looked at her and whispered «we won’t ever go to Marin Suites.» THE END.

1. Elevator barley fits cart.
2. We had to haul all our stuff up 2 flights of stairs when we learned there was no way for the cart to go around the stairs to the elevator on our side of the complex.
3. Breakfast was TERRIBLE, food was gross and lacking lots of healthy choices.
4. I was unable to communicate with most of the staff because I only speak English.
5. Expensive expensive expensive
6. Laundry is 3.25 per load.
7. Computers at front desk are awful, no usable USB ports and the Mac couldn’t even use google drive.
8. Most of the workout machines in gym don’t even work
9. But the room was nice and the staff was friendly so that’s a positive.
Seriously please step up your game, there were so many things that needed help.

Got this hotel from Priceline as a express deal. Stayed in a two bedroom suite for 2 nights on Sunday and Monday nights. If you are looking for the typical hotel experience, this is not it. As others have noted this is a converted condo building and has a motel feel to it.
Pro:
Huge room with full fridge, full kitchen, and giant living room.
Breakfast was good, Make your own waffles, and hot foods in a hot tray including omelets.
Free Parking:
Close to Ferry to ATT Park.
Couch which you could sleep on if needed.
Cons:
Weird situation with plugs. Some 3 prong, some 2 prong. The portable AC units all needed 3 prong outlets so there is a limited area you could move them.
Had to open the windows to air out the room. Weird cleaning solution or something which they used made me open the windows the whole time I was in the room.
TV was positioned weird, in my opinion. It was situated in the corner of the room, in front of the desk. So if you sat at the desk, no one could watch TV.
I would stay here again, given the price point and huge amount of room. I did not have a problem with noise as I was on the top floor away from the high way. Its more on the level of an extended suites hotel rather than a full service hotel. I stayed here because of Muir Woods and proximity to ferry to SF.

Will never stay here again! Stayed for one night during the middle of the week with my fiancé in a one-​bedroom «motel» aka apartment complex that has been converted to «suites.» From a first look this suite looks nice, but when you look closely it was dirty and unsanitary.
Pros: Since the room was a one bedroom apartment there was lots of space. Full kitchen with dining area and couch. Bathroom was large, but small sink area with limited area to place items. Water pressure was good and shower was clean. Continental breakfast was really good. Just what you would expect from any hotel. Waffle maker, egg omelettes, yogurt, bagels, etc. The pool looked real nice. lots of teenagers using it as eel as several adults in the spa.
Cons: Newly remodeled, but looks like they finished in a hurry. It was a hot day the night that we stayed and our room was 81 degrees when we arrived. No central AC. They have 2 portable AC’s on wheels that you can move, however we put both of them in the bedroom and it still took 6 hours for the room to cool. We also had to open the window to let cool air in and out room was against the highway, so it was extremely loud all night. We got no sleep. On top of all that there was a blood and weird looking stain on both pillow and bed sheets.(see photos).
I would NOT stay here again due to hot, stuffy room and lack of cleanliness.

about the 38 positive reviews here. the customer service i got when i was blindsighted by a hot room late into the night is unforgiving. when i walked in the room was hot. the windows were open. the blinds were wide open. i went ahead and turned the feebly portable ac unit. only to find out it needs ice to cool. only to find out the ice machine is far away. i work my way there and haul some bags of ice. the machine still doesnt cool at all.
i head downstairs and speak to front desk she cant do anything this late at night. the onsite technician couldnt solve the problem on time.
i was infuriated because i got the runaround and the well you can go elsewhere but all our rooms are booked and all we can do is still charge you for the room plus provide a 50 refund and still charge me more.
the fact that i got well you can go somewhere else and that they cant do anything is enough to tell you with confidence this place is horrible when it comes to problem solving. the technician was sleepy and didnt want to help.
what kind of circus is being ran here. the manager here was absent!!!
ZERO STARS!!!
i should have had a free night stay for being blindsighted by the sheer inconvenience and blindsighted by incompetent workers.

THE WORST HOTEL IN MARIN COUNTY!!! We are here for a business trip, meaning we have been here for a long period, about 5 weeks now. This is how long I gave this hotel chances to change my mind. The service is horrible. The front desk woman Jessica was extremely rude. She gave me attitude and didn’t care to understand my issue. During our fifth week here, the hotel decided that we needed to change rooms. They didn’t tell us. The only way we found out was when our room key was deactivated and I couldn’t get in. We then went to the front desk and spoke to Jessica who told us we needed to move immediately. We then got our things and moved to he room on the completely other side of the hotel. When we got to our new room, it smelled, the beds were NOT made and there was still trash in the bathroom and the kitchen was messy. We called Jessica who told us she didn’t understand and she would send someone up. She sent the maintenance guy who stated he would make the bed. I repeated several times that I needed new sheets not just the bed made, but they did not understand and just made the bed with the old sheets. Jessica then advised that she needed us to move back to our old room, and move to the new room the next day. I explained that I worked the next day and could not move everything, but Jessica still did not care and said she didn’t know what to do. I must say, this has the worst hotel I’ve been to! My company and I will be leaving this place soon and no longer having business with them.

This hotel was awesome. My wife and I were staying here with a friend of ours so we got a two bedroom unit. It seemed like it was an apartment building that they turned into a hotel. It worked for us because we really liked the big living room and kitchen area. The bathroom was decently sized. Not tiny, but not giant. The bedrooms were really good sized and the beds were very comfortable.
We had some issues because there was a wedding party staying and they got a bit out of control. They were smoking and drinking and had music turned up super loud. We called the office and they let them know to cool it down the first time. Then by about the third time the office actually called the cops to handle the issue. We had to be up early the next day so this was a big issue for us, but the hotel was great and comped us that night.
The breakfast was huge and was really awesome. We were really pleased with it, especially because the price of the hotel was a bit high, so it helped us cut down on food spending. The pool in one courtyard was nice, but we didn’t end up swimming in it. It’s a salt water pool which was very cool. In the courtyard we over looked there was a fire pit and chairs. We hung out there for a while one evening. The courtyards were very beautiful.
If we are ever in the Corte Madera area again we will totally stay here.

No stars. Room was dirty, shower wouldn’t drain. Water would not stay hot. The TV didn’t work, and more importantly management wouldn’t attempt to fix it. I would never stay here again.

This hotel has its pros and cons. My husband and I are from Arkansas and we stayed here while he had surgery.
We stayed for, I think, 25 nights.
Pros: the staff is SO friendly. Everyone we had come in contact with had been so nice and made us feel at home. the housekeeping women are the sweetest. They cleaned our room pretty well during our visit. We made a lot of bloody surgical messes, dressing changes, bloodied the towels, etc so we genuinely appreciate their hard work dealing with that. The free breakfast is pretty good, there’s enough variety to satisfy anyone, and I really loved the fresh fruit and bagels. The pool is huge and heated, and surrounding areas, the garden, the sanctuary, it’s all very calming and peaceful and beautiful. There’s also a vending machine for snacks and drinks which was awesome. Also, a laundry room! And they provide free detergent! The bed was comfortable enough, and the 3^rd or so day we were there, they upgraded to direct tv with tons of channels and variety, which was a huge plus! The rooms were decorated beautifully, the tv in the living room was huge and nice, the one in the bedroom was a good size, the lighting in the bathroom felt very fancy. The door to the suite was heavy and felt very safe. There’s a restaurant called Brick and bottle and some other stores nearby, the hotel is in a wonderful location, very close to many attractions. The full kitchen with a table and chairs was VERY helpful, that’s pretty much the main reason we chose to stay here. When you’re staying somewhere for 25 days, you really need a full size fridge and stove and oven and stuff, so that was wonderfully helpful. There were a fair amount of plates and utinsils and cookware. Overall, it felt at least kind of luxurious… Overall, the pros outweigh the cons.
But, now for the cons:
No AC. I’m a hot natured person. I can’t stand being hot and sweaty, not to sound like a bratty princess. most of the time, it’s not bad. you can open the windows during the day, but that doesn’t always cool the room down very well. And you have to push back the heavy curtains to get the cool air in and that takes away a lot of privacy. There are white, thin see-​through curtains behind the heavy ones and it felt like people could peek in too well… provided are some fans and coolers but they can only do so much. At night, opening the windows helped a lot, but it’s so horribly loud outside, it’s difficult to sleep with the windows open, and again, the privacy thing. It’s annoying. Not super annoying, but it was just a dull annoying ache the entire time we were there. If I moved around a lot or did, like, vigorous movements, I would get really hot and sweaty, and that was irritating. It was around 4,000 dollars for 25 days, and I feel like that’s kind of overpriced to have no AC. if there was AC I wouldn’t mind paying that price. We are returning here in a few months and can’t decide if we would rather go somewhere else or stay here again. If there was AC there would be no question but apparently, I didn’t know this, AC Is super important to me. At least they provided fans. This wasn’t any kind of luxury vacation for us, we traveled here solely for the purpose of my husband having surgery and recovering a little until it was safe for him to fly back home. However, if this WAS a vacation, for fun and to get away and explore the area, I wouldn’t be as satisfied because if you go on a vacation you expect to not be stressed out or irritated, yaknow? And let me tell you, the lack of AC would have been 10X more irritating if I was there for pleasure. Somehow, since we were there for difficult and already stressful things, it wasn’t so bad.
Another con — the building is just old and you can tell. The walls are thin and I could hear someone snoring loudly the entire time we were there, but that’s not the hotels fault. I can tell the staff is working hard to kind of renovate the place.
But that’s about it for the cons. It’s a beautiful hotel, really, and my favorite part is the staff who exceeded my expectations. Overall, I give it 4 stars but I would give it 5 if there was AC.

We got such a deal on
. Then we upgraded to an amazing two bedroom suite for $ 10 a night. The rooms are absolutely wonderful. We also really enjoyed the pool. It’s wonderful for a family vacation. My only issue was the absolutely terrible Wi-​Fi service. If it would’ve had good Wi-​Fi service I would’ve given it five stars.
It is centrally located to restaurants in Marin County. It’s also very accessible San Francisco!

It was ok, but I definitely wouldn’t book again. My stay was in the middle of August and there was no AC. When I walked into the room it felt like a sauna and I had to open up all the windows to get it to cool down. There are swamp coolers but they don’t do a good job of cooling the room and one of them leaked all over the carpet. You enter your room from the outside and there is no security, so I felt very unsafe sleeping or just being in my room with all of the windows open, especially being a woman traveling alone and considering it’s right next to the freeway. There was literally nothing stopping someone from just climbing into the window.
Also I was not told when check-​out time was and it wasn’t in any of the Emails sent to me or anything, so when I tried to use my key card to get my stuff to go to the airport they had deactivated it. When I went down to the lobby to get it reactivated they said I should have known that check out time was at noon. How would I have known when I wasn’t given the information? The complimentary breakfast was good, but I have stayed at way better hotels for way cheaper. Overall would not recommend.
Update: Changing my review to one star because after I checked out they put a $ 184 hold on my debit card. I called them and my bank and was told that it was voided and would be removed within a few days. I’m still waiting for it to be removed. So irritating. Would never stay here again and would advise anyone else against it.

This particular hotel is very un-​personal. They do NOT cater to the guests and they have a TWO NIGHT MINIMUM!!!
I personally will never go back.

We are remodeling our house so we have stayed at several hotels in the local area. We stayed at Marin Suites on two separate occasions. Marin Suites is a pretty decent value and you get lots of space for your money but the cons are many:
Housekeeping — I don’t think the floors are vacuumed. Ever. Upon check in, I found popcorn and other debris on the floor and crumbs all over the kitchen floor. There is a sign that says room attendants are not allowed to perform kitchen related chores. Totally unacceptable. I’d be happy to wash my own dishes but sponges are not provided. We opened the microwave to heat up some food and it was more disgusting than that of a microwave in a college dorm. Rooms are not really serviced during your stay — beds are made but sheets are not changed and towels are replaced but that’s it.
Noise — the noise is crazy. When other rooms are watching tv, you can hear it clearly. There’s 1 portable AC unit in our room so I like to have the windows open. The noise from the pool, freeway and other guests is pretty gnarly since the walls are paper thin. One night, there were some guys fighting from 1 – 2:30am in the courtyard and it was so disruptive.
Breakfast — the breakfast is all Sysco previously frozen processed food. It is barely edible though free so I should not complain.
Bathroom — we stayed in one room where the bathroom smelled so moldy, it gave me a debilitating headache. The second bathroom (on a separate stay) was better (though still smelled so moldy) though no ventilation.
Overall, I thought that this was an ok place to stay for an extended time period because the suites are large and good for a family.

This hotel is definitely a mixed bag. I have read a few of the reviews talking about the thin walls and other issues but no one complaining about these issues is balancing it with the price to make a value comparison. This is a great value if you go in with your eyes open but there a couple caveats:
1) Noise — a bit of an issue but not terrible and not for the price, some thin wall issues for sure and close to the freeway which plays into next issue.
2) No AC — this caught me by surprise as I never pay attention to this when looking for a hotel because even the cheapest hotel has the wall mount units. That being said you are on the Pacific coast and the cool evening air is fantastic, the 2 bed suite we were in had ceiling fans in the bedrooms so the heat (and it was hot) was not an issue. However if you want to sleep with the windows open the freeway noise is an issue. Fair warning, take some earplugs.
3) Suite amenities/​supplies — Quite a few things were missing from the list in the kitchen. If there is a list make sure the staff checks the list and everything is there; as soon as it is obviously not checked I start asking what else the housekeeping staff is not doing. We asked for a frying pan and some wineglasses and they were provided no problem.
4) Electrical issues — There is some weirdness with the grounded/​ungrounded plugs and sometimes your phone won’t charge which is a pain in the ass when you are there for 6 days. also the heater unit with the thermostat turned down all the way was still emitting heat, just odd.
Despite all this I still have to give this place a recommend based on the value, size of rooms, excellent pool and outdoor facilities including BBQs for guest use and outdoor lounge. It is a short walk to Larkspur Landing ferry and we had a great time. We had a big delay on check-​in and didn’t get a room until almost 6pm but we didn’t make a big deal of it, sometimes stuff happens. Over all this was a very comfortable and relaxing place to spend a few days in the Bay area.
I would give it 3.5 stars but 4 seems like too much; and I would stay here again next time.

This is a clean hotel in an area with not a ton of options. I liked it, clean beds and rooms and a lot of space. We stayed in a one bedroom suite with two beds. The walls are paper thin and parking is limited and tight but the rooms are clean and it’s close to the highway and mall, I can’t complain. I slept comfortably and I like that check our is 12pm. It worked for me and my family. Only issue, this a sleepy little town and nothing was opened after 9pm.

We stayed in one of the 2-​bdrm suites and for the price, it’s a lot of room but not a lot of quality. I read one review where the term «putting lipstick on a pig» was used and that pretty much describes this property.
It’s an old apartment building with a few upgrades but not enough… examples:
1.There are too few plugs and only two grounded plugs that you’d actually want to charge up your cell phone and computers on, but since they are located over the kitchen and bathroom sinks, it’s a little precarious.
2. The doors have been painted over so many times, that they barely close.
3. The hotel is noisy and the walls are thin.
4. It’s over-​priced.
5. The housekeeping staff had to be coaxed into vacuuming and actually cleaning up the place when they finally showed up at 5pm. As a rule they will not wash your dishes, but will kindly leave a sign on top of the stuff in the kitchen to remind you — even if you’ve already washed your own dishes.
6. There is NO A.C. but a portable swamp cooler in the closet.
7. Check-​in time is 4pm and our room wasn’t ready so we couldn’t get in until almost 5pm.
8. The room was not very clean.
I could go on, but I’m tired of complaining…

This review is based on a meeting I had here with some colleagues
I didn’t stay here, but met some people here for a short meeting.
They have a nice open air area for seating next to the pool we met at and really had a good meeting over there.
The people were friendly and it was in a very peaceful area, though right next to the freeway, so very convenient to get to. Lots of parking and easy to find.
We sat near the pool and though there were a bunch of kids having fun, it wasn’t noisy at all!

My company has been hired by a business in Ross Valley. Marin Suites is the hotel where we stayed for a scheduled 9 day job. Upon arriving, we were placed in rooms. upon opening the door, the rank oder of sewer filled my nasal cavity and the gag reflex was strong. Yay!
I called the front desk and spoke with Rita. Although she was kind, no solution was suggested. And, this disgusting situation was not rectified.
I got up at 5:00 am the next morning after sleeping with the bathroom door shut and my bedroom door shut, locked in my bedroom, trying to escape the stench. I spent from 6:00 am until 8:00 pm at work.
Upon entering my room, once again, the stench filled my lungs.
I am NOT a drama queen. Please understand, the picture in the website is the perfect example of «putting lipstick on a pig». I STRONGLY SUGGEST staying at another hotel.

1 night stay; 2 adults.
We originally reserved a one bedroom studio and they ran out of studios so they upgraded our room to a one bedroom suite with kitchenette. Why would we complain about that? Haha. The bed was alright, there were extra towels in the bathroom but was of them was dirty, which is nasty. There is no AC so it did get stuffy in the room. We were able to just go to Target nearby to buy and cook dinner, which was cool. It didn’t rain much so we were able to go into the jacuzzi. People ended up swimming, so I guess the pool was heated. The next day it rained and there were puddles all along the walkways to get to the stairs. Breakfast was free and it was ok. There is a outdoor sitting area with fireplace and a TV, which looked nice and cozy. Probably stay here again though, maybe.

No AC. Paperthin walls. No coffee for guests in lobby. No water in the rooms or vending machine. Called down to the office to ask for water. they said I had to drive to a store. Really? The breakfast was fine. Overall it’s not too bad a place and I slept just fine. I would stay again as it is dog friendly.