Jaguar Marin

My Dad went there to pick up his new jaguar and it wasn’t ready, yet. He insisted that I write a review about the amazing servie he received with his new purchase.
Matt, the service advisor was kind enough to bring the car straight to his home after his work day to drop it off. They also had a sick Ranger Rover that I am putting on my life wish list. I am personally not much of a car person like my father, but their are some pretty cars to check out.
Matt and the team are awesome! And, my Dad is glowing in his new wheels. Thanks again!

Rick Wheeler was such a pleasure to work with. He was fair and honest from the get-​go and was just the easiest salesperson we have worked with. My husband and I highly recommend him. Five star service, five star personality and five star experience for Rick.
Thank you for making our car buying experience painless and miraculouslt enjoyable.

Great service, and friendly staff. Their 10-​point value guarantee was a first, and they make us feel like family.

Have been dealing with their service department for the last 3+ years. Can’t recall any issues worth mentioning. A very good, but not the best possible, experience overall.
Also, I’ve had some major repairs as well as minor work, such as oil changes, but I’ve never been offered a loaner or able to get one upon request. If not that, I would have given this place its deserved 4 stars.

We stopped by the dealership on Sunday to look at an 09 XKR. Vince was very knowledgable about the vehicle and let us take it on a long test drive. Vince was honest and genuine and a pleasure to do business with. We left there with the car! :) If you are going to this dealership, ask for Vince. He’s great! :)

This must be the worst dealer in the country. I took my car to Jaguar of Marin and was told I needed brakes even I has them done less the 2,000 miles ago. When I asked them to show them to me they made some excuse like I couldn’t enter their shop. I had them checked to be sure at J & G Automotive in San Rafael and them said they are almost new. They were really honest. I will never take my car again to Jaguar of Marin, they are absolute rip offs. J & G San Rafael have a new customer for life.

Cannot speak to sales, but as far as service please do yourself a favor a stay away.
I usually take my car into Brittish Motor Cars in SF but needed weekend service so I figured I would bring it here. I had a leaky radiator so I towed my car in just to be safe. Spent all saturdat at the dealership for the radiator fix to find at the end of the day that my radiator fan is mysteriously not working as well. It was working before but now it is dead? Well they did not have the parts in for that and I didn’t want to drive it without si I left it there for fixing.
That was Saturday. Now it is Tuesday, new radiator in and new fan in. Good. Wait, not so fast. Now my transcooler lines are leaking. How bad you ask? Real bad, a puddle after a few minutes of car on. But how can this be, it couldn’t have been leaking before or else my tranny would have been ruined a long time ago, and there are no spots in my driveway. So I elect not to fix it, just give me my car.
I got my car, started it up and right away the low coolant light comes on. Coolant is way loe, cannot even see it in the resevoir. I am really ticked off by now but the only thing they tell me is that it happens sometimes because of air bubbles. What? Nice excuse. And the cooler lines that are connected to the radiator are now mysteriously leaking…$ 850 bucks for parts, come on…
I say do not go here. BMC in SF has always been super good to me. I am one of the guys who like to do minor things by myself and BMC is totally cool with that, Bud is straight up front and honest, Marin may seem nice but don’t let that fool you.

We will never take our Jaguar to this dealership for service again! They were so expensive (we spent over $ 2k) and didn’t even fix the problem! Not only that, they actually broke the rear-​view mirror in our car somehow, and left oil stains in the leather of a perfectly new car. We were furious! When we spoke to the manager about the issues we had, he reluctantly offered us a cheaper, used replacement mirror and a car wash to make things better!

I purchased a used Jaguar S from Jaguar of Marin. The sale experience was very pleasant and efficient. It is the service department which is the problem. About 10 miles after I left with my «new» car the odometer stopped working– not sure if they really checked out this used car before putting it up for sate. They were responsive to repairing/​replacing this part. However, I also noted a loud and irritating noise coming from the heating/​air conditioning fan, even after the car was turned off. Three different visits they explained «this is just the way these models operated, the air intake door flops when the car is warmed up». I had the same model, three years older, and new this was not the way it should be. Frustrated, I took my car into Cole European Jaguar in Walnut Creek and they replaced the parts to correct the problem on my first visit. I don’t believe Jaguar of Marin service department has the customer’s interest in mind and they certainly are not willing, and maybe not able, to service what they sell.
I have even written a letter about this to the manager of the dealership with no response. Once they make the sale they couldn’t care less about their customers.

Driving up to the Bay Area from Los Angeles the check engine light came on 100 miles from nowhere. I called my friend in Oakland and prayed that he would find a Jaguar dealer with Saturday service hours. Lo and Behold Jaguar Marin would be open.
I drove up there from Oakland, and Fred was waiting. Gave me a loaner and told me to come back in three hours.
Fast forward three hours: car fixed and back on the road.
Thanks Guys! The car was even washed, I wish I spent my Jaguar dollars there in the first place.