Harvest Home

What a cool store for fun décor for the home. Im coming back here for something i have my eye on! Distraction free shopping, someone did ask
If i needed help but wasnt pushy at all. Original pieces that you wont see in your best friends house! Im Coming back for sure. Prices were reasonable for certain items… Furniture was pricey.

I don’t get it. They are really bad at customer service here-​the Sonoma store is totally different. I’d go there, but it’s not convenient to where I live.
If it wasn’t for the Pre de Provance soaps at a reasonable price, I probably wouldn’t go back.

I love this store! The staff is friendly but it is true they don’t greet. I lingered and sat on a beautiful looking sofa. Still no one came. I finally left and bought a sofa at Ethan Allen where I was greeted promptly. I have been to Harvest twice and love their stuff but the staff just doesn’t feel a need to sell items.

My first review warned customers to stay away. However, the owner of the store contacted me and seemed genuinely troubled by their poor customer service. Their merchandise is great and I’m hopeful the service will improve.

I am disappointed in my purchase from May 2012 of the Marin Sectional sofa. I bought the microfiber for $ 4200. I purchased the $ 300 fabric protection. Well, the sofa now needs to be cleaned after normal use with no children or pets in the home. A well known, reputable cleaning company declined to clean it due to the fact they state it is faded. The fabric protection doesn’t cover normal usage so it was a complete waste of money. Check the policy before you pay the money for the fabric protection. In addition, the cushions have not held up well and are beginning to collapse with less support. The store is trying to help and the manager has given me suggestions on self-​cleaning and they are trying to help with getting one of the cushions replaced for a good price. However, in general, I would have preferred a better value and experience for the money.

You have beautiful items, but I am so uncomfortable every time I visit your location. Please ramp up the customer service and greet your customers!!! Without fail, I walk around and am never greeted. Today the person at the desk just kept working, didn’t bother to look up with a glance or a smile. I feel like you couldn’t be bothered. I’m from Sonoma and have bought many items at the local store (leather chair, leather sleeper sofa, armoire, etc.) and I won’t bother stopping at your location again. I’ll stick with Sonoma where they are friendlier and seem to care about their customers.

I was thrilled to find a couch I liked with wonderful fabric that worked seamlessly with my décor. Fast forward to the first period of very hot weather in Novato, February or March, and I began to cough and have headaches with a very strong taste that reminded me of gasoline or some petrochemical. I thought it might be soap I was using or some other personal product and slowly began eliminating them only to find that the taste was becoming stronger and I was feeling rather spacey. It finally occurred to me after two months that it might be the new couch, but I was loathe to admit it because I loved it.
I visited my doctor and she ordered several blood tests. Finally in desperation I had the couch and all the pillows removed and placed in my garage. In five days the petrochemical taste in my mouth disappeared and I have not had any further problems.
I spoke with Lauren who is the manager of the Corte Madera store and she assured me she would speak with the head office and try to resolve this. I have called them several times and visited the store three times and always receive assurances that they will find vendors who will replace the foam and stuffing that has the fire retardant that is causing these problems. It has now been about three or four months without a couch and not a word from Lauren.
Google searches have provided me with quite a bit of information and Harvest Home is aware the materials in their couches can be toxic and yet continue to sell them. I still have hopes this can be resolved and will write further if there are any changes. I’ve shopped in this store for many years and disappointment hardly begins to describe how I feel.
Susan
Novato, CA

This is a great store. I love the variety of accessories to bedding to furniture. I bought a quilt bedding set and I have to wash it pretty frequently due to having cats and it had held up very nicely. Service was great too.

I have been a customer of Harvest Home for many years and I am beyond thrilled with their service, their prices, and the wonderful selection of furniture and accessories that they sell.
I bought a sectional couch with a chaise, two swivel chairs, an ottoman, dining room chairs, several end tables, and a fabulous antique cabinet, and everything arrived in the time frame promised and the custom pieces were exactly as I ordered them. The service in store and for delivery was great, and when it turned out that there was a slight problem with one item they picked i tup immediately and replaced it without any problems whatsoever. I have shopped the whole bay area for furniture and no store (no matter how large) can compare in selection or prices to Harvest Home. Many of the items that I have bought here cost twice as much in chain stores (Ethan Allen, Crate and Barrel, Pottery Barn) and aren’t as well made. If you are looking for something as large as a sofa or as small as a candle, Harvest Home should be your first stop.

I’ve visited this store twice in the past two months; the first time when I noticed a stack of super-​cool vintage-​looking stools at their front door… I purchased two and love them. During my first visit, I was promptly greeted by a wonderful woman who was so friendly and helpful, that she remembered my name on my second visit. The store is full of really unique (and I assume ever-​changing) items and I will be back every time I pass by!

The best small items I have seen around. The prices are great as well.

I ordered a sectional and paid for their designer Susie to come to my home to give me ideas about color, fabric, etc. I paid her separately and that was a total waste of money. She didn’t offer anything remotely helpful as respects to design and has never followed up with anything I asked her for. My sectional was delivered fairly quickly, however, when delivered they ripped the front of the sectional and it had to be picked up again and taken back to the warehouse in Los Angeles for repair. They promised it to me a week ago and I’m still waiting. It’s been ove ra month now. No one ever follows up to let me know what’s going on. I’m also not thrilled about the quality of the piece. The fabric looks like it won’t last long and the stuffing in the pillows is very cheaply done. My advice is to stay away from this store. The pieces on display look much better then what you get and once you’ve placed your order, you can forget about any service. l

The staff has always been helpful. However I purchased a very expensive sofa less than a year ago and it looks 5 years old. I took a cushion in for a repair and they said yes the fabric is probably too loopy. I would never shop there again.