Macy’s

Not the best Macy’s around these parts. Interior is outdated and the woman’s section sadly lacking. Forget any bargains to be found here. Most of the sale items are gaudy and still overpriced. The garments sold here lean towards dresses or suits. Don’t get me wrong, I love rocking an awesome sequined dress for special occasions but I do also love a comfortable shirt and pants for an at home evening. Disregarding even this store’s bias in selections, the options still aren’t varied enough for my liking. And believe me I am totally a Macy’s fan in general. I just have to either go to the SF Macy’s or the one in Northgate to have more options in style and brands.

My sister in law went to this Macy’s to purchase a Lucky Bucket bag using coupons she received. The sales associate stated that the bag is at regular price, no coupons could be applied. She mentioned to the sales associate that I purchased one @ hilltop Macy’s and was given a 20% + 25% discount. Sales associate replied, «Then you should go there to buy the bag.»:

Pair of snug Levi jeans and a chic button-​down Calvin Klein shirt — $ 100.
‘Nuf said.
At these thrift store prices, I feel like I’m shopping at Marshall’s or Costco. Compare that to Nordstrom’s (on the other side of the mall) — you’d be lucky to get 3 pairs of socks for the same amount of money. Last time I visited Nordstrom’s, the cheapest pair of jeans I could find was almost $ 300!
Macy’s is obviously the less fancier of the two department stores. There’s no piano player, fancy lighting/​décor/​mannequin displays, supermodel salespeople, etc. That being said, you certainly get a lot of retail bang for your buck here. After shopping at Macy’s, you’ll walk away looking good and feeling good. And at the end of the day, that’s all that matters to me.

Been there a couple times, sometimes it has been good other times it was horrible service. Let me tell you the horrible aspect. Went in for friends and family event where you get 25 percent off sale prices, went up to the register and bought some items I told the lady can I please get the 25 percent off she then says where is the coupon I need to see it and scan it. I then showed it to her on my phone and she says that’s no good i need to scan it, I said it says right here to type this promo code. Then she says no I won’t and I said excuse me. Then she stares at me for 2 minutes eyeing me, then proceeds to give me the coupon, have in mind I was spending 500 plus there that time and 25 percent off was a good deal. Another time that I had a bad experience was when I was returning brand new items with tags AND with there receipts. They refused to return it and threatened to call security on me and I told them get a manager and they did and the manager said no need to call security just return it putting that employee in there place. So it is a one shot deal arriving here and finding good service. The reason for the 3 stars instead of 1 or 2 is because other times good employees went out of there ways to help and it really meant a lot at those times so it is just ok.

I HAVE to, I WANT to give Macy’s five stars because of the incredible experience I had and it was Michelle Bates, the Eileen Fisher Specialist, who saved my «life.»
I had a job interview the following morning and I got the opportunity at the very spur-​of-​the-​moment. Things happened a lot faster than I thought they were going to and I didn’t have anything appropriate/​current for the group interview. I needed to look good, and, in front of about seven people.
It was late and I only had about 30 minutes to shop. Michelle ran around and grabbed so many things off the racks and really rallied for me. She found the PERFECT outfit for me: A Tahari jacket with an outfit to go underneath/​pants (separates.)
But then, if that weren’t enough, I needed SHOES. The pants were a bit too long and it was too late to do anything about it.
Michelle called downstairs to the shoe department and asked them to PLEASE stay open/​there long enough for me to get down there and buy some shoes! Black pumps!
I am sorry I don’t have the name of the gal who helped me in the shoe department. She was awesome, too, and she helped me buy a pair of pumps in the blink of an eye.
I went to the interview, I felt like a million bucks (two million), AND I got the job. No, I got an even bigger job than the one I went in to interview for!
Thank you, Michelle, for hanging in there with me :)) You’re GREAT!

I love the Macy’s here! They not only let dogs come into the story but all the employees are super friendly with the dogs. Everyone is extremely helpful and I love the cosmetics girls. I came in looking for a mascara and everyone was so friendly and welcoming. I definitely had a great experience and the employees helped me with all they can. This store does not have a kids and junior department nor a home department, and the closest would be Northgate.

Macy’s sure has slid… at least in this location. Only upside is they at least don’t pretend that everything they sell is precious, as many stores in Marin do, so one can get an okay product for an okay price.

Macy’s is still a good place to shop, this one is clean, great staff, and easy to navigate. Not much to say, a lot seem to be going the way of JC Penney, this one is not there yet!

Anytime I come here, the associates at the beauty and perfume counters are always rude and a bit standoffish, they get really flustered if you ask if they have any samples when making a purchase. (Though i cant blame them too much, working retail in this area is a nightmare!!!) There is no children’s section and the only plus sized clothes they have are for women 80 and up. 90% of the time there are no associates in the lower end jewelry section and those in the fine jewelry section won’t help bc «it’s not their section.» The only reason I give this Macy’s 2 stars is because the blond Hungarian women working in the high end hand bag section is amazing! I’ve been helped by her several times and she is always so pleasant, she has even tracked down people to help me in other sections.

I had the pleasure of receiving 5 star customer service from Lisa Kush in the jewelry department at Macy’s. At this Macy’s in Corte Madera. When I went in I had an idea of what I wanted and she directed me not only to the things that I wanted but the thing that I didn’t know that I wanted and I am totally happy with the sale. She made to make. What a wonderful lady nice personality total customer service. I highly recommend it and thank you very much Lisa for your help.

After spending two hours on hold getting transferred from one person to another and another and another and finally getting disconnected I wrote a desperate email on the
site. Someone named Kacie actually called me back and tried to help me. (she works in the Corte Madera office) That is amazing. I cancelled my Macy’s credit card but after this good customer service I will go back and open another one.

This Macy’s lacks the kitchenware and home furnishing sections that many other Macy’s have, but their selection of clothing is A-​OK. I needed a few new summer button-​up shirts and got a pretty good deal, especially with a coupon that came in the mail. Staff can be hit or miss, but more often than not they are friendly, if not overly knowledgeable.
A-​OK

Awesome service. Nice sales. I like the layout and selection.
Shah in men’s suits is the go to person if you need a jacket of suit.

A bit old décor compares to the whole shopping village… but this Macy’s does provide basic items that we’re looking for

My sister and I stopped by The Village at Corte Madera because we always see it driving by and often say, «I wonder what that mall is like? We will have to stop in sometime.» Well, this past week, we did to avoid the slow moving traffic that was building up along that stretch of corridor between Sausalito and the Napa/​Sonoma turn off to highway 37. The Village mall itself is pleasant and there is a lot of new construction going on. I was interested in the shoe department at Macy’s. I am a fan of Macy’s «Alfani» brand of shoes. They seemed to last the longest for me and always look and feel great on my feet.
I have noticed lately at not only this Macy’s men’s department, but also at the one in downtown San Francisco, that the shoe selection for Alfani brand is getting rather slim. Not sure why that is. Yet I do see that the new style these days is the slip on driver moccasin. They are wonderful. But for those who do some hard walking on their feet, like me, the toes don’t last long.
I need a sturdier shoe with a firm sole. Well, fortunately this past Wednesday while at Macy’s at The Village I found a pair. Customer service was good. Yet I did get the impression at first that the sales clerk was a bit tired and he let some customers walk away. I was persistent, which I think these days a smart shopper must be. Reading some of the reviews about this particular Macy’s, I can relate. Yet as I say, it is really important not to give up when sales people seem aloof.
Macy’s does have decent sales and sales on shoes is often. I also like it that when customers use their Macy’s credit card they often can get an additional 10 percent discount from the price that is nice. Yet, be watchful of fees on credit cards. Some cards are always attaching some sort of fee that makes any bargain searching a waste of time. Still, I am glad I stopped by this Macy’s and got my Alfani shoes. Next time we will look around the mall a bit more. This mall seems like it would be a great place to walk around on a warm and sunny day.

This is 1 of the closer Macy’s stores for me & 1 of the easiest to go to in terms of traffic & parking.
I needed a new shirt & tie for the girlfriend’s cousin’s wedding that we were attending, so I gave this Macy’s a shot. Selection & prices were very good. I found exactly what I was looking for, for not a whole lot of $.
The perfect tie I wanted was, in fact, on a mannequin. The men’s department employee I asked to get it was polite & helpful, but did sometimes seem as though he’d rather not be bothered with assisting me.
Whatever, it all worked in the end. I looked sharp as a tack for that wedding thanks to the shirt & tie I picked up here. The process of getting that stuff wasn’t wonderful, but it wasn’t horrible either. It was A-​OK.

I haven’t been to this Macy’s in a while. The last time I was there maybe 1 yr ago or so. I think things have gotten worse. Their shoe department was at least half way decent. I must admit it is a little more tidy than the one at Northgate. The CSR’s are non helpful. I was with a few friends this past weekend and there were nothing but 17 yr old ken dolls working the counter at the shoe dept. Boys being boys of course giggling like school girls and not paying attention to any of their customers. There was one that was a bit helpful to my friend because he was flirting with her. Other than that they didn’t waste their time really helping anyone at all.
The store was dead and depressing. Same thing with the make up counter idk where this Macy’s got these people from to work all of their departments from because it wasn’t cutting the cake when I visited. No wonder this is my least favorite Macy’s. When we were getting ready to leave w/​o making any purchases then the CSR’s decided to try and help but of course knowing me. I just ignored them as they did me and walked past w/​o saying anything, they looked surprised.
I am sure I will not be going back to this Macy’s. I would rather let a piranha do my pedicure than to visit here again.

I have been to the luggage department at this Macy’s twice. The first time was 2 or 3 years ago. I bought a 25″ Delsey Helium bag to replace my old one. I got it home and decided it wouldn’t do what I wanted it to and returned it. I use the 25″ bag for cruises and other lengthy trips. Tonight in preparation for an upcoming river cruise Alan brought my bag upstairs. We were both shocked by how heavy it was and I was reminded how shabby it was looking. I suggested tomorrow we could go to Macy’s to look for a replacement. He remembered that there was a big sale today and that the store was open until 11PM. By this time it was 7:30. We headed over to this Macy’s and I found a 24″ Victorinox in a handsome maroon. Bob was very helpful and was able to get us an additional 15% off the sale price. I think the suitcase will serve me quite well.

Terrible. Racially Profiled. If I could give negative stars I would. The irony, we have spent thousands of dollars there.

Shoe Dept is a waste of time: worst customer service — ever. What happened? It wasn’t always like this — I’m a local — I’d know.
The story:
My girlfriend bought a pair of work flats here last week, and I decided to cop her style. I went in, asked for my size and they didn’t have it. So, I asked the gentleman to check his system for a nearby store with my size. He agreed, but proceeded to help everyone around me including pulling new shoes, swapping out sizes, and handling new purchases. I gave him 15 minutes while I browsed the floor, then took a seat in-​front of his cash register for 5.
Finally, a saleswoman asked if I had been helped. I told her I’d been waiting on the salesman so she checked with him. He said he needed to check the item number and he’d be with me in a minute and I would «just have to wait;» I wanted those shoes so bad that I ignored his tone — but it was bad. I didn’t realize that he would double my wait time for talking to another rep. I gave him 8 more minutes then left, because it was no longer reasonable to wait. I had watched new people walk-​in and be helped as I just sat there watching him and the clock. I walked straight to Nordstroms where they were happy to assist me. I paid more than I would have at Macy’s, but it was worth it. Shopping for me is about the experience.
I’m not an impatient person when shopping, but there were plenty of people at the register and they all saw me waiting on this one salesman and chose to help everyone else around me — for the first and last time.