For Eyes Optical

Let’s start at the beginning:
1) Had an eye exam and received prescription and trial contacts. One eye prescription was off so I had to go back for re-​evaluation. Prescription changed for that eye.
2) I bought four pairs of new glass from first exam. After second exam they didn’t change my initial order. Week later glasses came in and of course the prescription was off. Now they enter the new prescription and send back for changes.
3) new glasses in, now about 5 weeks after initial appointment. Mind you there was only 4 days between initial exam and second exam.
4) New glasses no good! Totally wrong lens! Can’t see anything unless I look straight ahead through glasses! Any vision in any other direction is blurry!
5) now waiting in store for someone to help me, takes about 35 mins waiting. All the while I hear another woman complain about her prescription and the lady helping is telling her she can’t help because she sees no issue with the glasses.
AWFUL EXPERIENCE, STAY AWAY, go to LENSCRAFTERS 6 stores over!!!

I have sadly gone through a very depressing and dangerous experience with four eyes optical in Corte Madera
My first order of two pair of glasses from four eyes were both wrong prescription. I thought there was something the matter with My eye but when I got to the doctor and it turns out that they had given me the wrong prescription
But this is just the beginning I had bad surgery on my left eye so I can only see out of my right, and I’ve been afraid to go ahead with the surgery on my one good eye so I really depend on glasses .
When I went back in to For Eyes to show them that my prescription was wrong I had thought that they would get me glasses quickly…
WRONG!
I called daily. Unfortunately, it was eight days later when I found they hadn’t even begun to process my much needed glasses.
There is nothing positive I can say about my whole For Eyes experience

I dread going to the optician’s office because I have a complicated vision situation. I dread it so much that I do not go anywhere near as often as should. More often than not, I have had bad experiences with opticians who do not listen to or understand my vision issues and/​or they fail to engender my confidence in their competence. And, compounding the dread, I always feel like I’m being scammed or bait and switched as I usually have to fight off upsell after upsell.
Not so with Dr. Sharon Freeman. My appointment started on time. She listened, she understood, she tested, she answered questions, she explained things patiently and logically, she seemed well informed, she did not judge my bad habits and in the end, she worked with me and dramatically improved my vision situation. She gave me a pair of sample lenses (no charge) to wear out the door and handed me a written prescription. I paid the reasonable bill, and no one tried to sell me a pair of $ 300 eyeglass frames that I did not need or want. I was more than pleasantly surprised and pleased by the entire experience.

I love this store! Dr Freeman is very knowledgable. The other women who work there always friendly and quick at processing my requests. This store goes above and beyond. I ran out of contacts and had ill fitting glasses which were bothersome. Dr Freeman gave me a few trial lenses to tied me over until my contact lens order came in. I highly recommend this For Eyes to all my friends and family.

Update (Corte Madera location):
My initial purchase was just for the lenses as I brought in my own frame. (For Eyes is one of the few optical stores that do not charge an extra fee if you don’t purchase the frames from them.) Unfortunately, my frames proved very difficult to adjust as they were a hard plastic. The next pair of frames stretched out on a weekly basis. I went back today explaining the issue I was having; the manager Shahla (who I misnamed «Michelle» in my original review), and the very experienced optician Bruce were lovely in handling my situation. They went above and beyond by expertly and tastefully providing me with choices of frames tailored to me. In addition, they worked out an exchange exception for me. Very pleased!!!

Dr. Sharon Freeman did a very thorough eye exam. Better than I have received at Kaiser. I like her very much she is thorough, unhurried, and pleasant to talk to. And you can’t beat the price for such a good exam.
I was able to peruse the frames at my leisure, taking as much time as I wanted. At one point one of the associates commented on a frame I would not usually seriously consider, but I ended up getting it and I am very pleased.
As with all reviews, there are always some that are unhappy. But I highly recommend giving these folks and Dr. Freeman a try. I will definitely return!

I had the screw fall out of the hinge on my glasses. I’ve gotten glasses here before but these glasses were not from here … still the person there did the fix and when it turned into a more complicated procedure finding the right screw, she just kept at it until the job was done — and she did the other stem too because it looked loose … that was some great service … and for no charge… thank you!

I have been going to For Eyes for many years, and have purchased all my eyeglasses here.
I mostly have been working with Lisa, who is beyond wonderful, helpful, talented, and always friendly.
She has a great eye for fitting you with the right kind of frame, and is always willing to make sure they fit properly, at the time of pick up, and long after, if adjustments are needed.
I have also been assisted by other salespeople, if Lisa was not available, and have never been disappointed. I really recommend For Eyes. They are affordable, and the glasses and quality of lenses are excellent.
I also highly recommend Sharon Freeman, who works at the same location. She is an excellent Optometrist, very professional, and super helpful.
Brigitte

Dr. Freeman is very nice, personable and professional. I will definitely return to her for my annual eye exam. My first experience in the optical shop was, I admit, a little awkward — not unlike some of the other reviewers here — perhaps there was a cultural difference? I don’t know that I would call my experience ‘rude’ but it wasn’t as friendly as the employees at LensCrafters just down the way (I had a prior prescription there). I had just been browsing but no one really offered to help me — and I felt like I needed help but didn’t want to bug anyone — so I left. When I returned to purchase new glasses and buy more contacts six months later, I had a totally different experience, however. I was helped (I did ask for help this time) and when helped, it was full on, the woman who helped me gave me suggestions and an honest opinion about frames, etc. — and I love my new Ray Ban glasses that she found for me. I was also not sold the most expensive frames in the shop either, which was appreciated as well. The people here are quite kind and helpful but you have to ask for the help maybe? That’s what I noticed. Not a bad thing, just a difference.

Dr. Freeman is a very professional and friendly optometrist. It was easy to get an appointment, the staff at the front desk were very helpful, and I did not have to wait long before the doctor saw me for my appointment for contacts.
It was thoroughly enjoyable and professional experience. I would highly recommend Dr. Freeman and this location to all my friends. Thank you Dr. Freeman and staff.

I don’t normally write reviews but I wanted to give shout out to Dr. Sharon Freeman. She thought I might have a type of Glaucoma called narrow angle and sent me to a specialist. She also saw some difference with my optic nerve. Although my angle was ok, the doc said she was right on in her observations and did the right thing. It is something I have to watch now annually.

I felt weird when they wanted me to sign a «I will not sue you in a court of law but agree to arbitration „statement. before I get any services performed. Does not inspire confidence.
Went in for new glasses and asked about opting out of the glaucoma test (The test where they blow air in your eye at a high velocity and if not preformed correctly can hurt /​damage your eye. I have had this done to me before and I was hurt temporarily some where else so forgive me for being a little shy about it again) The assistant said no problem. I went in to see the Dr (older gal with red frizzy hair and black glasses)
She was as sweet as pie to me until she tried to push the glaucoma test on me. I said no a total of three times while I apologized for being a hassle for her (and I meant that sincerely since I already said NO to the eye dilation test as well)
Then she told me it was for my eye health etc (Yes I know what it is for but I did not want it) Then she said and I quote, „Well I can stop the exam right now.“ In a very angry tone.
I apologized again and asked if there was not some other way she could check for glaucoma and she said „I can give you numbing drops to numb you eyes then I touch you eyeball.“
Then she said again that „She will NOT do any examination without a glaucoma test“
So because I *felt* bullied by this Dr I said yes to her POKING my eye.(Note I said I felt pushed in to something that I did not want to do, she may feel otherwise but after saying no a first time, she should have respected that)
She puts the numbing eye drops in my eye then walks over to the counter and starts to explain,“ I am now going to put this DYE in your eye…»
WHAT?
I ask her why and she tells me «so that she knows how much pressure she can apply to my eyeball while she touches it.»
Uh NO. God gave me eye lids and a fast blink reflexes to keep things from poking my eyes lady and now not only do you want to poke my eye you want to put DYE in it?
I stood up and said that we will have to stop the examination then and I left.
I went over a few doors down to Lens Crafters where they do not make you sign a * I will not sue you in a court of law paper” and they let you OPT out of the glaucoma, dilation, and rental imaging tests.
My husband and I ended up buying 6 pairs of prescription glasses at Lens Crafters 4 reading 2 prescription sunglasses.
My free advice to Four Eyes is work on your bed side manner, care about your guests concerns and let them OPT out of these tests that they do not feel comfortable about getting. It will not kill you to not squeeze every dollar out of their insurance.

So. Rude. You will regret you experience here. I would recommend finding a different location because the customer service is atrocious.

It’s been a couple of months since our experience here, but I have just been to Costco Optical and it was the polar opposite experience and it reminded how frustrated I was here.
We had a vision insurance plan which could only be used at a few places and we chose to go here. The Dr and staff were helpful, friendly and professional. The woman who does the glasses, not so much. My 17 year old daughter was picking out her first pair of glasses and the clerk was clearly growing impatient. It’s her first pair of glasses, why do you care how long it takes her? This woman is the most unprofessional, rude person I’ve encountered in a service environment in a long time. We finally settled on a pair of glasses and she insisted on upgrading everything, saying our insurance didn’t cover certain things. I had brought the paperwork, she was just wrong.
We left without getting any glasses and headed straight to Costco. Great help, great glasses at a third of the price — even after what the insurance would have paid. I would think that with all the competition from online glasses sites like Zenni, customer service would be high on an optical shop’s priority list, but apparently, For Eyes didn’t get the memo.

I’d follow Dr. Freeman wherever she goes. Believe this is my 3^rd eye exam with her. She’s always so exacting and thorough. I used to go to an upscale eye «boutique» to get my eye exam, which was good, but Dr. Freeman takes it up a notch & I see better than ever! Plus — she is SO pleasant & friendly.

I have been getting glasses here for a while – the 2 for $ 99 bargain. They don’t have a great selection for men, but. .. the last time I went the attendant let me get so frames that weren’t in the «cheap» section.
But I’m giving a good Unilocal review because the owner went out of her way to be helpful. Once I received my glasses it became clear that my prescription for reading glasses had me holding the book too close for comfort. They let me change the prescription and reorder the glasses for free. Made a tremendous difference.
I’d give them five stars, but they talked me into getting anti-​glare – it was pricey and not worth the cost. But overall, the people I have working with seem nicer than before and the glasses are a bargain

Nice eye doctors but the optometry store is a mixed experience.

I have been going to For Eyes to see Dr. Freeman for ump-​teen years now. She is excellent! I always get an appointment quickly and hardly ever have to wait when I go in. The staff is always very helpful. I recently had to order some special contacts and there was an issue with the fax number they were sending my prescription confirmation to. I need these contacts ASAP and they jumped through hoops to make it happen and get the confirmation to the vendor. I actually feel bad I didn’t give them a good review years ago because I should have.

It’s true. The arrogant rude woman with the foreign accent is killing their business.
I won’t return until she is gone.

I’m the human equivalent of a ’73 Chevy.
Bits are falling off of me, left and right.
My teeth (well, tooth) is all messed up, and now I needed glasses. Yep, even though my vision’s 20/​20, I have astigmatism, and needed to snag some reading glasses, so off I went.
Their frame selection isn’t bad — plenty to choose from, although to me, they all looked the same. I asked for help, but didn’t really get it — the girl who was supposed to be helping me out, took my insurance info and disappeared. Every so often I’d ask for her opinion on a set of frames, and she’d half-​heartedly glance up and say «Those look good». Honestly, once I messed with her, tried on a pair of thick pink womens’ frames and asked — yup, same response.
But, they helped me keep within my budget, even though I had to pay for all the options I was unaware didn’t come standard. «Oh, your insurance pays for basic lenses. You don’t get the UV coating, the non reflective glare, the scratch resistant material, the rustproofing, the bumper-​to-​bumper clearcoating…»
And ready in 2 business days. Happy with the glasses I got, even though it feels incredibly weird to wear ‘em.