Marin StitchWorks

I generally steer clear of Unilocal reviews but felt I must share my experience with any potential customers. To be fair, Jill was very pleasant/​nice to work with and was able to turn around a project in under a week. The problem was the project was done incorrectly. The unfortunate part of this was communication/​organization from her was less than ideal. That lack of organization ended up with $ 1400 of my attire being improperly embroidered and more than one «sample» being ruined. I requested an embroidery on left sleeves of shirts which ended up being on the front of the shirt (above a logo that already existed with the attire). When I showed the end product to anyone, everyone asked why someone would embroider there.
I won’t use this forum as an attempt to disparage her business, but merely to warn potential customers to be crystal clear with your expectations and to get confirmation on everything in writing before accepting her services. If I had to seek services like this again, I would opt to go with a business that seemed a bit more professional/​organized. I was offered a 20% discount on a single future order but unfortunately that can’t correct the damage to my $ 1400 of attire.

Marin Stichworks is amazing! Jill provided the most personalized, helpful, prompt service!!! From my initial inquiries over the phone to coordinating the image, proofs, and delivery of the finished product, she was amazing.
Marin Stichworks is very flexible, and accomodated both our standard and unusual requests with a smile! We had a rush order, and she worked straight through a holiday weekend to help us complete the project, and even personally drove the finished item to our office to drop off at no extra charge!
The finished product, a jacket embroidered with a company logo came out beautifully. Extremely professional. It looks polished… handsome. A perfect gift for someone who works very hard.
We can’t wait to order more items with the same logo. This is local, small business at its best!

My post seemed have been deleted.
I feel strongly that when you are rude to your potential costumers people should know. So here it is again.
I was recommended to this store to have some embroidery done. Unfortunately when I called got the answering machine, disappointed I didn’t get anyone so I kept my search for an embroider.
I received a call back from a very rude person.
My response: I had asked if this was Marin Stitchworks when I finally figured out who was on the other end. Asked if they were located on Chestnut.
She replied: «Why are you asking me that question, I have had at least 5 calls today asking that? Why do you want to know?»
My thought was because I wanted to know where you are located so I can come bring my business to you.
I responded with: «Well, your website says Corte Madera and then there is a Chestnut, so maybe that’s why.»
Her response: «The websites been like that forever, I just don’t understand the all these phone calls.»
I said «I did have a question about embroidery, but I was fine».
She said «What do you mean that’s fine»
I said after this conversation I’m good and hung up.
If you want to deal with rudeness go for it, I however do not.