Bluemercury

Great store with great products. I had a wonderful experience Christmas shopping there with the most helpful, kind sales associate. She rang my order up and some other kind associates wrapped my gifts– however when the store manager stepped in to fix a mix up on my order — whoa what a rude person she was. Rude to me and bossy and rude to the sales associates– the one helping me & the women wrapping. I work in retail and could never work for a person as nasty as she was & found it shocking the way she initially spoke to me the customer.

I love shopping at Blue Mercury. The girls are smart and fun and I love that I get personalized service each time I go in. The girls are always willing to answer any questions I have and I always leave happy :)

I love going here. The staff are so great every time I go in. They have everything. Nars, Laura Mercier. L’Artisan, you name it. .and fun lip balms. I read some reviews here that state this place does not do returns. They absolutely do. I have made two mistakes with face cream and they returned both, even used, I could exchange. I am in love with the M-​61 products. I have really sensitive rosacea prone skin, and the lady helped me finally figure out what to do. I have tried everything in the past. Anyway– I am glad this is close by. I heard they are opening more stores soon!

Stopped in today with my man for some goodies and was helped by a very pleasant sales lady, Kelly.
I am an Esthetician and a makeup artist and feel perfectly at home in this type of store. I like to browse, test products, ask questions and see what’s going on in my industry. I am always impressed when sales people know their stuff and Kelly surely did.
I appreciated her professionalism, the fact that she was down to earth (wasn’t 20 years old with caked on clown makeup) and her sense of humor. She didn’t need to hard sell, because she knew what she was talking about.
She recommended a bunch of yummy products and introduced me and my man to some new ones. We both ended up leaving with Blue Mercury bags:)
Thanks Kelly!

Better than Sephora better than Ultra better than… Stop me here it’s so lovely to find a lady like Sarah to help navigate all the lotions potions brushes make up and I’m very particular on how I want to look since most make-​up counters work on commission so they treat you not so kindly but push you blindly into buying products that when you leave make you look ghastly !!
Not here at Bluemercury and not if Sarah helps you she showed me different options and I choose the one that works best for me she made suggestions too ! I will be back another time for a special in store event and but some things I need.
Brava to the lovely selection of many fragrant candles and parfumerie and to her professionalism and she smiles and laughs and sends you out the door looking radiant.

Love this place. They have my favorite go-​to brands, smashbox and Laura– the best! They have all the options I CANT find at sephora and have a more laid back environment as well. Great skin/​body care options and awesome sales! The manager is wonderful and has always been friendly, helpful, and personal. The staff isn’t too overbearing and you can enjoy trying on makeup without someone hovering over you constantly.

Great customer service from Sarah, in particular. I’ve only bought from here once, as I live a bit far, but it was a very good experience. Sarah did a great job of ordering the product during their holiday sale and getting it to me in time for Xmas– based on this experience, I’ll very likely be back. Thanks, guys.

My sister and I are regulars at the Village and happened on Blue Mercury a few months before my sister’s wedding. We didn’t want to pay for a make up artist, so we enlisted the help of the staff her to teach us some of the tricks of the trade to make ourselves picture ready for the big day. All of the ladies in there were VERY helpful. Never pushing products, but always there with helpful advice!
Then, a few days before the wedding, my skin decided to BREAK OUT! I was so upset, but went back to my friends at Blue Mercury for help. Sara was there (like a gift from the heavens) to help me fix my skin. She recommended some products that I already had, and gave me ample samples of other things to use in combination. Not only did it work (my skin finally cleared the morning of the wedding), but she has made me a believer for LIFE. She even offered me some amazing cover-​up and foundation to use in case I needed them. Sara is a lifesaver, and I will think of her every time I look at my sister’s wedding albums and I am not the ugly older sister!
Thanks a million!!!

Nice staff and good deals during the holidays. I get my laura mercier stuff here.
They always host fun makeup parties with snacks and drinks every once in a while which is just plain fun.
Plus, I just love balloons.

I love love love beauty products and i buy a lot of them weather i need it or not. Last Saturday I was walking by Bluemercury in Corte Madera Village and decided to step by and see what’s going on. The store is very nice, I love most of the products they carry. And also they have a spa. The experience I had with so called customer service was terrible. Don’t take me wrong I know good customer service, i love good customer service also i like to be notice when I walk in to the store but if I say I’m just looking Ill let you know if i need help, i like to be respectfully understood and have my space! The moment I walked in a blond girl with read lipstick on ran into me saying her greeting speech and was promoting something, i said no thank you, the moment she stepped away the girl with big terrifying brows ran in to me showing some traveling kits or so. She was very persistent and dragged me to the shelf with products that belongs to the Blumercury owner, the same thing the blond girl was promoting.(I’ve learned that product line belongs to Bluemercury owner later) She was very determined to get me to buy something from that line and she didn’t wanna take no for the answer. Finally she left. The moment I walked away from the store owner’s products shelf the woman on her 50^th came up an said if you are looking for the good hand cream (that what I was holding in my hands) this one is the best and she showed me the store owner’s products shelf again. It seemed like all they care about was to sell some of that Bluemercury ower’s product line. By the time I finished getting acquaint with all other products store is carrying I felt like I’m a bleeding pray surrounded by hungry sharks. All of them were so desperate for my money it was just too much. I’ve never felt like this before. It was just disgusting!!! I left empty handed I’m not going back!!!

Lovely customer service, I lost a power cord part from my Mia Clarisonic which I purchased there a few months back, the manager without question gave me the extra part, kindness goes a long way… thank you Blue Mercury staff!

Had such wonderful service this weekend. Kind, non judgemental, mature and complimentary. For me this is a rare find in shopping for beauty products. Very high prices but quality.

Bluemercury is an apothecary with a modern vibe. Don’t blink or you’ll miss the spa in the back! Helpful and friendly staff; lovely skin care and beauty products with favorites like Nars, Lafco and the store’s own line.
Hydrating facial with Cristina, BlueM’s esthetician, was nothing but good. Will definitely return for the facial and maybe other treatments.
Update: I’ve returned for facials and can say treatments are consistently excellent. Massage and point work part of package makes spa time relaxing AND rejuvenating.

I have to pass this on: Just had this wonderful facial with Christina at Blue Mercury in the Village mall in Corte Madera. It was my first facial, and as a man, I was apprehensive. I always thought this was for women, but I have become self-​conscious of my aged, beat-​up face, so I tried this on a lark. Christina had great skills — soft-​but-​firm touch, gentle and relaxed, knowledge of the biology of my skin — but more important for me, she was very reassuring so I didn’t feel weird for being there. I don’t know how often men get facials, but as I get older, I realize I’ m going to have to take care of myself and overcome my inhibitions. The extractions, mudpacks and cleansers and softeners left my skin feeling amazingly supple and renewed. Now I’m thinking of a special friend to impress with a facial by Christina as a holiday gift!

Horrible service. Go to Sephora or elsewhere but stay clear of Bluemercury. Why? I will tell you. I’ve been a long time customer of the store and received great service when Ally was the manager. I went in the other day and decided to buy some new make up. The girl helping me put on some fun green eyeshadow which I ended up purchasing. Two stores later, I looked in the mirror and was really disappointed to see that the eyeshadow had totally disappeared except for in the creases of my eyelid. No big deal I thought, I will just return it.
So I went back and asked for a refund, there was nothing else I wanted. The cashier told me that they don’t do returns. WHAT? It’s 2012 and customer service has been proven to drive consumer behavior more than anything else. I was trying to return something I purchased 30 minutes ago. But it gets worse… the girl at the register yells over to the new manager and says that I want a refund. The manager could have come over and talked with me but instead she yelled at me from where she was standing and said that «they system can’t process returns». This was a ridiculous response and I am familiar with credit card machines so I rebutted and said I knew the «system» could handle it. So then she said that they would get fired if they processed a return — way to stand behind the brand! I asked her if she believed in customer loyalty and if she felt like keeping my money was the right decision. Then she said that if I wanted, she would call the corporate office on Monday and if they approved, she would refund my credit card. So all that garbage about the system not allowing for it was just that — garbage and a lie that she contradicted. Remember, she said all of this from across the store and never walked over to speak with me.
At that point, I was pretty steamed and the last thing I wanted was this new manager who had quickly proven to be very inept lobbying on my behalf with the corporate office. From the eye rolls of two of the other employees, it was clear that they didn’t trust her either.
To refuse to give customers their money back shows that your business is desperate, you don’t care about customers and you certainly prioritize money over anything else. I am very familiar with business operations and how to increase profitability — this is a clear example of a business model that can and will eventually fail.
So they lost me as a customer and my friends. Hopefully others will read this review and shop where their loyalty is valued and their money is treated with respect. And then maybe those folks will tell their friends and Bluemercury will catch on that without customers, they’ve got nothing.

Blue Mercury is the place to go for high end and hard to find European brands. BM is my go to spot when I need to refuel on my addiction to Diptyque candles and Caudalie products. Can you get these things elsewhere, yes, but why? The staff is fantastic and not at all overbearing. BM is such a breath of fresh air from your typical claustrophobia inducing Sephora experience. My 2 favorite make up brands, Nars and Laura Mercier are readily available, along with a host of other treasures. If you haven’t checked them out and you are a product junkie like me, get over there NOW!

Fantastic selection of bath-​and-​body/​beauty products. They carry many cult lines and products. Lots of fun to browse!
(Can’t comment on the spa – haven’t been.)

I’ve always hated the visibility of the pores on my nose, which are prone to awesome blackheads. This is a problem that is pretty common with Asians, and the Biore strips get expensive.
I got a facial done by an Asian lady a few years back, and I guess because we were both Asian she figured she could be honest and told me I had a «Strawberry nose.»
Although, I should have replied, «Well you have a real HURT face,» I just cried inside and dealt with my awesome Strawberry nose until I met Blue Mercury’s new esthetician, Leila.
Leila is the pore whisperer. She did a great microderm abrasion on my nose, and she is awesome at extractions. EVERY time I’ve had a extractions done on my nose, my pores feel like they are being raped and I look like Rudolph for the rest of the week. I could barely feel the pressure of Leila’s extractions, and my nose was clearest it’s been in years.
Well now my nose is more melon and less strawberry thanks to Leila!

Love the products they carry!!! It’s like Sephora but BETTER!
They carry the higher end products that Sephora doesn’t and I LOVE that.
Certain products are a bit pricey but it would be the same price if you got it from the actual store, so it doesn’t bother me.
Never had a problem with customer service.
They are do a really pretty gift wrapping.
Can’t wait to go back!

Terrible terrible terrible customer service.
The owners must not care about their business becuase no one greeted us, or even smiled, or even looked up from whatever they were doing. We strolled around the store for about 20 minutes, and nothing from any staff. Will take my business elsewhere.